UK Business Resource Management: An In-Depth Comparative Report

This report examines resource management across three distinct business sectors: agriculture, engineering, and call centers. It details the different resource requirements, including human, physical, and technological, emphasizing the importance of efficient resource utilization for achieving business objectives. The report further evaluates how physical resources are monitored and managed, highlighting the negative impact of resource wastage on profitability and overall business performance. It also addresses the cost implications of technological failures and underscores the significance of ethical and sustainable resource practices. The study concludes by emphasizing the need for businesses to implement effective resource management strategies to enhance productivity, minimize costs, and maintain a competitive edge in the market. Desklib provides access to similar solved assignments and past papers for students.

Resource Management

INTRODUCTION
Resource management plays most crucial role in the organization as it is required for
conducting all the major operations and in turn supports in performing better. Further, resource
requirement depends on the nature of business and every company focuses on efficient
utilization of resources for enhancing market performance (Resource Management, 2016). Apart
from this, physical along with human are the key resources which are mainly required in order to
carry out business operations and by utilizing them in appropriate manner it become easy for
organization to accomplish desired objectives. Apart from this, cost of employing advanced
technology is quite high and sometime its failure has unfavorable impact on the business in the
market. Moreover, various crucial elements are present which businesses operating in different
sectors are required to consider at the time of managing resources such as its cost etc. For
conducting the present study three different businesses have been chosen where one operates in
agriculture sector, another one is engineering and last one is call centre. Various tasks have been
covered in the study which involves effective use of human and physical resources, need of
human resource planning etc. It also covers the the different objectives of the human resources
planning such as cope up with changes, labour turnover, plans for expansions and assessing the
future requirement which is helpful for the organisation.
TASK 1
1.1 Different resource requirement of three profiled businesses
For conducting overall operations in effective manner it is necessary for different
businesses to identify the resource required. For resource requirement depends on the nature of
business activities and assists in accomplishing desired objectives (Werner and DeSimone,
2011). In case of agriculture business resources required are human and physical which involves
machines. Stems as family owned basis operates on small basis but business requires human
resources such as four permanent family members are the main employees of the business who
carry out different activities. Physical is another resource where different machines and tools are
required for conducting agriculture business (Catano, 2013). This business requires primary
resources for mining and which is must be the main resource for this type of business and it is
helpful in growing their business in a positive aspects. In case of engineering business also major
resources required are human and technological. Main employees of the company are two friends
and business partners. Apart from this, advanced machines are used for conducting

manufacturing process. It also includes the manufacturing the electronic products with the help
of different resources which is useful for the enhancement of the business and it creates a
enhancement of this industry. At last in case of call centre also human along with technological
tools are main resources which are necessarily required in order to carry out major operations. In
short, resource requirement of the three different businesses are same but the level of technology
they are using differs from each other and it directly depends on the nature of activities being
carried out by companies in the market (Lane and Kangulec, 2010). It also covers the finance
form other businesses which is important for survive in this type of industry so that the use of
resources in proper manner is essential for the business. Further, all the three businesses requires
material according to their preference of type of business which is important for the growth and
development of the organisation(Armstrong and Taylor, 2014). The family business generally
uses the seasonal workers and they consider the facilities of the transport at a particular time so
that they can achieve their goals on time .
1.2 Key requirement to be considered while managing resources
Management of resources depends on the nature of business and the kind of activities
being carried out. Further, in case of businesses operating in agriculture, engineering and call
centre sector requirement are different which is considered while resource management.
Requirement of agriculture business depends on the type of crops which and the scale at which
business is operating. In case if business is operating on wider scale then more human resource is
required along with technological tools (CHUANG and Liao, 2010). Further, proper
management of these resources can directly save cost which is beneficial for the business in
every possible manner. Apart from this, in case of engineering business the amount of
manufacturing carried out supports in identifying the major resources required. Organization has
to consider the cost of raw materials while managing the key resources and they are all crucial
for the enterprise. It also includes the health and safety of employees at workplace which is to be
considered by the management of the organisation. Further, the business must follows laws and
legislation so that it does not create any problem at the time of issues. Moreover, in case of call
centre the key requirement to be considered while managing resources is linked with the number
of customers which needs to be served by business on daily basis (Bamberger, Biron and
Meshoulam, 2014). In case demand for customers is increasing then business has to hire more
employees and through this overall efficiency of the organization can be enhanced easily.

Information system is must be strong at workplace so that the employees can easily work in the
proper environment(Bratton and Gold, 2012). It also includes the specialist training which helps
the employees to sole the queries of customers. Therefore, in this way these are some of the key
requirement which needs to be considered while managing resources. So that it covers all the
facilities such as storage facility for the agriculture businesses and which is helpful for them to
manage the resources properly at the time of functioning(Brewster, Mayrhofer and Morley,
2016).
TASK 2
2.1 How use of physical resources is monitored and managed
Physical resources are necessarily required within workplace for carrying out large
number of activities. Such resources reduce efforts of business and directly allows in
accomplishment of desired aims and objectives. Physical resources are monitored by considering
its overall cost when business has to analyze the overall cost and the outcome which it is
delivering for instance through physical resource engineering business is carrying out production
and business has to allocate funds for using this resource. Therefore, the overall income obtained
must be capable enough of recovering this cost (Armstrong, and Taylor, 2014). Monitoring
within company is possible by providing opportunity to employees to take responsibility in
relation with use of physical resources. Further, monitoring quality of such resource is also
possible and keeping records regarding use of same. So, with the help of this monitoring of the
physical resource is possible for organization. On the other hand for management of resource
appropriate plan is needed where management is possible by estimating the actual requirement
well in advance (Bloom and Van Reenen, 2011). Organization must ensure that overall cost of
purchasing such resources is recovered and in turn it can easily bring favorable results for the
organization in every possible manner. Therefore, in this way physical resources are managed
and monitored by organization for its betterment. Moreover, the physical resources are used
effectively in monitoring and proper management of the resources in the organisation by the
system of ordering and buying which includes the proper arrangements of the ordering system so
that it will be easily analysed by the management of the organisation. It also covers the proper
suppliers who provide raw material in which the company monitor all the process which is go
through in the organisation so that the physical resources are effectively used for the
management of those resources(Brunckhorst, 2013).

2.2 Impact of resource wastage
Wastage of resources within the workplace highlights that business is not able to recover
the cost indulge into purchasing resources such as physical etc. Further, resource wastage has
adverse impact on organization where it directly leads to decline in overall profitability along
with rise in cost (Boxall and Purcell, 2011). Moreover, it is the ultimate objective of every
business to utilize its resources in efficient manner so that market performance of the enterprise
can be enhanced easily. Resources such as human and physical if not utilized properly leads to
unfavorable consequences. For instance if business is not able to utilize human resource in
proper manner then productivity of the enterprise will decline and in turn staff members will not
prefer to carry out assigned duties in appropriate manner (Dessler, 2016). Apart from this,
without having appropriate resources no business can survive in the market and due to this
reason its wastage can act as hurdle in accomplishment of desired aims and objectives in the
market. The main unfavorable impact is associated with rise in overall cost when resources of the
organization are not utilized in effective manner and due to this reason it becomes quite difficult
for enterprise to focus on its desired aims and objectives (Gruman and Saks, 2011). The wastage
of resources at the time of goods are not delivered and sold at a particular time so that it leads to
reduce in the performance of organisation. There is also an impact of the resource wastage is the
loss of customer base because if the goods are not sold on particular time so the thinking of
customer is that the products must be not be good so it leads to decrease in the number of
customers(Budhwar and Debrah, 2013). Due to the wastage of resources there is reduction in the
profits of the business and the financial cost is also affected of the business which is a negative
aspect for the company.
2.3 Cost of high profile technological failure
With the motive to carry out each and every operation in appropriate manner it is
necessary for every business to employ advanced tools. Without adoption of modern tools
overall activities of the organization cannot be carried out in proper manner. In case of
technological failure overall cost increases where organization has to bear high cost and this in
turn leads to decline in profitability level (Burr and Pearne, 2013). Further, it is well known fact
that to employ advanced tools business has to invest larger funds and in turn some return is
expected. So, in this case when technology and advanced tools are failed then it leads to
unfavorable outcomes where organization is not at all able to bear the overall cost. Due to this

reason business enterprise has to take corrective actions well in advance so that major cost of
employing advanced tools can be recovered easily and in turn it can act as development tool for
the organization (Guest, 2011). In many cases it has been possible that companies are not able to
recover the cost of failure and this shows inefficiency of enterprise to carry out major operations.
Due to this basic reason business is required to indulge into proper planning so that it is not
required to bear cost of technological failure. Apart from this, it can easily support company to
develop its internal strength and in turn can allow in gaining competitive advantage also. Further,
the technological failure in fire service control central system due to the over usage of the
technology so that they have to pay high cost for that which is unbearable for the organisation. It
also includes the unfavourable outcomes at the time of failure of technology as they employ
advanced tools for the organisation so that they can invest a huge amount in the field of
technology(Nabrzyski, Schopf and Weglarz, 2012). If the techniques are not adopted by the
management the operations of business can not be carried out properly which leads to reduction
in the profits of the company.
2.4 Use of ethical and sustainable resources
In the modern era activities carried out by the business are adversely affecting
surroundings and due to this reason it is necessary to ensure that ethical along with sustainable
resources are used for betterment of company (Dann, 2012). Apart from this ethical resources are
the one which business has employed through fair means. Human as a resource has to be utilized
by organization in appropriate manner and proper ethical guidelines have to be followed so that
performance of the business can be well maintained through this. Moreover, organization must
not employ such resources through unfair means and they must be used for fair purpose only
such as for the betterment of society (Kaushal, 2010). Apart from this, resources must also be
sustainable such as in case of engineering company manufacturing process carried out must not
harm surroundings such as through pollution or any other unfavorable activity. Resources such
as human, physical etc must be used in proper amount so that goal linked with its optimum
utilization can be accomplished easily and in effective manner (Khan and Sheikh, 2012). This
can have favorable impact on the brand image of business and in turn the major targets can be
accomplished easily. Ethical and sustainable resources can surely support business to focus on
utilization of all its resources and in can can built internal strength. It also covers the ethical code
of conduct which is managed by the company to work in a positive environment which is

essential for the survival of the organisation and it enhance the morale of employees so that they
can work properly in a proper manner which is used by the organisation. It also helps in the
advantage of marketing aspect so that it is helpful in managing the activities outside the
organisation(Sabatier and Weible, 2016).
TASK 3
3.1 Need for human resource planning in the workplace
Objective of human resource planning is to have adequate number of employees,
forecasting future requirements and anticipate impact of technology, etc. Need of human
resources' management is based on some elements and they are as follows:
Forecasting future needs:- According to given scenario, in agricultural business owner has to
train farmers before coming strawberries season (Lane and Kangulec, 2010). In engineering
business sales, administrative team is ready to work. In call centre they should hire employees as
per workload there should not be surplus of employees. It is also required to assess as is there in
any shortage or surplus of employees in the undertaking, if there are less number of employees in
the organisation so that it badly affect the work of the enterprise and if there are more persons at
organisation which will increase the cost of labour so that human resource planning ensures that
there is employment of right employees at organisation which will be beneficial for the working
of the organisation and so that there is growth and development of the business is
achieved(Storey, 2014).
Cope with change:- Agriculture business should prepare its farmers before season and they
should know about new seeds and government related updates etc (Werner and DeSimone,
2011). Engineer should be ready to deal with the latest technology. Call centre employees should
be updated with the latest technology. Human resource planning helpful in coping to the new
demands of the organisation which helps in growing the business(Smith, 2014).
Expansion of business:- Human resources' management needed for expansion and
diversification of agriculture, engineering and call centre business.
Increasing Investments:- To grow in agriculture business one should has to invest in seeds and
market. Engineer should have collection of all specialist machinery (Brody, 2010). Call centre
must have strong IT department. All these business should require investments. HRP (human
resources planning) manage all investments so that company can earn profit. Thus, in this way

all the businesses make the investment and expand their business which is beneficial for their
employees and management.
Protection of weaker section:- Farmer should be benefited somehow in off season as well.
Factory staff should be protected if any casualty happen (Resource Management, 2016). At the
time of weaker section, all employee should provide their help to firm by financially and
physically help.
3.2 Theory of motivation apply to motivate people at work
The work of an authority in any organization is to get work done with the help of various
employees. To do this task, manager should be capable and have ability to motivate employees
to work. In agriculture business farmers belongs to weaker section of society. Manager should
know how farmer will take interest to work fast. Economic benefits can attracted them and also
provide moral benefits (Catano, 2013). For engineering business factory workers deal with lights
and electricity so they should be benefited like if something happen with him, company will give
money to their family members. Organisation should insured employees so that they complete
their work without any fear. Moral benefits like; management provide them respect due to this,
employees feel motived and easily give their best efforts to firm. Call centre manager should
give their staff members proper knowledge about incentives, accommodations etc. On other
hand, motivation totally depends upon needs of employees, working pattern of employees
(Brattonand Gold, 2012) It is not essential that if one's need is money so second also work for it
with company. For a call centre, one can be a IT professional because he has an interest in this
field that's why he took interest in doing good work. The management of the organisation apply
theory of Herzberg's two factor theory in which there are two factors such as motivators and
hygiene factors so that by those factors employees get motivated in the organisation and
enhancement in their performance at workplace. Manager has to analyse behaviour of employee,
intensity to work, desire of workers and according they should motivate people of their company
so they can easily do their work for the organisation(Sabatier and Weible, 2016). The
organisation must apply Maslow hierarchy of needs which includes the physiological needs,
safety needs, self esteem and self-actualisation which helps to identify the needs of the
employees and fulfil for the motivation of employees towards the work. Thus, in this manner the

there is maximisation of the effective use of the human resources theories of motivation and it
also effectively work in the organisation.
3.3 Evaluation of methods used to monitor and improve employee performance
The methods to monitor and improve employee performance can be different in different
organisations (Bamberger, Biron and Meshoulam, 2014). In agriculture business, they can
analyse the productivity and efficiency of the employees. They can compare their performance
with each other to develop a standard of performance. It can be used to evaluate as well as
monitor the employees. They have to ensure that the productivity of the crops are better than the
last season. In engineering business, there are unskilled labourers who work in the factory
(CHUANG and Liao, 2010). In this business, they improve the performance of labour by
providing different resources with their preference which is based on the work of each labour. It
will be better for the company to adopt piecemeal system to evaluate and monitor the
performance of the workers. Those employees who have been performing well should be given
training so that they can learn new skills. It will benefit the company in the long run. The third
business in the case scenario is based on a call centre business. The employees have to answer
professional telephone calls and they require 2 weeks training before starting the process. The
quality of the phone calls and conversation can be used as a performance measurement. They
must provide training which can be internal and external so that there will be increase in their
skills and knowledge and to learn the new ideas to handle the various situations at the
organisation. Training to the employees increase the enhancement level and helpful for the work
at organisation and that can be easily done by the employees. Further all the businesses must
have the targets and on the basis of the targets they have to achieve the objectives of the
organisation so that work can be done proper and without any issues(Brewster, Mayrhofer and
Morley, 2016). Moreover, all the company must have their strategies to improve the performance
of employees which is based on the evaluation of their performance.
3.4 Effectiveness of the reward system in different business context
Rewards and recognitions play an important in boosting the morale of the employees in
all the business organisation. The employees feel satisfied and it enhances hie performance. As
per the agriculture business, the rewarding system can be very beneficial for them. They have
only four permanent members and rest of the employees are temporary workers (Bloom and Van
Reenen, 2011). The rewarding system of the Stems business should be based on performance

based incentives. It will boost the morale of the seasonal employees and it will help them to
increase the productivity of the business. This business have the rewards system such as bonuses
to the labour which motivate them to do their best in this field and enhancement of their level of
their performance. They have only five months season and the rewarding system can increase
their revenues and profitability. According to the engineering business, there are only ten factory
workers besides the two owners of the company (Gruman and Saks, 2011). These labours are
unskilled but they have the potential to learn the skills of the factory process. The third business
of call centre business should used rewarding system as per the quality of the call and customer
service provided to the customers. In this business, the management of organisation can provide
pay to the employees which is based on their performance which is the best way for the reward
system and promotion is also another option for them to keep the interest of employees of the
organisation. They also have option of sharing their benefits regarding their performance they
get from the company they can share it with their employees sop that it enhance their
performance also and helpful for the organisation(Nabrzyski, Schopf and Weglarz, 2012). Thus
it can be said that reward system helpful in increase in the performance of the employees and
enhance the morale of employees which overall benefits to the organisation in an effective
manner.
TASK 4
4.1 Monitor the use of physical resources against performance measures and procedures
Tesco Company has been monitoring the use of their physical resources in their
organisation. It includes goods, production resources, information technology and financial
resources (Khan and Sheikh, 2012). Tesco Company has been Information Management System
(IMS) in their organisation to allocate the resources. It depends upon the procedures and
efficiency of the employees. Furthermore, the quality of the goods should be maintained
according to the standards of the company. In order to accomplish this objective the company
keep records of the physical resources allocated to different activities. The management has
allowed the employees to take responsibilities for the efficient use of resources (Tesco Company.
2016). Their productivity and efficiency is compared to analyse their performance. Apart from
this, Tesco Company ensured that the use of physical resources by the employees are according
to the procedures and requirements of the company. They have been using many techniques for
monitoring like IMS, stock keeping system, sheets and machinery use records. The use and

efficiency of the resources and compared from he previous years data to analyse them. Apart
form this, planned dates are used to see their effectiveness (Werner and DeSimone, 2011). Tesco
Company has kept the records of the physical resources with their supervisor and senior
managers who guide the employees so that they can produce maximum output from the
resources. To review the effective use of physical resources against the performance
measurement and procedure by the customer feedback which is important for the review of the
performance and it can be positive or negative which is based on their work for the organisation.
It also covers the targets which is to be manage by the organisation on the basis of the
requirement of the various resources at the time of functioning at the operations(Brunckhorst,
2013).
4.2 Analyse the data on employee performance
Tesco Company has adopted many methods to monitor and review their progress against
the targets. They have taken into consideration the opinions of the customers in analysing the
performance of the employees (Tesco Company. 2016). The company has been 360 degree
feedback system for the appraisal of their employees. For example, the store manager gets
feedback from the other departments like Human resource department, finance department and
marketing unit. The managers of the company use interview sessions to analyse the performance
of the workforce and compares it with the performance benchmarks. The employees of Tesco
company have been performing well in their tasks and this has helped the company to reduce
their cost. It has increased the overall efficiency of the business (Khan and Sheikh, 2012). The
employees are rated according to a rating system specifically used by the company.
Codes Rating
Red Progress not according tot he standards
Amber Some elements missing
Green All the tasks have been completed
Blue Excellent performance, ahead of the standards.
4.3 Effective use of human and physical resources
Tesco has been using their physical and human resources very effectively. It has allowed
them to reduced their cost and expenses. They have provided training to the employees so that