The assignment discusses the operation management of Almarai, a dairy manufacturing business in Saudi Arabia. It highlights the five major operational areas that can gain a competitive advantage: quality, speed, dependability, flexibility, and cost. The report identifies the issues in the quality area, particularly the company's inability to change traditional ways of working according to changes in technology, which impacts product quality. Recommendations are made to improve food safety, hygiene, and lean operations, including implementing total quality management software to identify areas for improvement.