Managing Frailty: A British Geriatrics Society Approach

This assignment focuses on understanding and implementing the guidelines provided in the 'Management of frailty: a British Geriatrics Society, Age UK and Royal College of General Practitioners' report. It explores the measurement of teamwork in healthcare settings, social determinants of mental health, privatisation of China's fragmented healthcare delivery, and leadership and management in health and social care.

Learner statement Level 5 Diploma in Leadership for Health and Social Care
Unit Title: 513 Manage health and social care practice to ensure positive outcomes for individuals

Learner statement
Assessor
Use Only-
Assessment
Criteria Met
Learner to provide narrative under each statement of how they meet the criteria.
You must provide answers to each question that allow your assessor to properly assess what work duties
you are doing or what role you have within your work. It expected that you will need approximately 300
words per question. The more detail you provide the less likely your account will be sent back for more
clarification.
You must answer each question in your own words and written in the first person meaning “I do this”. A tip
is always to keep in mind the “who, why, how, where and when” in each answer.
.INTRODUCTION
Health and social care is a area which is growing and it emphasise on health promotion in our community as it
helps in increasing demand for the different practitioners. In the organisation, employees have to offer the best
services to patients which will help in improving their health and it is connected to social structure along with
experience (Health and Social Care, 2017). They have to systemically articulated with the different meaning as well
as practices. Health is a practical concept and it includes the different medications as it is having a influence of
modern medicine as well as conceptions which assist in containing the proliferation of meanings which is related
with the health. Teamwork as well as communication is necessary so that they can ensure improvement on
continuous quality as well as process along with the outcome measurement. Various advantage also include on
outcome based practice (Aveyard, and Sharp, 2013). It empowers the care workers so that they can deliver services
according to the needs and wants of users. Fundamental aim of this report is to explain the outcome based practice
and the way it can result in positive alterations in individuals' lives. In this assignment, I am going to discuss
psychological basis for well being. In organisation, there are various kinds of people who are having distinctive
cultures and it may affect their decision making procedure. I can utilize some adequate methodologies to meet the
health needs of individuals and it may consist of regular health check-up, development activities and so on. I can

cater training to staff members so that they can perform their tasks in an effective manner. Along with this, it is
required to continuously evaluate as well as monitor their performance. Finally, in this report, I am going to describe
that it is essential for me as a Senior to manage effective working partnerships with carers and in addition families.
Learning Outcome 1- Understand the theory and principles that underpin outcome based practice
1.1 Explain ‘outcome based practice’
This approach is designed so that care objectives of patients can be achieved in an effective manner (Aveyard,
2014). It includes collection of team work, advancement of quality as well as results which can be measured. It is
assumes a care and in addition support system so that people can accomplish wants of an individual. As per the
social methodology, which is related with disability and along with this it is always accept as a good option. There
are some concepts associated with this practice which are mentioned as beneath: Outcomes comprise of alteration, for example I have to concentrate on building self confidence which leads
self dependence. Outcomes help to maintain life quality and it is occasionally considered as a maintenance of results
(Leadership and Management in Health and Social Care, 2017). Outcomes are much connected with the procedure of having administration.
In the present scenario, care providers are embracing this methodology. As a result, they can easily attain their
patients care goals. Another name of outcome based practice is the management of results. It is like a collective
method which assists people and thus, they can get success in their work. This approach is effective if persons
know that how they can do their work in an efficient manner while they are formulating clinical way. Along with this, it
is not considered as a wastage of time (Baldwin, 2016). Additionally, with assistance of outcome based practice, I
can encourage employees and thus, they will serve better and appropriate services to the patients. Hence, they can
get positive results. This method is all about delivering qualitative outcomes to each and every person. Therefore,
they can live their life in a potential way. Further, this methodology has much importance in services which is related

with health and social care.
1.2 Explain how you critically review approaches to outcome based practice
Range
This may include:
1.2 Approaches to outcome based practice –
 Results based accountability
 Outcomes Management
 Outcomes into Practice
 Logic Model
Outcome based practice is like a maintain individual at middle of care administration and along with this never
impose any form of standard service to anyone. Along with this, it is totally related with providing the best results to
each and every person and in addition, assist them to live more satisfying lives. Being a senior support worker there
are many approaches which need to be used by me at workplace to improve working performance of employees if
they are not able to complete their work appropriately:
Result based accountability: It is very simple to use and this is a practical method which can be utilized by
company (Result based accountability, 2017). Thus, they can examine their outcomes in an effective and efficient
way. For the above stated purpose, I can use data and information which I can get with the help of public (Bao,
Casalino and Pincus, 2013).

(Source 1: Result based accountability, 2017)
Outcomes management: It is basically connected with quality of life and at gathering, it can be associated with
how people are feeling secured, healthier and so on. However, when it comes to the level of an individual then I
have to do my work in a systematic manner. If results are more effective then it will assist people to feel secure and
safe.
Illustration 1: Result based accountability

Outcomes into practice: Fundamental purpose is to provide advancement as well as information on health and
social care which is related with adults. Basically, it is a replacement of needs led methodology. It is associated with
immediate circumstances and it is much typical to determine evidence but outcome based practice makes this
approach easier. As a result, if I want to resolve any present issue then I can use this practice.
Logic model: This approach is used by the employers or managers so that they can easily examine their program’s
effectiveness (Bates and et. al., 2014). Best part of utilising this model is that it can be utilized when planning and
execution are carried out.

(Source 2: Logic model, 2017)
Illustration 2: Logic model

1.3 Explain how you analyse the effect of legislation and policy on outcome based practice
There are many laws and acts which mention to outcome based exercise and assists when there is any alterations
in well being and social care. Government has imposed an act named Health and social care act, 2008 so that they
can secure respect as well as dignity of people. Along with this, it is essential that each and every company that is
providing health and care services must follow this act. It may comprise of some examples such as care as well as
security of adults and their respect. It is essential for an enterprise to include results in their policies and procedures.
It is must for me to follow health and social care act at workplace as this ensures to secure health of staff members
effectually.
It is also important for organisation to follow Equality Act, 2010 in their business (Bigham and et. al., 2013). As per
this, managers do not make any difference amongst their staff members and patients as they have to deal with each
and every kind of person. Along with this, laws help them to maintain a particular standard in the firm. This act
needs to implement at premises because it aids to eliminate discrimination over there. As a result production as well
as profits of association will maintained.
Fundamental aim is to follow all legislation is that, I can assure each and every individual and along with this their
families that they all are treated equally regardless of their age, gender, colour etc. It will assist them to promote
balanced opportunities. It is considered as a regular practice which needs to be follow by me at workplace;
therefore, I will be able to maintain decorum at workplace.
1.4 Explain how outcome based practice can result in positive changes in individuals’ lives
As per this, an individual can cater support as well as guarantee to others, so that they can modify their life in a
affirmative manner (Britt and et. al., 2013). If I am using the best services then I have an appropriate control over my
life. This kind of method energize us to concentrate on variations which can create by me. By controlling each and
every thing, I will maintain operational activities effectually at working environment.
I utilize this method in my role while I am supporting customers to attain their targets and goals. It can be done in
various manners, first can be when buyers have their yearly review then I can discuss their future objectives with

them. Along with this, develop strategy for them so that they can follow it and employees can support them. As a
result, they can easily manage their extra work. If they are meeting their setted goals then I can help them to
achieve it within an appropriate period of time. For instance, if an individual want to travel so that he or she can
experience autonomous from labours. This all needs to be done at workplace by the superiors; thus, goodwill of firm
will get enhanced.
Very few person knows that how can write a plan which is more effective which will help company to take benefits
from competitors at competitive world. But involvement of each and every individual is essential, as they all have
some skills and knowledge which assist in writing an appropriate plan (Cherry and Jacob, 2016). An appropriate
needs to be formulated by management because it aids to provide guidelines to staff members and by following this,
they will attain coveted targets and goals within certain time span.
Learning Outcome 2- Be able to lead practice that promotes social, emotional, cultural, spiritual and
intellectual well-being
2.1 Explain the psychological basis for well-being
Well-being is a dynamic concept which consists of social and psychological magnitude and along with this
behaviour which is associated with health. Ryff scale which is associated with psychological well-being is like an
instrument that basically concentrates on examining various aspects which are like:
 People must have ability so that they can easily manage complex surrounding.
 Each and every individual wants their success and development.
 They want to attain specific goals and targets.
Ryff is a direct and like a short survey which assists to evaluate well-being psychological facto r (Cooper and Quick,

2017). This scale may comprises almost 84 questions which is for long term or may be approx 55 questions which is
related with medium term. Along with this, short form can also be used but it is not much effective as it is not reliable
and never can be utilized for assessment purpose. Rather than this, both are much adequate and involves a
systematic statement which portrays some areas, such as
 Autonomy
 Environmental control
 Individual growth
 Positive relation with other people
 Self-acceptance
 Aim of life
Persons can mark it on a scale of 6 and area which is marked as 1 represent that it is strongly disagree and 6
indicates that powerful agreement.
This can be used by counsellor for their final results to know the effectiveness of their counselling session.
Limitation of using this scale is that it is always based on self-reported assessment. The Ryff scale does not consist
of any type of charge but if any people demand about data then it may take some cost (Dickinson and O'Flynn,
2016).
As per me, this method is much reliable and appropriate as people can easily evaluate themselves without other’s
assistance. Along with this, by using this, I can also evaluate that I am achieving my desired goals or not.
Additionally, it provides growth as well as development in my career.

(Source: Ryff's model, 2017)
2.2 Explain how you promote a culture among the workforce of considering all aspects of individuals’ well-
being in day to day practice
Agenda is must while implementing well-being strategy at workplace. If it is followed by the Senior Support Worker
Illustration 3: Ryff's model of psychology

in an effective manner then they can easily improve their working performance. Along with this, it assists to reduce
absenteeism, labour turnover and many others. Things which are includes into agenda helps to cater motivation and
innovation, as a result company can improve their market share and in addition goodwill (Management of
healthcare, 2017).
Some of agenda items which is examined by me, mentioned as below:
 Engage higher authority in well-being and performance agenda: Top level authority can easily affect the
behaviour of their subordinates as they set strategies for firm. Hence, culture of each and every sort of
association is highly identified through personality as well as characteristics of their higher employers (Dolan
and Holt, 2013). Undertake an analysis of current level of well-being and performance: Survey can be conducted by labours to
set a particular benchmark, so that I can easily measure initiative which is related to well being. If
assessment is done on yearly basis, then it will provide growth as well as development and least useful thing
can be eliminate as it caters huge affect on revenues of company. Build a culture for well-being and performance: Organisational culture can affect the behaviour of individuals
who are working in premises. While developing culture which is connected with well-being as well as
performance, it always promotes trust and in addition psychological agreement. Many agreements are based
on the behaviour of managers.
 Develop ethics and behaviour that produce well-being and performance: It is necessary to create ethics at
workplace as it assists to maintain trust as well as commitment. It may consist of attentiveness, intellectual
flexibility and reliability (Enthoven, 2014). In company, every staff member has to follow ethics while they are

performing task and resolve any disputes.
2.3 Explain how you review the extent to which systems and processes promote individual well-being
These days of personalized, individual focused administration arrangement, successfully advancing and along with
this keeping up prosperity and decision for individuals who utilize administrations, presents many-set out difficulties
toward specialist co-ops, particularly cutting edge staff. From their waking minutes to sleep time and also for the
duration of the night, suppliers of grown-up social care, particularly bleeding edge staff, have a social and legitimate
duty to guarantee that the necessities of people who utilize administrations are by and large persistently met.
If people face various problems in their working then they can learn many things as well. It is important for the
service supplier that they have to evaluate and monitor their services so that they can improve their quality life
(Ewing, Grande and National Association for Hospice at Home, 2013). It is a decision of individuals that they want to
promote as well as keep up the utilization of services. Along with this, they want to show many challenges for their
employer especially for front line care labours.
As a Senior, I am alert that I have many duties and responsibilities which are related to social as well as legal that I
have to fulfil and assure that clients who are using services, there needs are satisfied adequately. I always cater
options to customers so that they can opt an option as per their choices. Being a Senior, I have to satisfy the needs
and wants of buyers as it will assist me to promote their well-being. Along with this, I can make some strategies to
know the demands of purchasers such as I can conduct a research. As a result, it provides maximum satisfaction to
clients and in addition, promotes a healthy life (Fortney and et. al., 2013).
Learning Outcome 3- Be able to lead practice that promotes individuals’ health
3.1 Explain how you demonstrate the effective use of resources to promote good health and healthy
choices in all aspects of the provision
Better health includes both mental as well as physical health. Along with this, attaining better well-being is entirely

like a shared obligation which needs collaboration, positive exercise, etc. amongst service giver, clients as well as
professionals who are included in supplying health care. Being the Senior Support Worker, I have to cater precise
and reliable data to clients which is related to better welfare and along with this lifestyle affects on health.
Whenever, clients get ill then they always want better advice and treatment from professional. They can give many
options to them and people can opt best on as per their choice and needs. Treatment which is given to customers
must be effective and efficient (Glasby and Dickinson, 2014).
Being a Senior, I have to give services and suggestions to people as per their budget. I can also do work with some
other voluntary firm to cater more help to people. With the help of family persons (but their consent is must) and
other services, I can easily attain right outcomes for clients.
3.2 Explain how you use appropriate methods to meet the health needs of individuals
Range
This may include:
3.2 Appropriate methods –
 Agreed therapeutic/development activities
 Regular health checks
 Administering prescribed medication/treatment
 Promoting/supporting healthy lifestyle choices
Being the Senior, it is essential for me to use the best methods so that I can satisfy needs of a person which is
related with health. For this purpose, I can utilize some adequate methodologies which are mentioned as beneath:
 Development activities: I can run some programs for clients which will assist them in their development and
advancement. With assistance of this, they can also take advices which are associated with their health and
social care. As a result, they will find out some alternatives for their problems (Glasby, 2017).
 Regular health checks: It is important for people to get regular health check-up as it will assist them to

maintain their health.
 Administering prescribed treatment: It is necessary that every individual gets medication as per their
problem. I have to be ensure that no person is getting wrong treatment, because it may occur any harm.
 Promoting healthy lifestyle choices: Working out in the community , it is necessary for me to promote
various options for people which will support them in their health.
There are some additional methods which can also be utilized by me as mentioned below:
Illustration 4: Regualr health check ups

 It is essential for me to get assured about that each and every customer is getting appropriate medication,
care, effective support, etc. which is related to their health.
 Clients who are utilizing administration wants secure as well as adequate care and support from the
employer.
 It is essential for me to keep up heath and along with this promote well being as per needs and wants of
customers and it may comprises physical, social, mental activities and so on (Grol and et. al., 2013).
 I always encourage people for regular check-ups so that if any disease would bother them, then it can be
determined as early as possible. As a result, right medication can be provided to them.
All this needs to be maintain at workplace in an effective way.
3.3 Explain how you implement practice and protocols for involving appropriate professional health care
expertise for individuals
Each and every customers/clients is eligible to get effective practice standards as well as care and better standards
always require a professional, an effective relationship with consumers and union and so on. There are some good
quality which is associated with care, are mentioned as beneath:
 It needs proper support of practitioner who are accountable to fulfil the needs and wants of customers.
 Being a professional, I can provide training to the staff members so that they can know about limits of their
work (Herrett and et. al., 2015).
 If I did an effective practice then, I can aware about my roles and obligations and it can also be related with
customers. As it will help me to maintain an adequate relationship with them.

 It is essential for me to keep all essential records which are related to work as it will assist in decision making
and resolve disputes which can arise in the future. It is because; records are like an evidence.
 I have to monitor as well as evaluate work of my staff members. It will aid them to maintain good practice.
Along with this, I can get feedback or response from my colleagues and give them incentives as per their
work performance.
 It is essential for me to keep updated from any sort of modification which is made by government or any
regulatory body.
 I have to perform all tasks in an ethical manner and especially while I am working with young people so that I
can make them understand about ethics as it is essential in professional as well as in personal life (Hibbard
and Greene, 2013).
 Being a professional, I have to make clients aware about health and social care practices as it will assist
them in their lifestyle.
These all needs to be done by me so that health care practices will implement at premises effectually.
3.4 Explain how you develop a plan to ensure the workforce has the necessary training to recognise
individual health care needs
As I do not have any particular document which describes need of training so that people can accomplish wants of
clients. Thus, for this purpose, I formulated a contract named “Internal training”. It is written in a simple format and
concentrate on some essential questions such as:
 Needs and wants of persons

 Which sort of training is required by staff members, so that they can meet objectives in an effective manner.
 Employees who get trained are much sufficient to do task (Kaakinen and et. al., 2014).
I noticed that staff need some basic training so that they can support the needs of clients. Therefore, for this
reason; I utilized a number based approach. I give grades to all workers as per their working and thus, I can easily
know about that how much training they need. As per the level 1, labours who are included in this are not efficient
and require training but rather than this, employees who are at level 3 are much competent to comply requests of
people. Agreement which I have developed can be altered as per the needs and requirements as if there is any
changes in prerequisites of clients then I have to cater training to staff members.
It is necessary for me to determine the problem in a proper manner.
If any professional advice caters to people for their support, then it must be noted in document which is created by
me. Along with this, it is significant for me to evaluate the performance of staff so that I will know that whether they
are doing their work in a right way or not.
It is necessary that entire care must be assessed on regular basis by administrative division or a professional
trainer. Thus, they can fulfil the needs of individuals as per their demands (Knott and Scragg, 2016).
Learning Outcome 4- Be able to lead inclusive provision that gives individuals’ choice and control over the
outcomes they want to achieve
4.1 Explain the necessary steps in order for individuals to have choice and control over decisions
There are different steps which helps individuals in making correct choice as well as decisions which includes:
Informed choice: it refers to the person who use different information as well as support so that they can make
better choices by understanding the different situations. They have to do research and identify the choices from the
local authority and also fulfil the responsibility and have to fulfil the good quality of life.

Duty of care: It includes the different reasonable care so that they can avoid acts along with the omissions which
having a different reason. They are having a appropriate responsibility to make the decisions as well as informed
choice and have to make steps so that I am become successful in minimising the risks and according to that I can
deliver better care to the patients.
Statutory Duty: It is a common law which is related to the duty of care as it helps in assessing the needs of people
which helps in deciding the services. They have to take high risk so that I can meet the needs (Korda and Itani,
2013).
Health and safety issues: It is a case which is associated with the service culture so that they can put safety by
using all costs along with the people rights and on the basis of that they have to make the correct decisions and the
ways in which I am working.
As I am working in the organisation as a Senior Support Worker then I have to use appropriate process of analysing
or assessing risk so that it should be properly documented. Service led approach which is related to management of
risk as it is necessary for making the correct decisions by taking risk. They have to use appropriate policy which
assist in designing the changes so that they can provide proper support (Larkin, Felitti and Anda, 2014).
4.2 Explain how you manage resources so that individuals can achieve positive outcomes
If I want to attain positive results, then it is essential for me to manage assets in effective manner so that I can
achieve desired targets. There are various facets which can be taken into under consideration in connection to
outcomes, are described as beneath:
Performance management: It is necessary for me to set standards which is associated with performance and
along with this cater feedback to staff members, as it will assist to know that they are attaining desired goals and in
addition managing their performance or not (Yip and Hsiao, 2014). If I want to start procedure, it is essential for me
to collaborate with workers as it will aid them in their improvement. I can create a plan which will guide staff
members and help in their professional success. Along with this, it is must for me to discuss strategies with labours

and provide them training to keep up their work execution. Finally, I can give them as per their performance and it
will assists them to know their self development.
If I am setting standards for performance then it is necessary for me to discuss about it with staff members. At last, I
have to measure actual performance with setted standard, as by knowing gap amongst them I can use some
strategies to accomplish it. As a result, organisation can attain their goals and objectives within a period of time and
along with this enhance their revenues and reputation at marketplace (Lewis, 2015).
Effective performance standards:
 It is essential for me to communicate about objectives to staff members, thus they can help to attain it in an
effective and efficient way.
 Make workers understand in the difference amongst acceptable things as well as non acceptable things.
 As a Senior Support Worker, I have to enhance occupation satisfaction, therefore, they can do their work in
an adequate way.
 I have to inform new labours about my expectations which is related to job execution.
 It is must for me to motivate workers and build healthy relationship with them.
4.3 Explain how you monitor and evaluate progress towards the achievement of outcomes
It is essential for me to monitor work performance of staff members as well as my own, as it will assist to examine
progress of project. Along with this, it is must for me to keep regular check on work of labours, thus if they have any
problem then I can solve it timely, as a result work will be complete provided time span. Monitoring is a part of
evaluation procedure, therefore it must be involve in planning phase of project (Lönnroth, Roglic and Harries, 2014).
Before begin observation some points must have to taken under consideration, which are mentioned as beneath:
Why you want to monitor: It is necessary for me to keep records of performance of staff members, as it will aid me

to know their progress. Along with this, with assistance of monitoring I can also motivate people and get help from
banks or other institutions for finance. It is a broad sector as it cater growth and advancement (World Health
Organization, 2014).
What you will monitor: There are some objectives which are associated with observation, are described as below:
 What kind of data is required for judgement procedure ?
 What will assist me to know that my project is going on the right way ?
 What time is decided for observation of performance of workers ? For example: it may be in days, weeks or
monthly basis.
 Is there is any necessity for outsourcing ?
Key features of effective monitoring: It consists:
 As a Senior Support Worker, I have to keep adequate records of work execution of labours.
 Monitoring must be done on regular or constant basis.
 Effective tools and techniques must be utilized by me.
Finally, when entire data and information is collected and examined, then being a Senior Support Worker, I have to
analyse that desired goals and targets are achieved or not (Marshall and Raynor, 2014).
4.4 Explain how you develop a plan to ensure the workforce has the necessary training to support
individuals to achieve outcomes
It is must for me to create an appropriate plan, as it will aid me to assure that employees are well trained, thus I can
utilize outcome based practice. Along with this, this method assist to to comprehend wants of person who are using
administrations.
Developing strategy: Initially, I have to create a group, whose work is to formulate plan and along with this
examine procedure and their results for clients as well as workers. This method will help me to know that is there

any need of training and along with this if there is any problems which is associated with work or retention and so
on. Each and every employees have their own duties and obligation which they have to fulfil. It is also necessary to
develop plans as if needs and wants of customers will change. If company is continuously fulfil demands of their
clients as per their taste and preferences then it will assist labours to improve their learning skills and knowledge
(Millar and Hall, 2013). Trained staff members always do their work in best way, thus it will help them to keep up
their working standards. Hence they can easily take benefits from their competitors at marketplace.
The strategy: It works as a co – ordinated methodology, so that I can examine training and advancement and
assure that all workers are taking part in each and every activity of enterprise. As per this, I can set that required
actions have to be condemned in upcoming years. Primarily, training must be catered to those staff members who
are working at front-line as it can affect huge community (Valentine, Nembhard and Edmondson, 2015).
Valuing people: As per this approach, I will assist people to improve their living standard and lives. It consists some
principles, such as:
 Legal and civil privileges
 Choice
 Independence
 Inclusion
Each and every principle has their own objectives.
4.5 Explain how you implement systems and processes for recording the identification, progress and
achievement of outcomes
It is important to include and implement such system and process which records each and every aspect
properly and effectively. Thus, by including each and every outcome and progress in report properly
appropriate future decision lead to be carried down at HSC or any other place where issue arise. Thus, a
major benefit of result recording stated as below which need to understand by me in an appropriate and

suitable frame:
Recording results: Interrelationship amongst engagement as well as improvement
Maintaining records is an important work which is associated with human administrations (Munn-Giddings and
Winter, 2013). It assists to concentrate on work of labours and along with this I always support people who are using
services which is rendered by company. When I embrace methodology which is related to outcome focus, each and
every professional should be energized to keep up records as a logical technique. Along with this, they can easily
determine their aim of engagement. Thus, entire things have to be documented as it will support practitioners. In
addition, it cater support to other employees if any old workers leave their job. As a result, being a Senior Support
Worker, I can easily monitor their work in an effective way. If appropriate recording is done, then it will aid me
planning process and in addition examination and observation progress at each level.
If there is any gap between desired objectives and achieved then it can be also measured with assistance of
adequate recording. By filling this gap firm can take benefits from their competitors at marketplace (Murdoch and
Detsky, 2013). I have to include a list of each and every objective for making a valid and appropriate comparison.
This list can be prepared through computer listed factor in a system hard drive whenever objective get frame and
work get completed.
Learning Outcomes 5- Be able to manage effective working partnerships with carers, families and
significant others to achieve positive outcomes
5.1 Explain how you analyse the importance of effective working relationships with carers, families and
significant others for the achievement of positive outcomes
In lives of various customers their carers assumes a prominent role. They are those individuals who know about
clients and along with this render an appropriate data which will aid company (Turner and Clegg, 2014). Carers give
assistance as per wants of people, so that they can attain an effective results. There are several roles which are

associated with carers and along with this there are certain advantages of working with them, are mentioned as
beneath:
Improve outcomes for service users: If I know about the taste and preferences of buyers, then I can accomplish
their needs and wants in an appropriate period of time, as a result it will assist to enhance results of customers.
Along with company can easily increase their profits and reputation at marketplace. Demands of purchasers will
change as per time, thus being a manger, it is must for me to determine it and fulfil it in appropriate manner.
Access to useful carer knowledge: Sharing of information can work in some manners like carers need some data
from me and along with this teams which are related with clinical, can also learn many things from knowledge and
experience of their friends and in addition families (Murtagh and et, al., 2014). If I am taking any data from carers
then it does not mean like I am breaching any rules and regulations.
It does not matter that what is the status of family or friend, they will help people to comprehend the customers.
From last some years, they are providing advice which is related with health and care (Taylor and et. al., 2013). It is
my responsibility to take care about each and every consent properly. Through these aspects outcomes for services
users get improve as well as knowledge to deal with such situation get increases with effective and appropriate
involvement of each and every concern person.
5.2 Explain how you implement systems, procedures and practices that engage carers, families and
significant others
There is a need to implement suitable system, procedure and practices which support in engage families, carers
and significant others to perform duty effectively. In such aspect, significant others, families and carers involved in

an appropriate frame in order to deliver services just because they better know about the cause in order to deliver
proper and effective services. They can use their skills and potential in order to deliver services so that chances of
better and suitable gain get promoted. This lead to take place at health and social care so that chances of cure get
maximise at the time of situation. There are various elements which can affect methodologies to engaging with
carers, are stated as below:
 Carers have their self wants and needs, thus it is must for me to taken care of it in an effective way. So that
services lead to deliver in an appropriate and suitable frame for better outcome
 They are like a most caring individuals who are very demanding. They properly do care of an ill person with a
single and clear objective to recover and overcome their health related issues and problems.
 Carers do not have wide social network, so that it can influence them to satisfy their own wants and along
with this they are not much be make proper connection with their friends also (Nelson and et. al., 2015).
 If they died, then it can be like bad thing happen in life of that individual whom care is doing by that carer.
All these aspects need to evaluate by me properly and implement effective system, procedure and guideline so that
each and every concern lead to take place in a suitable and appropriate frame. These factors support individual and
enhance potential to engage families, carers and significant others into working and maintain relationship.
5.3 Explain how you use appropriate approaches to address conflicts and dilemmas that may arise
between individuals, staff and carers, families and significant others
Range
This may include -
5.3 Appropriate approaches to address conflicts and dilemmas:
 One to one discussion
 Group discussion
 Using contracts

 Providing information to inform choices
 Mentoring for conflict resolution
There are various issues and conflicts arise in an organisation just because vast number of people are
working together. It is a major reason behind issue and conflict arise between various individual and staff person. As
a senior support worker I need to determine and evaluate best approach in order to deal with such situation in an
appropriate and effective frame at workplace (Pincus and et. al., 2013). it is important to use such approach properly
so that issues between various individual get minimise as well as effective work get promoted at the time of
situation. I will use appropriate techniques top address conflicts, issues that arise between individual, staff and
carers, families stated as follow: One to one discussion: I have to manage a one to one discussion between such personnel in which issue
takes place with identification of reason as well. A one to one discussion facilitate effective management of
conflict at workplace with suitable identification of cause. It is a first and initial method through which such
conflict or issues get address properly and in an appropriate and suitable frame.
 Group Discussion: Another approach which utilise by me is group discussion where a team come together to
resolve all their problems with each other. Such issues and problems impacted performance and create
barriers in order to deliver suitable services. Hence, to deliver quality based services, these conflicts
resolution is essential with appropriate group discussion between various individuals in a room.
These are several approaches which can be use by me in order to gain suitable results by resolving all major issues
and conflicts between various individual. This enables me to provide best quality services as well as number of
problems get minimise in a suitable frame as well. These two techniques are beneficial for me to gain better

resolution.
5.4 Explain how legislation and regulation influence working relationships with carers, families and
significant others
In the year 1991, needs and wants of a carer is highly ignored by people in United Kingdom and provided them with
a regular and substantial amount in exchange of their service and they did not pay attention on their needs and
desires and they asked for their re assessment for examination of their skills and abilities, so that there is an act
which was setup by regulatory body, named The Carers (Services and Recognition) Act, 1995. In this legislation,
there is a description of various roles and responsibilities which are assumed by carers. Along with this, there
significance are likewise mentioned under this act in an individual life.
In my company, I have to comply with all rules and regulations and along with this make each and every worker
understand about it. In my firm, every employee is cleared about their duties and obligations. As a result, I can
easily guide them and in addition manage entire work. Some local, national, international requirements also need to
be fulfilled, which comprises:
 It is essential to attain positive results for individuals.
 With assistance of laws we can secure interest of carers (Riekert, Ockene and Pbert, 2013).
 It aids to protect data and along with this recording will be done in an effective way.
All my clients expect better services from me and for this some necessary standards are as follows:
 They can expect my involvement and share with me that what is occurring at each and every phase.
 It is must for me to accomplish their requirement as per their needs, thus I can support them in an effective
manner.

 Clients will expect secure treatment from my side.
Above rule is stated that there is a set regulations that is to be followed by carers and their employers and it is
beneficial for both of them.
5.5 Explain how you implement safe and confidential recording systems and processes to provide effective
information sharing and recording
Records as well as reports cater evidence which is associated with health and safety process and along with this
any problems. It is essential that, it must be factual, clear, concise and so on. If any kind of opinion is provided then I
have to clear people about it, that it is a thought rather than fact (Smith, 2015). Being a Senior Support Worker, I
have a major duty to be assure about that all data which is recorded is accurate as well as secure. I have to
maintain and implement safe and secure recording system of information sharing process so that appropriate
sharing of data become possible at the time of requirement which consider as essential element.
Entire records must be kept into locker as a protection purpose. Files or documents which are shared with mail must
have password security which support in stop misuse of any kind of information. Thus, if any individual want to
access that file have to enter password, it leads to high safety. Along with this, it is must for me as a Senior Support
Worker that I have to fit data protection act into my organisation. As per this,
 Data which is of personal nature must be fair as well as lawful.
 If individual information is acquired then aim has to be particular.
 Data and information must be adequate and in addition relevant (Stanhope and Lancaster, 2015).
 Entire data has to be updated.
 Information which is in processed must be according with privilege of data as per this act.
Data remain confidential in nature with assistance of making each and every concern confidential and do not share

it without any senior concern authority permission. Hence, I have to create an environment and implement safe and
secure recording system for managing confidentiality and fulfil legislations.
CONCLUSION
As per above mentioned report it has been concluded that in an organisation which is related with health and care
has to manage their work in an affective manner. Being a Senior going onto manangement, I have to provide best
advice to people as per their need. If I use outcome based approach in my firm then I can easily satisfy people. In
this assignment there is a description about review of outcome based practice. There are various methodologies
which can be used by me, such as outcomes management, outcomes into practice and so on. Along with this, it is
necessary to analyse its effect. Culture and beliefs of an individual can affect working of people either directly or
indirectly. Along with this, it can also influence decision making procedure. I can use several methods so that I can
meet health needs of persons, like regular health check, development activities and so forth. In this report, there is
description about some required steps which is related with individuals that they have choice as well as control over
decisions. It is must to manage all resources, thus I can attain positive results. I can create some strategies which
will assist people in their training and development program. Carers are like an important persons which care
persons in an effective manner.
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I confirm that the evidence above is my own work and was carried out under the conditions and context
specified in the standards.
Learner Signature: Raza Ali Date: 24th August 2017

The information within this Learner statement is a true reflection of the learner’s role, responsibilities and
competence.
NVQ Assessor Signature: …………………… Date: ……