Lead and Manage Effective Workplace Relationships

Lead and Manage
Effective Workplace
Relationships

CASE STUDY 1
1. Read the case study below and detail your responses, including your
reasoning, for the following:
Steps to take to resolve the issues raised
Based upon the given case the various steps in order to take to resolve the issue raised
are mentioned below:
 Understanding of the nature of conflict: This is the first stage of resolving
employee’s relation conflict which involves actual figuring of the main reason upon
which the concerned employees are disagreed and is facing conflict. In this case the
point of disagreement between Ben and me will be a matter of concern.
 Encouraging employees to work it out by them: This stage involves encouraging an
employee in whose mind conflict is there. It is suggested here to provide proper
guidance and help them in taking things positively. Here in respect to given case Ben
will be guided and encouraged to have communication with me directly. The major
focus here is upon behavior of Ben.
 Nipping of bud quickly: The third stage of conflict resolution comprises of getting
into the root of issue and stopping scope of further conflicts. I will try to meet the set
standards with Ben in order to resolve the issues.
 Listening to the issue from all sides: It is very necessary to listen the actual issue
from all those who are having issue. Instead of getting onto final conclusion it is
always beneficial to listen the employee so can have better understanding of conflict.
Here, I will listen issue of Ben with full attention so can get more insights of the
reason that is giving birth to conflict.
 Consulting the employees: The next stage for conflict resolution is to consult with
employees in order to have a fair and concrete resolution by following all rules and
policies of company.
 Finding up of solution: This stage involves finding up of ways that brings solution to
the issue raised so to maintain healthy and positive relation between all employees at
workplace. In the given situation I will search for the ways that can resolve conflict
with Ben and develops a strong co-ordination with him.