Factors for Effective Teamwork in Accident and Emergency Department

Understanding People In
Organization

Contents
Question 1........................................................................................................................................3
Evaluate the principles of scientific management and how they implement in medical records
department...................................................................................................................................3
Question 2........................................................................................................................................5
Identify that how Wellton NHS Trust assess the personality of their employees and also
discussed its advantages or risks..................................................................................................5
Question 3........................................................................................................................................6
By using social learning theory hospital able to develop their staff efficiency in new HSDU
units also identify some problems which store development team required to overcome..........6
Question 4........................................................................................................................................8
Identify the factors which contribute in the effective team work in the accident and emergency
department...................................................................................................................................8
Question 5........................................................................................................................................9
Evaluate that how effectively medical record department implement changes and what factors
they need to evaluate before changes..........................................................................................9
REFERENCES..............................................................................................................................12

Question 1
Evaluate the principles of scientific management and how they implement in medical records
department
Principles of scientific management:
There are various principles of scientist management which helps the organization to
manage their work. Some of them applied by Wellton NHS Trust in their Median records
departments. These are as follow:
Science is not a rule of thumb: As per this principle, in order to maximise organizational
efficiency as well as effectiveness, management should implement scientific management
principle and it will possible after scientific analysis of their work. According to Tylor, rule of
thumb is the decision which is taken by managers as per their personal judgement. For example:
every small activity can be planned scientifically. Such as loading and unloading material from
large boxed also can be designed under scientific planning. Wellton NHS Trust should follow
this principle to improve organizational efficacy.
Harmony, mot discord: There is a complete harmony between management and workers if
they have any conflict. It is not beneficial as well as profitable for staff members or management
because it negatively influences the production as well as entire worker’s performance.
According to this principle of scientific management, both parties such as workers or
management should understand each other point of view. In order to minimise conflict at
Wellton NHS Trust, management need to done such actions such as share some part of surplus
with workers to motivate them regarding work, positive attitude, proper training, team work etc.
Mental revolution: This principle is about to change attitude of employees as well as
management towards each other. Both parties should understand each other’s importance in the
workplace. By using this principle, Wellton NHS Trust can generate spirit among staff members
of management of hospital. In order to improve operational efficiency of organization,
management should focus on this and implement it as well. It helps both of them to realize their
aim that is maximising profit margin or achieve their business goals & objectives.
Cooperation not individualism: This principle is the extension of “Harmony, not discord”
because here also management and workers need to under each other value. Without
management, organization unable to perform their task or manage their work effectively.

Similar, on the other hand without human resources business unable to achieve their target or get
success. Basically, for effective performance in the work place they need to cooperation with
each other without thinking only for individualism. In context of Wellton NHS Trust, they also
need to understand about the welfare of all not take any decisions which is beneficial for single
party.
Wellton NHS Trust implement principles of scientific management where they done
major chances in their process. Basically it is an expansion of Royal George Hospital after
closing two small community hospitals. This decision was taken to reduce overall cost and
improve services. But it was generating more complaints from patients and the Trust reduces
their place with 10 numbers in the national inpatient survey. After taking such actions of
transferring of employees in the new department that is medical record department. By using this
approach, Wellton NHS Trust face lot of difficulties which is disadvantage for the organization.
Such as loss of patient records where person have to give again medical test which cost and it
will cause conflict among the team. In result, there two best staff members leave the organization
and doing well in other organization. Medical record department regularly face the shortage of
staff which make situation worst. In addition, there are two more staff who wish to leave but they
still working because of personal or financial issues.
In order to manage their employees or make them stable in the organization, management
should focus on their needs and working capacity. Before making such kind of decision in the
organization to move people in other department, they need to discussed with them and then
move people as per their capability so they can perform well. Team managers or members, both
need to identify the reason of loss of medical records rather than blaming each other’s in the
team.
There are some factors which Wellton NHS Trust should follow in order to manage their
employees such as initially they need to understand their staff value rather just thinking about to
cutting cost to maximise their profit margin. In order to identify the problem of missing patient
records they just point out the ability of employees that was not good. Such action or activities
will develop conflicts among team members and in result employees leave the organizations.
They need to hire people and provide training to use new software of maintain patient records
because without any training they unable to perform well or achieve higher performance. In