Workplace Transformation in the Digital Age: A Study on Costa Coffee

Project
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Title: Workplace transformation in the digital age..........................................................................3
Introduction......................................................................................................................................3
Background to the research....................................................................................................3
Research Question..................................................................................................................3
Research Aim.........................................................................................................................3
Research Objectives...............................................................................................................3
Literature Review.............................................................................................................................4
Research Methodology....................................................................................................................4
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Title: Workplace transformation in the digital age
Introduction
Background to the research
In order to stay competitive in this today’s business world environment workplace
transformation plays important role in this digital age. Workplace transformation allow
organization to assure many benefits such as increase in performance and productivity of
employees, increase in satisfaction of workers as well as competitiveness in workplace
environment (Selimović, Pilav-Velić and Krndžija, 2021). The present research is conducted on
the concept of workplace transformation in context to business in which technology and the
requirement which is needed for employees in Costa Coffee to carry out their roles and
responsibilities is being conducted. Costa Coffee is a British coffee house train and headquarters
in England. The company was founded in the year 1971 and offer wide range of services to
customers. This is among the favourite coffee shop and largest and fastest growing shop in the
provinces of the United Kingdom. This research will generalise the concept of workplace
transformation along with the technology needed for a company through which employees can
conduct their roles and responsibilities.
Research Questions
 What is the concept of workplace transformation in context to the business?
 What are the technology and the requirements needed for employees in Costa Coffee to
carry out their roles and collaborate?
 What are the potential technology through which Costa Coffee can enhance the
performance and efficiency of employees’ roles?
Research Aim
To identify the technology and the requirements needed for employees to carry out their
roles and collaborate. A study on Costa Coffee.
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