Leadership & Management in Service Industries: Babington & Dorchester

This report analyzes change management and leadership within the service industry, focusing on two hotels: Babington and Dorchester. It begins with an introduction to change management and its significance in the hospitality sector. The core of the report compares and contrasts the change management systems of both hotels, utilizing Lewin's change management model (unfreezing, changing, and refreezing) as a framework. The report examines how each hotel implements change, highlighting the role of leadership in the process. The Babington Hotel is presented as efficiently accepting changes, particularly technological ones, while the Dorchester Hotel faces challenges in employee acceptance. The conclusion emphasizes the importance of effective leadership and management in enhancing operational efficiency and employee talent within the service industry. References to relevant academic sources support the analysis.

Leadership and Management for
Service Industries

Content
• Introduction
• LO4 Compare & contrast different service industry organizations change management systems
& leadership in implementing change
• Conclusion
• References

Introduction
The change in the management is the process where organization
changes its structures, policies, operational methods,
technologies to affect change within the organization. It is about
the reviewing and modifying the management structures and
business process. Hospitality industry is correlated with service
industry & work together to fulfill all the requirements of their
clients and customers and lead more profitability rate Managers
& leaders mainly dedicated to manage effective leadership and
management style in their organization so that they will
effectively manage activities & enhance the goodwill of the firm.
This project is based on Babington Hotel & will deliberate about
their management & leadership services.

Compare & contrast different service industry
organizations
Lewin change management model on The Babington hotel and Dorchester hotel.
This model projected by the Kurt Lewin involving the three stages of unfreezing,
changing & refreezing. It is considered as suitable mode in change process as various
circumstances of change are awareness towards the change, affecting towards new change, receive
the change and control the change in the organization.
 Unfreezing – It enhance the willingness & inclination of the workers about the change. The
workers of the hotel move from current relief zone to a precise transmute Condition. The
Babington hotel creates the awareness regarding the change to the staff members by sharing
positive impact so the it can be accepted effectively. It pays more attention on the technologies.
The Dorchester hotel conducts the meetings and session to create awareness regarding the new
change.

Continue…
 Changing- It inspires the executions of the changes. the new change is accepted by the
employees and consider the importance in the Babington hotel. It entails the cautious
planning, appropriate communication, inspiring the involvement of the employees for
approving change. In the Dorchester hotel the change process is also followed but do not
leads to much effective as they are not comfortable to leave comfort zone so that leaders and
managers face some challenges (Worku, Y., 2019).
 Refreezing- The employees accept & adopting the innovative change and reflect the
modification as a fragment of their life. With the change the behavior is strengthening &
reinforcing towards the change by enhancing the support forthcoming in acceptance of
change. After the changing stage, Babington hotel personnel in conclusion accept the
technological changes but Dorchester hotel workers agree to take the change but their opinion
of understanding also exaggerated unfavorably and it style critical to modification their
performance as per the technical changes.

Contrasting in term of The Babington hotel
and Dorchester hotel
The Babington hotel staffs can efficiently accept the alteration process and preserve the
modification administration process in a suitable manner. The Babington hotel is observing onward
to do approximately fluctuations in working environment so that all the staff associates can
successfully to their consistent task. It leads to the sustainability and maintains the management
and leadership of the hotel. Dorchester hotel is same widespread and luxury hotel that offer high
quality services to their clients and clients so that they can successfully receive further profitability.
Dorchester hotel staff members also efficiently accept fluctuations as per the circumstances and
also comprise change management process but in contrast of the Babington hotel, the employees of
Dorchester are less effective.

Conclusion
The hospitality and service industry are primarily anxious regards their role and
likewise usage detailed management and leadership skills which is supportive to
enhancement the efficiency of the operative associates. The efficient leadership and
management is the main necessities of the associations which offers the optimistic
outcomes and likewise progress the talent of the personnel.

References
 Popkova and et.al., 2018. Will industry 4.0 and other innovations impact Russia’s development?.
In Exploring the future of Russia’s economy and markets. Emerald Publishing Limited.
 Roberts and et.al., 2019. LEVERAGING THE DIALOGICAL NATURE OF SERVICE
BLUEPRINTING TO ADDRESS WICKED ORGANIZATIONAL PROBLEMS. The
Dialogical Challenge of Leadership Development, p.139.
 Samsir, S., 2018. The effect of leadership orientation on innovation and its relationship with
competitive advantages of small and medium enterprises in Indonesia. International Journal of
Law and Management.
 Worku, Y., 2019. Leadership and governance factors that affect the quality of education in
further education and training colleges in Gauteng Province. African Journal of Democracy and
Governance, 6(2-3), pp.226-246.

Thank you