Organisational Case Study

Organisational Case
Study

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Principles of scientific management and their application in Medical Records Department.1
Assessment of personality of workforce by Wellton Trust along with advantages and risks
involved..................................................................................................................................3
Relevant behavioural or social learning theory......................................................................5
Factors that contribute to effective teamwork ok...................................................................6
Effective management of the changes in medical records department..................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Organisation is a place which is employs staff for achieving goals and objectives within
the time provided for the same. The management formulates different kinds of strategies and
policies for accelerating the growth in the market (Schulte-Zurhausen, 2014). A business entity
may suffer from variety of issues which can reduce the profit and increase loss. It is the role and
responsibility of manager to administers the internal activities for overcoming the problems. This
report is about Wellton NHS Trust which is located in the north of England. This trust has been
facing several types of issues for which different types of measures are being considered. This
report covers principles of scientific management and their application, assessment of personality
of the workforce, usage of social learning theory, factors that have contributed to effective team
work and changes to be incorporated within the hospital.
MAIN BODY
Principles of scientific management and their application in Medical Records Department
The father of management, F.W. Taylor has defined “scientific management means
knowing exactly what you want men to do and seeing that they do it in the best and the cheapest
way”. The underlying element is that organisations focus on improving every person working in
there (Aitken, 2014). Management emphasises on using intensive technology for achieving the
goals by improving the performance. F. W. Taylor has provided number of principles which can
be applied in the organisation. These are as follows:
1. Science, Not Rule of Thumb- Rule of thumb signifies that all the decisions should be
taken by the manager by using personal judgements. The focus is on choosing the most
effective way to do a particular job by utilising scientific analysis and there should not be
any use of hit or trial methods.
2. Harmony, Not Discord- This principle states that sufficient consonance should be
present between employees and the management. There should not any major issues
because conflicts are not at all beneficial for either party.
3. Mental Revolution- There should be adequate number of sessions for helping personnel
as well as the management. There should be enhanced co-operation and integrity in
working with each other. All the individuals should be focused on maximising the profits
of the entity.
1

4. Cooperation, Not Individualism- This is based on the second principle mentioned
above which is “harmony, not discord”. There should be elements of confidence,
goodwill, and co-operation between the managers and employees. However, healthy
competition should be there internally.
Creation of each and every person to his or her greatest efficiency and prosperity-
Efficiency is the sole of people working in the organisation. The skills and capabilities are the
components through which staff can put their additional efforts towards goals and objectives.
Furthermore, training should be provided for developing more skills (Shafritz, Ott and Jang,
2015).
These principles have been applied within Wellton NHS Trust in the manner, that
employees are given 27 days leave on annual basis which will be increased to 33 days after being
into the service for 10 years. Furthermore, staff are also given childcare services and vouchers
together with occupational health care and counselling services. In addition to this, training
which can make employees more productive is also imparted together with development
sessions. Furthermore, goods and services can be availed by the employees at discounted prices.
Good performing employees are also given recognition and awards which help in maintaining
competitive but healthy environment at the workplace. All the above-mentioned benefits and
perks are helpful in bringing positivity among management and staff which reduce the chances
of conflicts. This leads to increased co-operation and harmony among between the people
responsible for carrying the activities.
Scientific management principles work as a base for organising the work but there every
person holds different views and opinions which may create problems within the organisation.
Apart from this there are many other demerits which have been provided below:
 it involves high costs.
 The response from the workers can vary.
 Low efforts at individual's part.
The decision making can be autocratic (Murugesan, G, 2014).
 May lead to unfairness within the entity which may lead to wage reductions, high
insecurity in job, etc.
2