Working and Leading People: A Report for Business Operations at UPS

This report examines key aspects of working with and leading people, focusing on the context of United Parcel Services (UPS). It begins by outlining the documentation required for employee recruitment and selection, including job analysis, recruitment strategies, and the selection process itself, while also assessing the legal, regulatory, and ethical considerations involved. The report then delves into the skills and attributes essential for effective leadership, differentiating between leadership and management styles and exploring various approaches to motivate staff to achieve organizational objectives. Furthermore, it highlights the benefits of team working for an organization, emphasizing the leader's role in fostering teamwork and evaluating team effectiveness. Finally, the report covers factors involved in planning, monitoring, and assessing work performance, including the development needs of individuals and the evaluation of the assessment process's success.

WORKING WITH
AND LEADING
PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1 Documentation to select and recruit a new member of staff.................................................1
1.2Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process..........................................................................................................................2
1.3 Selection process:..................................................................................................................2
1.4 Contribution of HR manager to the selection process..........................................................3
TASK 2 ...........................................................................................................................................3
2.1 Skills and attributes needed for leadership............................................................................3
2.2 Difference between leadership and management..................................................................4
2.3 Leadership styles for different situations..............................................................................4
2.4 Ways to motivate staff to achieve Objectives.......................................................................5
TASK 3 ...........................................................................................................................................5
3.1Benefits of team working for an organisation........................................................................5
3.2 Demonstrate importance of working in a team as a leader..................................................6
3.3 Effectiveness of the team in achieving the goals..................................................................7
TASK 4 ...........................................................................................................................................7
4.1 Factors involved in planning the monitoring and assessment of work performance............7
4.2 Plan and deliver the assessment of the development needs of individuals...........................7
4.3 Evaluate the success of the assessment process....................................................................8
Conclusion.......................................................................................................................................9
References......................................................................................................................................10

INTRODUCTION
Present report is based on the business operations related with United parcel services.
Report contain information like documents needed for the selection of a employee and impact of
legal and ethical factors on the process of selection is also described under the report. What are
the main steps involve in selection of a employee are contain in this report. As united parcel
service is one of the largest couriers firm of the UK so there are some basic qualities which
should be there in their leaders other than this the report contain information like how a leader
can motivate the staff or employees in order to achieve the objectives. There are numerous
benefit when individuals work as a team in the enterprise. Present report tells what are the basic
qualities which should be there in a leader of a team in order get best results. Leader of the
enterprise should opt or change his style of leadership in accordance with the changing situations
of the enterprise in order to get effective results.
TASK 1
1.1 Documentation to select and recruit a new member of staff
Select and recruit a new employee for the enterprise is an important activity for the
enterprise because it requires a lot of fund to recruit the right person for the right job in the
enterprise. Documentation to select and recruit a new employee for the enterprise include the
following:
 Job analysis
 Recruitment
 Selection
 Performance appraisal
Job analysis: Job analysis involves analysis or evaluating the objectives and task of each job of
the enterprise. Job analysis is done by the enterprise in order to know the qualities requires in a
person to perform that job(Mendenhall, 2012). Job analysis include description and specification
of the job tasks. Job analysis can be done by the enterprise by following these steps:
 Collect information
 Review on the collected informations
 Selecting position
 Verifying the informations
 Developing the job specification and description
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Recruitment: Recruitment involves inviting a large number of persons in order to evaluate their
qualities and skills. Process of recruitment create a large pool of participants.
Selection: Selection process starts with evaluating the skills and abilities of the individuals in
order select the best candidate to perform the task.
Performance appraisal: Under this manager evaluate the activity or task performed by the
individual in order to appraise or improve hie performance.
1.2Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process.
Process of recruiting and selecting is very important for the enterprise. Because selecting
the right people will contribute in the success of the enterprise(Lev, 2013). If the enterprise fails
to recruit the right candidate for the right job than the enterprise can never achieve its objectives
or goals. So it is very important that proper attention should be given by the managers to the
process of recruiting and selecting. To be effective the recruitment process should fulfil the
following criteria:
 Develop profile for each job.
 Posting the vacancy.
 Evaluate the resumes of the candidates
 Interview them.
Other than this the process of recruitment should fulfil all the legal framework or rules decided
by the government. Recruitment process can give more positive results if is done in ethically
way(Offstein, Morwick and Koskinen, 2010). If the manager of the enterprise follows the
unethical instructions and laws in the process then this will give negative results to the enterprise.
Selection of an individual for the job of the enterprise is one of the most important activity of the
enterprise because it is directly related with the success of the enterprise so this activity should
be done in an ethical way.
1.3 Selection process:
Following steps are include in the selection process:
 Preliminary interview: It is the first and basic step of selection process. In this the
candidates are interviewed by the managers of the enterprise in order know more about
the candidate. This is called screening of candidates who pass the minimum eligible
criteria.
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 Application forms: Under this a form is filled by the candidate. Candidate fills the basic
information in the form like age, qualifications etc.
 Written test: Under this a written test is done by the recruiters in order to evaluate the
writing skills of the candidate.
 Employment interviews: It is the main interview which takes place between the
interviewer and the candidate. These interviews are more formal than the preliminary
interviews.
 Appointment letter: The candidate who have all the qualities to perform the job and who
pass all the criteria got the appointment letter from the enterprise.
1.4 Contribution of HR manager to the selection process.
Human resource(HR) manager plays an important role in the process of selection of
candidates for the employees. In the absence of the human resource the recruiting process will
not give effective results to the enterprise. Because it is the HR manager who do the
specifications of each job and decide the main qualities which should be there in the candidate in
order to perform all the tasks of the job(Peterson, 2011). HR manager can better evaluate the
potential candidate and can study whether the particular person is right for the job or not. With
the help of HR manager all the activities involve in selection process can be better executed. So
HR manager plays an important role in selection process of the enterprise.
TASK 2
2.1 Skills and attributes needed for leadership
Leader plays an important role in executing all the tasks of the enterprise. There are some
basic skills and qualities which should be there in a leader. These are as follows:
 Communication: This is one of the basic quality which should be there in a person to
become a successful leader. A leader should have the ability to communicate well with
employees about the organisation's policies and procedures. If the task is well
communicated with the employees it will results in better results.
 Motivation: One of the main skill needed to become a successful leader is have the
quality to well motivate the employees I order to perform well in the enterprise.
 Positivity: Positivity of a leader not not create a healthy work environment but it
influence its employees also to do the same.
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 Responsibility: Leader should have the skill to be responsible for the results which arise
from the task given to them. Other than it is the main responsibility of a leader to
motivate all his employees to perform best.
2.2 Difference between leadership and management
Difference between leadership and management can be understand by the following:
Leadership Management
 Leadership is a activity done to
motivate employees and to provide
them guidance in order to perform well.
 Leadership is a narrow concept.
 Leadership is a part of management.
 Leadership influences more on the
employees.
 Management is a concept include
managing all the activities of the
enterprise.
 Management is a broad concept.
 Management is not a part of leadership.
 Management more focuses on the
structure of the organisation.
2.3 Leadership styles for different situations
There are number of leadership styles are there which exist in the business environment.
It depends on the organisation culture or on the leader what kind of approach he adopt in order to
influence his employees. Leaders can change their approach according to the changing situations
of the business. Mainly there five types of leadership:
 Teamwork leadership: As the name implies this is type of leadership under which the
leader tries to build and motivate the workers to work in a team(Goetsch and Davis,
2014). If all the individuals start to do work in a team this will results in effective
solutions to the problems and there will be synergy.
 Autocratic leadership: Under this type of leadership the leader takes all the decisions
individually and give direction to the subordinates what to do. The subordinates will be
punished if they fail to achieve the target results.
 Free-rein leadership: Under this type of leadership employees take the decision at their
own end and leader take very little or no part in their activities.
 Participatory leadership: As the name implies under this type of leadership approach both
leader and subordinates take decision with the mutual understanding.
All the leaders of united parcel services can change there style of leadership according to the
changing situations.
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2.4 Ways to motivate staff to achieve Objectives
A manager or leader can motivate his subordinates in the following way:
 Clear vision: Creation of create vision and communicate the same with the employees.
 Clear communication: Communication which takes place in the enterprise should be clear
there should not any query related with the work in the mind of any employee.
 Employee development programmes should be made by the manager.
 Performance appraisals of the employees.
 Upward communication should be there so employees can make there suggestions.
 Involvement of everyone in the decision making process.
 Clear communication with the employee in order to let them know what the enterprise
really want from them.
 Treatment of employees with respect and dignity.
 Empowerment of the employees.
 Encouragement of employees.
 Motivate employees to take more risk.
 Provide opportunity to the employees for their growth.
By applying all these in the enterprise a leader can better motivate the employees to perform well
in the organisational context.
TASK 3
3.1Benefits of team working for an organisation.
In any enterprise number of individuals work in order to help the enterprise to achieve its
growth and to earn profit. If individuals work in a team then this will help the enterprise to
achieve its goals effectively. There are number of advantages when people work in team. These
are as follows:
 Fosters creativity: One of the main benefit of working in a team is that it fosters the
creativity in the business operations(Savikko and et.al., 2010). When lot people work
together than they shared knowledge and skills with each other and enhance knowledge
of the people gives birth to the creativity.
 Build trust: When a number of people work together as a team then it results in build trust
for each other. In a team all the members are dependent on each other because all the
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tasks are interrelated with each other and this results and builds trust among all the
members of a team(Stubbs and et.al., 2014).
 Encourages healthy risk taking: When lot of people work together in a team then this
encourages the risk taking ability of the employees.
 Increased innovation: If lot of people will work together than everyone shares or tells
about his experience with the other group member of the team and this results in enhance
knowledge of every individual and this gives birth to the innovation.
 Better solutions of the problem: When a problem arise before a team than every member
of the team tells his or her idea or give advice relating to the solution of the problem and
helps in achieving a better solution of the problem.
3.2 Demonstrate importance of working in a team as a leader.
From the leader point of view, it is very important for the enterprise to develop teams and
motivate individuals to work in a team(Czabanowska and et.al., 2014). When lot of individuals
work in a team than it gives better results to the enterprise and give better solutions to the
complex business problems. Other than this the importance op working in a team can be
understand by the following points:
 Ideas: When all the team members discuss or try to solve a issue related with the
enterprise so when all the members of a team do the discussion together than it gave the
comfort to the members of the team to suggest their ideas in order to solve the business
issues.
 Support: One of the great benefit of working as a team that it can use as a supporting tool
tool for the individuals. Team members help each other in order to better the performance
and also provide lot of opportunities for personal development.
 Efficiency: When a task is given to a team then there are more chances that team will
better perform the task rather than an individual. In large organisations when a task is
performed to a well performed team then the team achieve the task more effectively.
3.3 Effectiveness of the team in achieving the goals
The teams who perform well are just not appear a lot of efforts are required to develop an
effective team. It is the responsibility of a leader to set the achievable but complex tasks for a
team in order to influence them to perform well and to increase their effectiveness. A team play
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an important role in the overall success of the enterprise. Because in large enterprises number of
tasks are performed by a team so it is very important for a leader or manager of the manager to
increase the effectiveness of the team by assigning them complex problems and by providing
proper training and development to them(Kuroda, Yuki and Kang, 2010). Because number of
individual work in a team so main advantage is that it creates synergy and motivate the members
of team to give their best. When people work in a team there are chance of optimum utilisation
of available resources. The main benefit of working in a team is that it results in effective results
and reduce the cost of operations. A team contributes better than an individual and provide
effective results to the enterprise manager of every manager should try to and motivate the
employees to work in a team.
TASK 4
4.1 Factors involved in planning the monitoring and assessment of work performance.
Because of the changing working environment it is become essential for the enterprise to
become more effective, perform better and provide quality products and services to the
customers and this can be achieved by the enterprise if the enterprise has a skilled labour and
employees. People or employees working in a team plays a big role in achieving success for the
enterprise. A lot of attention is given by the enterprise to fulfil the needs and demands of the man
power in order enhance their skills(Gwyer, 2010). To increase or enhance the effectiveness of the
employees manager does their performance assessment. Performance assessment means
evaluating the performance of the employees. When the assessment programme successfully
implemented by the enterprise than it provide various benefits to the managers.
4.2 Plan and deliver the assessment of the development needs of individuals
An effective plan for the development of the needs of the employees should include
following:
 Effective goals: The goals set by the management for the employees should be effective
according to the skills of the employees.
 Communication: Effective communication should be there. The employees should have
the knowledge what results are expected from him or her.
 Support: Employees should provide the basic support like proper resources for achieving
the task.
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 Performance assessment: Assessment of the performance employees should be done on a
continuous basis.
 Feedback: The findings of the assessment should be well communicated with the
employees in order to tell them about their performance.
 Training: If it comes to the surface that there is a need to provide training to the
employees than proper training programmes should be made by the managers to develop
the skills of the employees.
 Monitor staff development: To continue improve the skills and traits of the employees it
is necessary to continue monitor their performance. Continue evaluation of skills of the
employees help the enterprise in deciding their package and provide them lot of
opportunity for growth.
4.3 Evaluate the success of the assessment process.
For evaluating the success of the assessment programme manager should give answer to
the following questions:
 Were the purpose of assessment clear: To achieve the goals of the assessment programme
its purpose must be well defined and communicated with the employees.
 Methods used should be valid: Methods used by the management should be valid and
should give reliable results of the assessment programme.
 Assessment should be free from any bias: To get valid results from the assessment
programmes , it should be free from any bias.
 Feedback: The assessment should provide feedback to the employees(Fraley and et.al.,
2011).
 Objective of assessment should be transparent with the employees: What are the main
purpose of assessment and why it is conducting by the enterprise all the things should be
cleared and well communicated with the employees.
Conclusion
From the present report it can be concluded that assessment of the employees qualities is
necessary for every enterprise because it results in enhancing the skills and qualities of the
employees. Report contain important information about how an enterprise can effectively done
the selection of the individuals to perform the task of the enterprise. It is on of the most
important process of enterprise because man power plays a big role in success of the enterprise.
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What are the main process of doing the suitable candidate for the job are given in the report.
Report present that there are number of leadership style exist in the business environment and a
leader can change his style of doing the work according to the changing situations. Number of
ways are given in the report to well motivate the employees of the enterprise. Managers of united
parcel service can use these ways to motivate the employees of their enterprise.
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