Leadership and Management in the Service Industry

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Added on  2022/11/24

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AI Summary
This document explores the role of leadership and management in the service industry, specifically focusing on The Merchant Hotel. It reviews classical management theories, evaluates management and leadership styles, and analyzes the impact of extrinsic and intrinsic factors on management style and structure. Additionally, it discusses the current and future leadership and management skills required in the context of The Merchant Hotel.

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