Employability Skills Report: TUI Sales Manager Role Analysis

This report provides a detailed analysis of employability skills, focusing on the role of a sales manager within the hospitality industry, specifically referencing TUI. The report outlines the essential transferable skills necessary for success, including personal responsibility, time management, problem-solving, and communication. It examines the importance of setting SMART objectives and strategies for continuous improvement. The report further explores motivational techniques to enhance employee performance and discusses methods for identifying and applying appropriate solutions to work-based problems. It also covers team dynamics, time management strategies, and the use of creative thinking in problem-solving within a business context. The report concludes with recommendations for skill development and performance enhancement.

Employability Skills

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Develop a set of own responsibility and performance objective......................................1
M1 Identify and apply strategies to find appropriate solutions..............................................3
1.2 Own effectiveness against defined objectives..................................................................3
1.3 Suitable recommendations for improvement....................................................................4
M2 Select/design and apply appropriate methods/technique.................................................5
M3 Present and communicate appropriate findings...............................................................5
1.4 Use of motivational technique in relation to improve quality of performance................5
TASK 2............................................................................................................................................7
2.1 Solutions for work based problems..................................................................................7
2.2 Variety of styles and appropriate manner at various levels..............................................8
2.3 Development of effective time management strategies....................................................9
D1 Use critical reflection to evaluate own work and justify valid conclusions...................11
TASK 3..........................................................................................................................................11
3.1 Analysis of team dynamics.............................................................................................11
3.2 Alternative ways to complete task and achieve team goals...........................................13
D2 Responsibility to managing and organising activities....................................................13
TASK 4.........................................................................................................................................14
4.1 Tools and methods for developing solutions to problems..............................................14
4.2 Appropriate strategy for resolving a particular problem................................................14
4.3 Potential impact on the business of implementing the strategy.....................................15
D3 Demonstration of creative and lateral thinking..............................................................16
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17
.......................................................................................................................................................18

INTRODUCTION
Employability skills are defined as the transferable skills needed by an individual to make
a person employable (Bucolo and Wrigley, 2011). In any organisation there are vast number of
skills are required there for performing a job which are really required to perform a job perfectly.
Such knowledge is helpful and it is necessarily helpful in a company success. Employability
skills are essential element or qualification for a job position and in business environment, it is
compulsory for an individual to implement several number of skills into them. In this context,
there are several number of skills are required for any business consent in which interpersonal,
communication skills and professional skills are must for them in getting a perfect job for them.
In this assignment, there are mainly three task are evaluated and distinguish on the basis of an
employee. The report is based on hospitality industry in which services which are provided by
employees is everything. Also, company have to use appropriate techniques for motivating an
individual at workplace which enable them in improve the quality of performance. Moreover at
workplace all people have different interest and working pattern and for this context, employer
have to use suitable problem solving and time management method for making a better and
effective employee. Further by coordinating all things properly, the problems get sorted out in
minimum time bound. Hence, management have to consider all these qualities in an individual at
the time of assigning job or duty to someone.
TASK 1
1.1 Develop a set of own responsibility and performance objective
Responsibility is consider as a major thing which an individual have to learn and aware
about that. Also a person have to set some objectives and aware about responsibility so that they
can attain them in an effective manner (Abou-Setta, 2014). TUI is one of a group who lead to
work at travel and tourism industry and employer required a sales manager for their organisation
growth and development. Being a sales manager, it is their moral duty to use various approach
through which more and more users get attracted towards their firm. As a manager, I have to
perform several number of responsibility and settle objectives which I have to get attain in
minimum time bound.
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(Source: Employability Skills, 2016)
For this major thing all the responsibilities and objectives are divided under three main headings
which are as follow:
1. Personal responsibility: It is a such type of duty of an individual which is completely related
to oneself. These obligations have to fulfil in appropriate time manner and an individual have to
get aware about them properly so that targets get attain in minimum time period. As a manager at
workplace the two main skills which I required at workplace are as follow:
 Team work
 Time management
These two skills are helpful for me to attain all objectives in an effective manner as well as bind
all function of TUI as a whole so that users get quality services (Asonitou, 2015).
2. Ability to learn and develop: According to this concept, every individual have a capacity to
learn many new things from workplace. This enable in oneself growth. As a manager at TUI I
have to learn so much things from my organisation and while taking them as a base several
number of objectives get framed. Certain skills are as follow:
 Communication
 Problem solving
As per this, these two skills are helpful at workplace because by considering them an individual
can grab better development opportunities.
3. Establishing and maintain direct and indirect relationship: It is a duty of a manager to
maintain and establish a healthy relationship at workplace. For this scenario I have to use my
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Illustration 1: Employability
skills

skills so that whole workers get done their work properly and a healthy environment get maintain
at workplace. For this purpose following are some skills on which I have to work properly:
 Cooperative
 Interactive
By considering these two skills, it become easy for me to communicate each sort of information
with all subordinates and thus this provide a framework under which overall productivity get
enhance (Bryson, 2015).
On the basis of all such points I have to frame some number of objectives which have to
get attain in fixed time bound. If such targets do not achieve in minimum time period then I have
to face so much issues. The objectives have to be SMART in nature which are as follow:
Objectives Time period
1. Learn how to manage time properly so that
productivity get enhance.
As time management is an essential element
and be consider as short term objective so this
have to get improvise within 3 weeks.
2. Problem solving skill is also an another skill
which help in reducing conflicts within an
organisation.
Hence for decline chances of issues I have to
make a healthy environment at workplace and
this is an another short term skill which have to
get improved within 1 week.
3. Communication helps in coordinate each
and every sort of information properly.
Communication improvement take more time
than any other skill hence it is constituted as
long term objectives which have to get
improved from 3-4 months.
M1 Identify and apply strategies to find appropriate solutions
Obligation is also believe as better thing in which individualist need to learn as well as
aware aware in that context. TUI is group which exactly leading with their work at travel and
tourism industry as well as the employer mandatory to sales manager for their organisation
development and alteration.
1.2 Own effectiveness against defined objectives
All objectives are defined on the basis of SMART target which have to get attain in
minimum time period. I have to set some targets which have to be accomplish on time. If they do
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not get improvise according to time then I have to suffer harm from this (Cai, 2013). These
objectives have to get evaluated by analyse the effectiveness of their own. For this purpose I set a
time frame and once the time get passed then I have to evaluate that what sort of changes took
place in me? Firstly I have to identify that all the objectives are according to SMART target in
which my target are clearly defined such as I want to grab the opportunity at workplace and for
that several number of skills have to get improved.
Measurable term is defined as the evidence for achieving. This get accessed through
consulting own evaluation process or with help of team. After this, another major work is to
investigate the reasons behind such target setting. For improving communication skill seminar,
conferences work as a resources for development of this technique. And at last time management
which is an essential concept. For such targets I framed a time on which whole objectives have to
get attain (du Plessis, Hine and Collet, 2015).
If all objectives get achieve on time then this signifies that resources are utilise in well
manner and organisation can work properly in long term. Moreover it also state about overall
development of my own.
1.3 Suitable recommendations for improvement
Recommendations are suggestions on which an individual have to work. This get derived
through by identifying the areas which really need improvement (Remington-Doucette, 2013).
As per this, I have to work on those skills and areas which require improvement. As a manager I
have to find out some major responsibilities which need to get improvise in near course of time.
As per objectives which require development for better and effective productivity, I have to work
on them. For this the major three areas for improvement are as follow:
1. For managing the time, a schedule have to get prepare for attain all targets on time. This
enable an individual to produce more effective services to their users. A time
management is must for an individual because with support of this thing all work get in a
systematic manner in a proper estimation.
2. For improve problem solving skill, an individual can consult to some number of case
studies for their own. This aid in providing a guideline to deal with any situation in any
time bound.
3. Communication skill is define as the process of passing information from person to
another. This key area have to developed in minimum time period because with the help
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of this segment proper information can pass on from one person to another. For
improving this area I have to attend seminars, conferences through which my listening
and verbal communication get improved.
These are some areas which have to get improved in an effective manner. Manager have to take
these things in their account.
M2 Select/design and apply appropriate methods/technique
Motivation is elementary drive for entire of actions. Psychological feature refers to
mechanics of behaviour,that regard necessarily, ancestor as well as the ambitions of life.
Accomplishment motivation is supported on stretch success and achieving whole of aspirations
in life.
M3 Present and communicate appropriate findings
The evaluation collection can assist to evolve and modify courses, announcement, pattern
or argumentation. Some of them are as follows :-
 Thinking
 Decisions
 Actions
 Recommendations and
 The next evaluation.
For this, they need to pass on the collection suitably to the people who actually need to
experience in their context.
1.4 Use of motivational technique in relation to improve quality of performance
Quality of performance is completely based on motivation behind performing a task. It is
a duty of manager to use various number of motivational techniques in relation to improve the
quality of work. TUI managers have to identify the interest of their workers and use suitable
approaches in this context. By fulfil the wishes of all employees, better and effective outcome
can be ascertain. For improve the quality of performance of TUI group employees managers
have to find out the ways through which an individual get encourage towards working:
1. A person get motivated through two methods which are monetary and non monetary.
Monetary motivation is one which is in the form of money where as on the other hand
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non monetary motivation is related with training, appraisal, discount and holidays to
employees (Tariq and Durrani, 2012).
2. After this, a manager have to find out the number of employees who get motivated
through either one of a method. By using this consultancy appropriate method get choose
through which a person get motivated.
3. Once the identification of different employees get done, reasons behind their motivation
have to get executed and a manager have to apply this on satisfying number of
employees.
4. At last there are some limitations and advantages are derived through different motivation
methods. For example, if an individual require monetary motivation but it gets non
monetary motivation then it leas to react as a disadvantage because the motivation do not
satisfy an individual properly (Field, 2013).
There are many famous scholars provide their view on motivation and such material get
converted into theories which are as follow:
1. Maslow
2. Taylor
3. Herzberg
Out of these Maslow hierarchy theory is one of a most used method to identify and satisfy the
needs and requirement of an individual. By adopting this, a manager lead to get improve their
working pattern. Under this concept a basic thing get derived in which level of needs are
identified through which a person get motivated.
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(Sources: Maslow hierarchy needs, 2017 )
At first manager have to find out the basic needs of an individual in which physiological needs
and safety needs are consider (Finch, 2013). After that, an individual have to find out the
psychological needs in which all the esteem needs and belongingness needs are classified. At
last, self actualization needs are identified in which potential of an individual get satisfied.
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Illustration 2: Maslow hierarchy needs, 2017

TASK 2
2.1 Solutions for work based problems
899, Vaishali nagar
Jaipur 302021
20th Decemeber 2017
Ms. Silly Louis
295, Anywhwre Road,
London
Dear Ms. Charles,
Zyla company
152 Somewhere Road
London
In an organisation, there are many people work together who have different interest and pattern
of working. Hence, their interest are different from each other thus this is a main reason behind
the problems get arise at an organisation. Manager have to use appropriate steps through which
these problems get solved in a minimum time period. For this purpose, variety number of tools
can be used like activities, sharing in work etc. All these are helpful in resolve the issues which
arise between in different group of people.
As per the work based problem in which Medelene over react is not acceptable.
According to case in which her purse went lost. She accused many employees which were
present at workplace. For this solution, team leader can take appropriate step under which this
problem get sorted out. Management have to built some cameras over there through which thief
get identified or another reason behind this is lack of trust. Hence, manager have to create such
team in which each and every employee have trust on each of them. For this they can provide
training to each of them together in which they get know to each other properly. Also, they have
to allot them work together under which they get to know each other properly. Hence, this is
consider as a solution for this work based problem in which Medelene blame each and every
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person who is present over there.
Thank You.
Sincerely.
Silly Louis
2.2 Variety of styles and appropriate manner at various levels
Communication:
It means to exchange news, information, ideas and feelings from one level to the another.
This is a key element of any organisation because if there is no encoding decoding of
information then how senior management will give commands and orders to lower category
employees. It not only exchanges message but also creates and share meaning. For a good
communication it is very necessary that exchanged information is interpreted in right way. Both
parties share the same meaning (Gokuladas, 2010).
Workplace communication is really very important for any company because it helps an
enterprise to operate successfully and to maintain employment relationships. It helps seniors to
give orders to their juniors and it is very helpful for lower department to communicate their
problems to higher authorities. By doing this all issues can be resolved easily.
Types of communication:
There are many kinds of communication. Important methods are following-
Verbal communication:
It takes place whether in person or over the telephone. It is an oral method of messaging. In this
method sounds and words are used to communicate anything by on person to another. This can
be of 2 types. First is interpersonal communication and second is public speaking. In earlier type
the information is exchanged between 2 persons generally but in 2nd type, information is being
delivered to public by any person or group of individuals. Signs and symbols are also used to
make communication more effective (Morote, Rosenberg and Heimler, 2012).
Written communication:
It includes messages which consist of written words and to be read out to understand. It is
the most effective way of exchanging any information in businesses. There are many examples
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of written method such as Email, letters, telegrams, postcards, contracts. These all are used in an
organisation. There are many advantages and disadvantages of written communications. There
can be breach of confidentiality and it takes a lot of time (Jolly and Hinchliffe, 2011). But there
is no need of personal contact and it can be taken as a proof in case of any dispute.
Non verbal communication:
This is a method where neither speech nor writing is used for encoding and decoding of
message. It includes behaviour and elements of speech but aside from words. It includes body
posture, tone, volume and pitch etc.
Communication at various levels
 To peers/ colleagues: In given scenario Madelene communicates to its colleagues
regarding the stolen purse verbally. She should communicate to her team leader in
a proper way with politeness instead of creating scene. There are many methods
of communicating information verbally such as over the phone or talking with
them personally. To communicate with all peers and colleagues a verbal process
of communication take place. This consent is helpful in reducing the time frame
through which chances of taking actions on frequent basis get done.
 To supervisors/ managers: As the manager is on maternity leave Madelene
should communicate to her through a written communication method. She should
write an Email to her manager regarding the matter and request them to take
reasonable steps. To communicate all sort of things whether they are positive or
negative an individual can use mail facility which support in delivering of
information from lower level to higher level of management. This process have a
definite procedure which take more time in action implementation.
 To HR department: Madelene should write a official formal letter to the HR
department of company to inform them regarding this activity that her purse was
stolen because of negligence of team leader. She should insert all the relevant
information regarding case. Your perception should be reached to them in a
proper and systematic way. Human resource manager is consider as senior
authority of an organisation and to communicate every sort of information with
them, it is essential to follow a formal letter format. This letter includes every data
which needs to get communicated in an appropriate manner.
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