The Value Chain

The Value Chain

Table of Contents
Table of Contents.............................................................................................................................2
TASK 1............................................................................................................................................1
Principles of scientific management and the way in which these are applied in the medical
records department at Wellton NHS Trust..................................................................................1
TASK 2............................................................................................................................................2
The way in which Wellton Trust assess the personality of their workforce and advantages of
risks of doing so...........................................................................................................................2
TASK 3............................................................................................................................................4
Application of appropriate OR social learning theory so that hospital could approach the
development of staff n the new HSDU unit.................................................................................4
TASK 4............................................................................................................................................6
The factors that have contributed in the effective team work in the Accident and emergency
Department and advice to the manager regarding the risk associated with this strong team
approach.......................................................................................................................................6
TASK 5............................................................................................................................................7
The way in which changes in medical records department are managed and the factors that
should the hospital consider when implementing the change again in future to improve their
approach.......................................................................................................................................7
REFERENCES................................................................................................................................9

TASK 1
Principles of scientific management and the way in which these are applied in the medical
records department at Wellton NHS Trust
Principles of scientific management: These were developed by Fredrick Winslow Taylor
in year 1911 so that all the organisations can apply them to manage workforce and execute
operational activities properly. There are four different principles that are applied in the Medical
Records Department of Wellton NHS Trust. Description of all of them is as follows:
 Science, Not Rule of Thumb: According to this principle the organisations should not be
stick to the old techniques that are used by them to work. It is applied in the Medical
Records Department by the managers of Wellton NHS Trust so that new experiments
could be performed. It helps to develop new techniques that can help to perform all the
work in more easy, quick and simple manner (Barry, 2018).
 Harmony, Not Discord: This principle of scientific management states that an
organisation should create such environment for the employees in which managers and
workers consider each other dispensable. It is used in Medical Records Department so
that situation of mental resolution could be created. It helps to resolve all the conflicts
that are taking place within the organisation.
 Cooperation, Not Individualism: This principle demonstrates that all the operational
activities in an organisation should be carried out by staff with the spirit of mutual
cooperation. In Wellton NHS Trust’s Medical Record Department, it is applied to make
sure that labour and managers should work cooperatively while determining standards. IT
will be beneficial to enhance their involvement in work and reach the targeted goals.
 Develop each and every person to their greatest efficiency and prosperity: This
principle of Taylor states that efficiency of all the staff members should be taken care by
the managers when they are selected. In order to perform all the tasks and train the
employees this principle is focused by Medical record department of NHS Trust (Begley
and Sheard, 2019).
Disadvantage of using it: There are various types of disadvantages of using scientific
management approach to manage work in the Medical Record Department. Some of them are as
follows:
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 Cost of implementing scientific management principles is very high and it is one of the
major issues which could be faced by Wellton NHS Trust while implementing this
approach.
 While using it for the purpose of organising work it is very important to make sure that
workers are responding to it because lack of their support may result in negative impact
upon the business.
 While implementing it autocratic leadership is used which may demotivate the staff as
they will be treated as machines and it may also result in lower engagement of them in
their jobs.
 Scientific management principles result in loss of initiative of individuals as they have to
work according to the guidelines of supervisors and due to this it will be very difficult to
organise work properly (Ham, 2018).
Factors that are required to be considered in this approach to manage employees:
Some of the key factors that should be focused while implementing scientific management
approach are as follows:
 Working conditions: In order to make sure that all the activities are performed by staff
members properly it is very important for the managers to analyse the working
conditions. If these are not positive then it may create the situation of lack of employee
engagement. In order to ignore such types of issues this factor is required to be focused.
 Supervision of managers: It is another factor which is also required to be focused by
managers in Wellton NHS Trust while implementing scientific management approach. IT
can help to make sure that all the employees are performing all their work appropriately
according to the planning.
TASK 2
The way in which Wellton Trust assess the personality of their workforce and advantages of
risks of doing so
In Wellton NHS Trust managers always try to analyse personality of all the employees
who are working within the organisation so that tasks could be allocated to them according to
their skills and qualities (Lee, Vaccari and Tudor, 2016). It is beneficial for the enterprise to
make sure that all the tasks are performed properly and long-term goals are accomplished
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