Monitoring and Reviewing Case Management Plans

Student Name:
Student ID:
32513/02- Short answer questions
E1141
CHC52015Diploma of
Community Services
Module 7: Professional
Practice
This is assessment 2of 3.
1. Background/Overview
As a case manager, you must be able to participate in monitoring
and review practices regarding case management. This will help
you to identify where improvements can be made.
2. Brief
This task consists of two (2) parts, all based on a particular
scenario.
This assessment provides you with the opportunity to
demonstrate your knowledge of the following areas:
 monitoring and reviewing case management plans
 seeking feedback from stakeholders.
Deliverables
Please submit this assessment
in Word doc format.
To do list:
1. Write your name and
student ID at the top of
this page.
2. Read the
background/overview and
brief sections of this
document.
3. Read the scenario.
4. Complete the two (2)parts.
5. Collate your written
answers into one Word
document.
6. Save the Word document
using the naming
convention: your student
number_assessment
number.doc. For example:
“12345678_31135_01.doc.”
7. Upload your document in
Open Space using the
relevant Assessment
Upload link in this Module.
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3. Questions/Task
Read the scenario and then answer the questions that follow.
You work at CareShore as a case manager.
As part of your role as a supervisor for case management, you are required to review case
management plans and practices to ensure that practice standards and legislative requirements are
adhered to.
You have been asked to:
 review the following case management plans and provide feedback using your specialist
knowledge
 seek feedback from stakeholders.
As part of your review, you have found the following case management plans developed by your
workers.
Plan 1
Case worker: Ellie
Client: James
Current situation Goals Actions Responsibilities Evaluation
methods
Timeframes
James is a 72-year-old
male. He lives with his
wife Carol in their
family home. James
has recently been
diagnosed with
dementia. James and
Carol’s son, Ryan,
comes to visit regularly
and helps out with
household
maintenance. James
enjoys nature, travel,
golf and cricket. He
also likes spending
time with his
grandchildren. James
has experienced
depression at different
stages in is life. His
dementia is in early
stages and Carol want
some strategies for
caring for him at home
as she is struggling to
manage.
James to spend
time
participating in
activities he
enjoys
Contact local
golf club to see
if they have a
program that
James can
participate in
Ellie will contact
to find a suitable
program
Review
meeting
1 week
Join local
walking group
and participate
weekly.
Ellie to find a
suitable waling
group that Carol
and James can
join
Review
meeting
4 weeks
Support Carol so
she can care for
James
Carol to meet
with others
experiencing
similar issues
Ellie will locate a
suitable support
group for
Carol/Carol to
attend regularly
Review
meeting
4 weeks
Carol to use
respite service
once a month to
have a break
Ellie to arrange
respite place for
James for one
weekend per
month
Review
meeting
4 weeks
Allow in home
support to assist
Carol and James
Seek in home
support
Ellie to access
cleaning service
to support Carol
Review
meeting
4 weeks
Seek home
nursing support
Ellie to arrange
for home nursing
service to visit
James weekly to
check his
condition.
Review
meeting
4 weeks
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Plan 2
Case worker: Ellie
Client: Phil
Current situation Goals Actions Responsibilities Evaluation
method
Timeframe
Phil is a 60-year-old
male. He has just
retired, previously
working as an
accountant. He lives
alone. His retirement
was brought on early
due to a case of
pneumonia that put
him in hospital. He has
recovered from the
pneumonia but now
has depression.
Doctors have
prescribed an anti-
depressant. He reports
he is not eating or
sleeping regularly and
feels ‘miserable’. He
appears to have
neglected his personal
care.
Before his pneumonia,
Phil enjoyed
gardening, model
aeroplanes and
reading
Complete a
review of his
medications
Book
appointment
with psychiatrist
for medication
review
Ellie to book
appointment –
Phil to attend
Psychiatric
review
6 weeks
after
medication
review
Undertake
mental health
assessment
Book
appointment
with psychiatrist
for mental
health
assessment
Ellie to book
appointment –
Phil to attend
Mental
health
assessment
6 weeks
after initial
assessment
Participate in
social activities
Spend time in
the community
garden
Ellie to arrange for
Phil to work in the
garden at the
neighbourhood
house. Phil to
attend once a
week
Review
meeting
4 weeks
Join a book club Ellie to find a
suitable book club
for Phil to join –
Phil to attend
regular book club
meetings
Review
meeting
4 weeks
Plan 3
Case worker: Margaret
Client: Kay
Current situation Goals Actions Responsibilities Evaluation
methods
Timeframes
Kay has recently lost
her husband and is
feeling very alone
and is struggling to
deal with her grief.
She lives by herself
and does not have a
lot of friends locally.
Try to socialise
more with
people and
participate in
activities that
she enjoys.
Join a painting
class once a week
at the local
neighbourhood
house
Kay to organise Telephone
check up
6 weeks
Join local walking
group and
participate
weekly.
Kay to organise Telephone
check up
6 weeks
Deal with grief Participate in
weekly
Margaret to give
Kay the phone
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counselling
sessions.
number of the
counsellor.
Plan 4
Case worker: Margaret
Client: Teisha
Current situation Goals Actions Responsibilities Evaluation
method
Timeframe
Teisha has just left her
husband after
experiencing domestic
violence. She has two
children to her partner.
Teisha currently has no
accommodation and is
not sure if her husband
will come looking for
her.
Seek legal advice/
restraining order
Seek legal
review
Teisha to contact
the Women’s
Legal Services
Review
meeting
3 months
Obtain suitable
accommodation
Find suitable
housing
Teisha to contact
the Domestic
Violence Crisis
Service
Review
meeting
2 months
Obtain financial
assistance
Arrange
Centrelink
assistance
Teisha to contact
Centrelink
Review
meeting
2 months
Seek emotional
support
Attend support
group
Margaret to book
Teisha into a
suitable support
group. Teisha to
attend regularly
Review
meeting
2 months
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