The United Parcel Service: Leadership, Teamwork and Recruitment

This report analyzes various aspects of leadership and human resource management within the context of The United Parcel Service (UPS). It begins by outlining the documentation required for employee selection, including job descriptions, person specifications, and interview processes, while also considering legal, ethical, and regulatory factors in recruitment. The report then explores leadership styles, differentiating between leadership and management, and examines the skills essential for effective leadership, such as motivation and communication. Furthermore, it delves into the benefits of teamwork, conflict resolution strategies, and methods to enhance team effectiveness. Finally, the report covers the planning, monitoring, and assessment of employee performance, as well as the planning and evaluation of employee development needs, providing a comprehensive overview of HR practices and leadership principles.

Running head: Working with leading people
Working with leading people
Name
Institutions name

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Contents
Introduction.................................................................................................................................................3
Task 1..........................................................................................................................................................4
1.1 Documentation to select a new employee for the organization..........................................................4
1.2 Impact of legal, ethical and regulatory considerations.......................................................................5
1.3 Role of HR manager in the selection process....................................................................................7
Task 2: Styles and impact of leadership.....................................................................................................10
2.1 Skills of Leadership.........................................................................................................................10
2.2 Difference between leadership and management.............................................................................13
2.3 Comparing the leadership style in different situations of the organization......................................17
Task 3........................................................................................................................................................19
3.1 As a manager how would you assess the benefits of teamwork in your organization?....................19
3.2 According to some academic studies, managers spend an average of 25% of their time managing
conflict in teams. Demonstrate how you would resolve conflicts in the team in your organization? Use
theories relating to teamwork to strengthen your analysis.....................................................................20
3.3 Review a possible strategy to improve the effectiveness of the team in your organization..............21
Task 4........................................................................................................................................................22
4.1 Explain the factors involved in planning the monitoring and assessment of work performance of the
employees in your organization.............................................................................................................22
4.2 How would you plan and deliver the assessment of the development needs of your employees?....22
4.3 Evaluate the success of the assessment process used in your organization to support the
development needs of employees..........................................................................................................23
References.................................................................................................................................................24

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Introduction
The employees of a particular company are the most important assets of the company.
Depending on the works of the employees the organization may find success. So the authority of
the organization must find them in an active position while recruiting. The assignment is about
the different recruitment process that the management of the company must follow in order to
select the proper eligible employees for the desired posts. There is a company named The United
Parcel Service, and the company is going to hold a recruitment process in the organization. This
is the world’s largest package delivery company. This company is also related to the supply
chain management solutions. The head office of the company is in the city of Sandy Spring,
Georgia, and United States. UPS delivers more than 15 million packages on a daily basis to more
or less 8 million people in more than 200 countries all around the world.The factors and the
issues that are involved in the process are given in the below section. In this project the process
of recruiting people in the company will be discussed. The recruitment will be done through
different process of interview. Before taking the interview the details of the candidates will be
taken just to shortlist the eligible candidates. The interview questions will help to know about the
knowledge of the candidates and after finishing the interview part the selection of the candidate
will help the candidate to be the employee of the company.

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Task 1
1.1 Documentation to select a new employee for the organization
The recruitment process is the process by which the company selects the eligible candidates for
the desired posts in the company. The United Parcel Service has particular documentation
method to select the new employees for the organization.
Job Description- Required qualified and skilful candidates for the Area Sales Managerpost. The
main job of this post is to supervise all the sales activities of a particular area. It means that the
responsibility of the Area Sales Manager is limited in an area where the sales will be done.
Person Specification- According to my point of view the eligible candidates must have a bachelor
degree in management course from a recognized university and must have good communication
skill and computer handling. The candidate must also have a two years' experience in the field of
work. I personally feel that the candidates must have a confident and a positive attitude in order to
handle different kinds of situations in the sales market.
Advert- The United Parcel Service requires eligible employees to join the company. The vacancies
are available in the company for the management students. Come and join The United Parcel
Service and enhance your career by providing the best servitude.
Shortlisting Matrix- The candidates with proper eligibility will be selected through the interview
processes. The processes are, written test, GD and personal interview and the candidates passing
all the rounds will get the appointment letter from the company.
Invitation to interview: There are ten vacancies in The United Parcel Service for the post of Shop
Assistance. Interested candidates may mail there CVs in the companies email id that is given
below. The interview date is on 01.05.2017. The candidates with a bachelor degree in the
management study and having two years of experience can attain the interview. The place of the

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interview will be announced by phone calls. All the best.
Regards,
HR of The United Parcel Service
Interview questions: The interview questions are about to know the specification and the
knowledge of a particular candidate. The speaking power and the ability to handle the pressure will
be checked with the help of the interview questions. I personally feel that the eligible candidates
must face a tough interview round in order to make them efficient. It is actually the post is too
much crucial from the company’s point of view so I think it is necessary to test the eligibility of the
candidates in the most effective way.
1.2 Impact of legal, ethical and regulatory considerations
The employment is the most crucial process for any companies that are recruiting new
employees for different posts. It is to say that the employees with the proper eligibility must be
selected for the organization(Gitman, 2009).
Impact of Employment legislation and laws: There are many impacts of the legislation and
laws of employment. The impacts can be classified in three stages in order to describe the actual
scenarios of impacts.
 Direct impact where the behaviour of the organization as well as the employees changes
because of the legal requirements of the organization. It is so because the employees and

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the management department must work according to the requirements of the company in
order to achieve the organizational targets.
 Indirect impacts where the laws encourage the employees to make a new practice.
 Affinity impacts where there is no particular links between law and practice but these two
facts are moving in the parallel directions.
General employment law: This law actually prescribes the standards for overtime pay and the
wages that affect most public and private employment. It requires the employers to pay the
employees in the proper way and the overtime pay must be one-and-one-half-times of the regular
pay.
Different types of acts: There are different types of act in the recruitment process depending
upon the gender, the physical condition, racism and discrimination of the candidates. The
company may require different types of employees for various posts. The candidates therefore
must be grouped depending on the condition of their health, ability, mentality and choices. That
is where the company will be able to recruit perfect candidates for the posts of the company.
Ethical considerations in recruitment: The ethical consideration in the recruitment process is
the most crucial factor above them all. In this process the candidates are tested depending upon
their various characteristics. In this scenario many ethical consideration can be derived and they
are as follows,
 The candidates must be selected according to the profile of the job in order to prevent the
future inefficiency.
 The advertisements of the job must be placed in the perfect place in order to get more and
more feedback from the interested candidates.

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 The position or thepostof the job must be clarified in the best way so that the candidates
get know about the job and after that they can approach.
 The candidates must be reviewed based on their merits. The organization needs proper
eligible candidates for the desired job. Through this process the management of the
company will be able to recruit the perfect employees for the perfect jobs.
1.3 Role of HR manager in the selection process
The role of the HR manager in the selection process is simple form the organizational point
view. Bu the role is too tough as the HR is the one who will make the decision of selecting the
right employee for the right kind of job(Active Healthy Kids Canada's Position on Active Video
Games for Children and Youth, 2013). Depending on the decision of the HR the company may
find themselves sin the better position or in a problematic situation (Ring, 2014). The candidates
are also motivated by the HR while giving the interview.
My part in the selection process: I am one of the active members in the selection process and
being on e of the crucial part of the recruitment process I have to go through the criteria every
now and then in order to select the eligible candidates for the organization. I have decided to
choose the candidates based on three main things,
1. Application form: The process and the sense of humor of the candidates will be known after
seeing the way by which the candidates have filled up the form. It puts a large positive
impression upon the mind of the selector if the form is filled up in the most effective way.
According to me it says about the overall images of the candidates.
2. CV's, References: Secondly the candidates are asked to drop their CVs and after going through
the details the impression and the academic quality of the candidates are known. I personally will

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go with this process in order to select a particular candidate in the organization. Moreover the
references of the existing employee of the company play a vital role in order to select candidate.
I can say that the candidate with a reference is always one step forward rather than the other
employees.
3. Interviews: Last but not the least; the interview process plays a vital role in the selection
process. I personally agree with the fact this is the most common process to select the eligible
employee in an organization. Every single detail of the candidates is known through the
interview process only.
In this field of selection process the halo effect is more than effective. The effect actually tells
about the tendency to use the global evaluation in order to make judgment about specific
personality. The personal quality of the people that has not been met yet, are known through the
halo effect. The quality and the ability of the candidates can be known through this effect. This
effect really helps in the process of interview and while selecting the candidates for the different
posts of the company.
Interview questions
 Say something about yourself.
 Say something about your previous experience in the field of work.
 Why did you leave the previous company?
 Why do you want to join this company?
 Why should we hire you?
 What was previous salary?

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 What is your expected salary from our company?
These are the possible questions that can be asked while taking the interview. The candidates
must make them prepared in order to have a perfect interview run.

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Task 2: Styles and impact of leadership
2.1 Skills of Leadership
There are many skills of a particular leader in the organization (Peshawaria, 2011). It is to be
said that the leaders are the ones that can help the organizational employees to achieve the goals.
Moreover, there are many skills of the leaders that must be taken under the matters of concern.
The skills are as follows,
Motivational Skill: This is the most important skill of the leader, and the leader can motivate the
employees of the organization in the most effective way (Coumbe-Lilley and Weidner, 2015).
This helps the employees to achieve the given goal. Moreover, the employees need motivation
when they are doing a particular job. The employees with proper guidance of the leaders find
themselves to be in the perfect situation. The employee satisfaction level is thus increased.
Leading capacity: This is the most useful skills of the leaders that help the organization and its
employee in the most effective way. The employees who are doing their work in the working
field need the guidance of some experience people. The leaders are the one who can give all the
supports to the employees by setting the perfect example of work for the employees.
Solving the troubles of the employees: The employees often face problems while working in
the organization. The problems are mainly solved by the employees in order to maintain the
perfect workflow in the organizational environment.
Derives the Outcomes: The outcomes from a particular job or work is mainly derived by the
leaders of the organization. It is to be said that the leaders play a vital role in the jobs of the
organization and the result reflects it.
Different types of leadership

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 Situational leadership
This types of leaders actually take their decisions based on different kinds of
organizational situation. It means that the condition of the organization tells the leaders to
take firm decisions accordingly.
 Charismatic leadership
This type of leadership actually says about the charismatic characteristics of the leaders.
This characteristics actually tells about the skills of the leaders by which they inspire or
motivate the candidates of the company.
 Transactional leadership
This type of leadership is actually based on the performances of the employees in the
organization. The process of giving rewards and punishments to the employees is
included in this leadership approach.
 Behavioural Leadership
This type of leadership approach tells about the behaviour of the leaders and the
employees of the organization based on which the leaders take their decisions.
 Transformational leadership
The employees of the organization are always under the surveillance of the leaders. They
always watch the performance of the employees and the best employee among many gets
the responsibility to control certain situations in order to maintain the organizational work
flow. This type of leadership actually tells a leaders to divide their work among the
deserving employees.
Skills and competences of leaders below:

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Self-confidence: The leaders must have the desired self-confidence within them in order to
motivate the employees and to increase their self-confidence as well.
Self-awareness: The leaders of the organization must be aware of the organizational situation in
order to maintain the work flow in the organizational environment.
Trustworthiness: This is another point of skills of the leaders where the facts of trust appears. It
is mainly the trust between the leaders and the employees of the company.
Visionary: The leaders must have the visionary skill by which they will be able to see the
upcoming future of the organization easily. It will make things easy for the leaders and they will
be able to maintain the organizational work flow.
Adaptability: The leaders must have the capability to adapt the situation of the organization. It
means there are different types of situations in the organization where they have to fit themselves
in order to be habituated with the work flow.
Networking ability: It tells about the communication process that is used by the leaders in order
to communicate with the employees of the company.
Creditability: It tells about the leaders’ mentality where it can be seen whether the leaders are
taking the credit all by themselves or they are giving employees the desired credit. Most of the
time leaders actually give the credit to the employees in order to maintain the employee
satisfaction level.
Decision make: It says about the contribution of the leaders in the decision making process.