Online Ticket Booking System: An ICT Project Management Report

This report details the ICT project management of an online ticket booking system for Virtucon/Globex. It covers the project's measurable organizational value, scope, work breakdown structure (WBS), project schedule, network diagram, Gantt chart, risk analysis, and quality management plan. The project aims to develop a secure, user-friendly online platform to replace manual booking, reduce delays, and offer customer fare quotes. The scope includes defining, costing, developing, implementing, monitoring, and controlling the system. Risk analysis addresses scope, scheduling, resource, technology, and consumer risks, with mitigation strategies. The quality management plan focuses on total quality management, cost reduction, timely completion, resource allocation, and the use of technology. The project's conclusion highlights the system's benefits for customers and the organization.

ICT PROJECT
MANAGEMENT

Table of Contents
introduction:-........................................................................................................................................1
Part 1:................................................................................................................................................1
Part 2.................................................................................................................................................2
Part 3.................................................................................................................................................3
Part 4.................................................................................................................................................7
Part 5.................................................................................................................................................8
Conclusion.............................................................................................................................................8
references:-...........................................................................................................................................9

TABLE OF FIGURE
Figure 1: Work Break down structure........................................................................................3
Figure 2: Network diagram........................................................................................................6
Figure 3: Gantt chart..................................................................................................................7
LIST OF TABLES
Table 1: Project schedule...........................................................................................................3

INTRODUCTION:-
The organization Virtucon/Globex’s purpose is development of online ticket booking
system. This report will contains the design, execution and testing of the proposed system.
This will concentrate on the organization value, scope of the project, procedure, risk factor
involvement and quality management of the projection (Escobar-Rodríguez and Carvajal-
Trujillo, 2014). This E-ticket online booking structure will focus on ensuring that it is secure
from various type of frauds, attack and hackers. It will provide user
Part 1:
Measurable Organization Value:- The main objective of the Virtucon/Globex Scenario is
developing the online ticket booking system. The Goal of the system will reducing manual
booking organism, and making the ticket booking fast, user friendly and deduction in time
delay. This system will contains all details about the ticket booking with schedule and the
price for every ticket will be standard price for each booking offers customer fare quote
system (Guo, X and et al., 2013). Benefit of the online ticket system:-
 E-ticket system is easier and quick application.
 This will work in centralized network will provide facility to reservation, cancellation
and multiple type of enquiry which needs instant and quick booking.
 It will open 24/7 hours for receiving reservation.
 It will commission free with good customer service and helpful in minimizing
workload.
 It will save time and cut cost, also provide all the customer data in structure manner in
future use.
Area of impact: - By the online ticket booking system impact on customer, the
number of internet user and card holder increases (Kumar, Sachan and Mukherjee, 2017).
Due to increase in online competition impact on customer loyalty, business and
communication strategy. E-ticket system impacts positive on business point of view as
financially. By this process company get quickly paid, can up sell add-ons and estimate the
demand, which helps in rapid growth of business socially as well financially. The major
impact of the E-ticket service will on the operational mechanism like the area of working
process will be technically advanced so that will needed skilled and experience people who
can operate system effortlessly. On the social ground the impact will need internet access all
the time, increases curiosity among social groups lot of fun, quizzes, contest and discussion

among members to know about the offers and promotion activities (Laudon and Traver,
2013).
The customer is the most important part of this system, as per their requirement
quality and increase in efficiency is bigger motto of the organization. So better and faster
value system provide by online ticket booking system project.
Part 2
Scope: To complete the project, combination of necessary requirements and objectives
known as scope. Project scope is documentation and determination of project need, objective,
outcome deadline and budget. It is a part of the planning process.
Scope management plan for online ticket booking system: Scope management plan consist
defining booking system, costing, controlling, developing, implementing, monitoring,
verifying and changing process for the project (Lusignan and et al, 2013).
 Defining:- This process will evaluate online booking project, goals and future utility
such as easy accessibility of tickets to customer, new technology enhancement etc.
 Costing:- By considering all shareholders concern, Estimation of budget requires for
the project accomplishment called as costing og project. This project estimated
costing will be like approximately $ 25000.
 Development and implementation: This project is technically advanced so this will
requires technically advance employee who will be responsible for the E-ticket
booking software development and implementation.
 Monitoring and controlling:- In this scope management, project manager will
supervise all the activities, evaluate the ticket booking website performance as per
the customer feedback and make changes as per the further requirements.
 The online booking system approach will be increasing online booking instead of
manual booking. The major scope will be design a platform for increasing the ticket
selling over online platform (Pritchard and PMP, 2014). The other scope will be
quality assurance, increase in time efficiency and proper resource management. In the
online ticket booking system project manager will need human resources but also
requires other resources. The other will hardware and software such as machinery,
client server system and the booking system software etc.

Part 3
Figure 1: Work Break down structure
Table 1: Project schedule
WBS Task Name Duratio
n Start Finis
h
Predecessor
s Resource Names Cost
1
online ticket
booking
project
83 days
Thu
21-
09-
17
Mon
15-
01-
18
$18,048.0
0
1.1 concept
estimation 12 days
Thu
21-
09-
17
Fri
06-
10-
17
$2,560.00
1.1.
1 concept 2 days
Thu
21-
09-
17
Fri
22-
09-
17
company associate $160.00
1.1.
2
concept
goal and vision 3 days
Mon
25-
09-
17
Wed
27-
09-
17
3 project manager,company associate $600.00
1.1.
3
understand
target customer 3 days
Thu
28-
09-
17
Mon
02-
10-
17
4 company associate,project manager $600.00
1.1.
4 identification
2 days Tue
03-
Wed
04-
5 project manager,company associate $400.00

of competitors 10-
17
10-
17
1.1.
5
further
evaluation and
development
process
4 days
Tue
03-
10-
17
Fri
06-
10-
17
4,5 company associate,project manager $800.00
1.2
planning of
online ticket
booking
project
21 days
Mo
n
09-
10-
17
Mon
06-
11-
17
$5,768.00
1.2.
1
project
summary 3 days
Mon
09-
10-
17
Wed
11-
10-
17
6,7 company planner, project manager,
team coordinator $1,200.00
1.2.
2
strategic
goals of the
company
2 days
Thu
12-
10-
17
Fri
13-
10-
17
9 company associate, project manager $400.00
1.2.
3
online
ticket booking
site name
1 day
Mon
16-
10-
17
Mon
16-
10-
17
10 $0.00
1.2.
4 communicatio
n plan
5 days
Mon
16-
10-
17
Fri
20-
10-
17
10 project manager, team coordinator $1,000.00
1.2.
5
human
resource
management
plan for like
engineers
technician
5 days
Tue
17-
10-
17
Mon
23-
10-
17
9,11 project manager, team coordinator $1,000.00
1.2.
6
planning of
inventory
management
6 days
Tue
24-
10-
17
Tue
31-
10-
17
12,13 finance planner,
hardware[1%],software[1%] $1,248.00
1.2.
7
Feasibility
assessment of
website
3 days
Wed
01-
11-
17
Fri
03-
11-
17
13,14 company associate, finance planner $600.00
1.2.
8
launching
date decision 1 day
Mon
06-
11-
17
Mon
06-
11-
17
12,15 company associate $80.00
1.2.
9
target
customer and
competitors
2 days
Mon
16-
10-
17
Tue
17-
10-
17
9,10 project manager $240.00
1.3
operation
management
for website
design
26 days
Tue
07-
11-
17
Tue
12-
12-
17
$5,992.00

1.3.
1
project
scope 3 days
Tue
07-
11-
17
Thu
09-
11-
17
16,17 company associate, project manager $600.00
1.3.
2 budget plan 4 days
Fri
10-
11-
17
Wed
15-
11-
17
19 project manager $480.00
1.3.
3
allocation
of duties to
techies
3 days
Thu
16-
11-
17
Mon
20-
11-
17
19,20 junior technical assistant, senior
technical assistant, software engineer $480.00
1.3.
4
wire
frames and
architecture of
site
4 days
Tue
21-
11-
17
Fri
24-
11-
17
21 software[1%], software engineer $512.00
1.3.
5
online site
visual design
program
4 days
Mon
27-
11-
17
Thu
30-
11-
17
21,22 project manager, software engineer $800.00
1.3.
6
online site
development 7 days
Mon
27-
11-
17
Tue
05-
12-
17
22 senior technical assistant, junior
technical assistant, software engineer $1,120.00
1.3.
7
site testing
process 8 days
Fri
01-
12-
17
Tue
12-
12-
17
23 junior technical assistant, senior
technical assistant, software engineer $1,280.00
1.3.
8
legal
formalities like
copyright ,lice
nse
3 days
Wed
06-
12-
17
Fri
08-
12-
17
24 finance planner, project manager $720.00
1.4
Execution
process of
website
5 days
We
d
13-
12-
17
Tue
19-
12-
17
$808.00
1.4.
1
launch of
online booking
system
1 day
Wed
13-
12-
17
Wed
13-
12-
17
24,25,26 hardware[1%],software[1%],softwar
e engineer $168.00
1.4.
2 maintenance
program
4 days
Thu
14-
12-
17
Tue
19-
12-
17
28 junior technical assistant, senior
technical assistant, software engineer $640.00
1.5 monitoring
and control 83 days
Thu
21-
09-
17
Mon
15-
01-
18
$2,920.00
1.5.
1
evaluate
the website
performance
3 days
Wed
20-
12-
17
Fri
22-
12-
17
28,29 project manager, team coordinator $600.00

1.5.
2
customer
service and
feedback
5 days
Mon
25-
12-
17
Fri
29-
12-
17
31 project manager, software engineer $1,000.00
1.5.
3
change or
error
management
program
7 days
Mon
01-
01-
18
Tue
09-
01-
18
32 senior technical assistant, software
engineer $840.00
1.6 website
project closure 4 days
Thu
21-
09-
17
Tue
26-
09-
17
$0.00
1.6.
1
software
report and
documentation
4 days
Wed
10-
01-
18
Mon
15-
01-
18
33 junior technical assistant, team
coordinator $480.00
Figure 2: Network diagram

Figure 3: Gantt chart
Part 4
Project Risk Analysis and plan: The online ticket booking project contains multiple
risk factor which influence the process of project. As shown in below table at every phase of
project management risk involve such as scope, scheduling, resource issue, technology risk
and consumer risk. The risk can be manage by proper strategy application such as swot
analysis, critical path analysis strategy and etc. By the analysis client server failure, fraud,
hacking and other online activity will be harmful for customer as well company. The more
the risk more as lack of communication skill, poor quality performance, lack of inventory,
higher rate of market competition, ignorance of role and responsibility and imbalance in
finance is the major risk involved in E-ticket booking project (Sadikoglu and Olcay, 2014).
And by proper planning and risk analysis identification frame work it can be fixed.
Risk Impact Member Strategy
Scope risk Change
independency like
hardware and
software
Company associates Swot analysis
strategy
Scheduling risk Delay due to Team coordinator Critical path analysis

planning and
scheduling (Kerzner,
2013)
strategy
Resource issue Availability of funds,
Affect Outsource
Project manager,
investor
Check list analysis
Technology risk Website failure and
technical error on
execution time,
Online Fraud, and
hacking
Engineer and
technicians
Root cause analysis
risk management
strategy
Consumer feedback Quality of the service
Not optimum, impact
on consumer loyalty
supervisor Influence diagram
Part 5
Quality management Plan: the Quality management is the set of policies and
procedure follows from planning to execution of project. In the E-ticket online booking
system project, manager will focus on the total quality management approach and as per this
approach organization needs to focus on every aspect of the project such as cost, time,
resources and technology (Mohapatra, 2013). Project manager will focus on reducing the
unnecessary cost of the organization. Along with this, company will also complete each and
every activity on time. Further it will also focus on appropriate allocation of resources on
every activity as per the skills and expertise of personnel. Further, project manager will
allocate roles and responsibility as per the skills of team members. Including this, manager
will also use latest technology for developing this online ticket booking system, therefore, all
these aspects will play important role in managing quality of the project (Bilgihan and et al.,
2014).
CONCLUSION
Virtucon / Globex Company provides the online ticket booking system project which
enable customer to check the ticket availability, pay online. It reduced the manual ticket
booking process. It makes easier for customer to get the ticket online instead of standing in
long queue.

REFERENCES:-
Bilgihan, A., Okumus, F., Nusair, K. and Bujisic, M., 2014. Online experiences: flow theory,
measuring online customer experience in e-commerce and managerial implications for the
lodging industry. Information Technology & Tourism, 14(1), pp.49-71.
Lusignan, S., Morris, L., Hassey, A. and Rafi, I., 2013. Giving patients online access to their
records: opportunities, challenges, and scope for service transformation.
Escobar-Rodríguez, T. and Carvajal-Trujillo, E., 2014. Online purchasing tickets for low cost
carriers: An application of the unified theory of acceptance and use of technology (UTAUT)
model. Tourism Management, 43, pp.70-88.
Guo, X., Ling, L., Yang, C., Li, Z. and Liang, L., 2013. Optimal pricing strategy based on
market segmentation for service products using online reservation systems: An application to
hotel rooms. International Journal of Hospitality Management, 35, pp.274-281.
Kerzner, H., 2013. Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Kumar, R., Sachan, A. and Mukherjee, A., 2017. Qualitative approach to determine user
experience of e-government services. Computers in Human Behavior, 71, pp.299-306.
Laudon, K.C. and Traver, C.G., 2013. E-commerce. Pearson.
Mohapatra, S., 2013. E-commerce Strategy. In E-Commerce Strategy (pp. 155-171). Springer
US.
Pritchard, C.L. and PMP, P.R., 2014. Risk management: concepts and guidance. CRC Press.
Sadikoglu, E. and Olcay, H., 2014. The effects of total quality management practices on
performance and the reasons of and the barriers to TQM practices in Turkey. Advances in
Decision Sciences, 2014.