Report on Development of Practice in Health and Social Care
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Added on 2020-06-06
Report on Development of Practice in Health and Social Care
Added on 2020-06-06
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Level 5 Diploma in Leadership for Health and Social CareUnit Title: 521 Facilitate and development of effective group practice in health and social care or children and young people’s settingLearner statementAssessorUse Only-AssessmentCriteria MetLearner to provide narrative under each statement of how they meet the criteria.You must provide answers to each question that allow your assessor to properly assess what work duties you are doing or what role you have within your work. It expected that you will need approximately 300 words per question. The more detail you provide the less likely your account will be sent back for more clarification. You must answer each question in your own words and written in the first person meaning “I do this”. A tip is always to keep in mind the “who, why, how, where and when” in each answer.INTRODUCTIONGroup practices related to medical services sector are those in which a team of physicians works on a case for patient’s care. It is essential for the organisations working in health and medical sector to be more effective in group practices which can help them to deliver better services to pateints (Tseng and Kuo, 2014). This report is based on NHS which is a regulatory body on health and social care organisations operating in the UK. This report will discuss about the effect of theories and models on group practices along with formation of an effective group for a particular work. This report will provide a brief explanation on the facilitating groups in NHS to deliver better services to their targeted customers. It is essential for NHS to provide appropriate training sessions by effective learning style that will be explained here. Also, monitoring and review is an essential part in these firms which will be described in this report.
Learning Outcome 1- Understand how groups develop and function in health and social care or children and young people’s work settings1.1Explain how you analyse the impact of theories and models on group work practiceIt is essential in NHS to deliver better practices to their targeted audience. So, it is essential for team working on patient care to be more effective in group development which can be helpful for them to deliver satisfaction to patient by their services (Stewart, 2014). Different types of people are essential in a group development which can help to deliver better practices to patients. According to Tuckman theory, a group formation has four stages which creates a huge impact on their working practices. These are stated as below:Forming: This is the first stage of a team in which all people are new in the team, especially in the medical assistance in the NHS (Difficult Group Behaviours, 2017). As I am working as a Senior Community Support Worker in the NHS so I have enough knowledge about this theory which helped me a lot to suggest our seniors to provide aproper care to patient. This is my duty to analyse needs of patients and communicate about this to our seniors by which they can make a better team which can help to them to make a pro-per customer’s assistance. So in this stage, people formally behave to each other and give their opinions about the case.Storming: This is another process in which mutual concerns creates conflicts in between team members so it is essential for the higher management to make a proper analysis of the team members and they have to make a proper solutions for this (Valentine, Nembhard and Edmondson, 2015). To decrease personal conflicts I have to advise my seniors to take medical specialist which are having a same point of view on case.In order to avoid personal conflict, I have referred my senior to take the advise of medical specialists.Norming: This is a time in which team members are start to work on the process by resolving all of their conflicts and issue on the case. According to this theory, higher management has to provide all equipment which can help to them to work on their case and utilize this time. Performing: this is a situation in which team members are working in a full flow on t6he case, there all mutual
concerns are resolved and they are having their proper focus on the case. 1.2Explain how to form and maintain a cohesive and effective groupAn effective group can only be formed if all its members agree to work on same goals in order and keep faith in theirmanager or leader. They need to make a set of rule before starting any work so at the time of any problematic situation like conflicts among two people, they can refer to their rules and find an appropriate solution of the problem. Every member of group must have complete knowledge the task that he/she is going to perform, their ideas should be taken in account before making any decision (Armstrong and Taylor, 2014). Sometime they do not speak out their feelings but senior worker should try to understand their unspoken words and mood. Members should be selected from different division so group can have every kind of employee which is necessary for accomplishing a complete task effectively. Strength of every individual must be utilised by making them accountablefor the work which they are doing. A team face various kind of problems when they try to achieve their targets, if they do not solve their internal issues at the point of their generation than they cannot make a cohesive group. Meeting of employees has to be organised on continuous basis so members can discuss different matter and make their future plans accordingly. Senior worker should inspire his/her subordinates in regular interval of time in order to maintain high level of motivation andalso provide guidance to them, which is essential need of an effective & efficient group. Senior worker should inspire his/her subordinates in regular interval of time in order to maintain high level of motivation which is essential need of an effective group. Feedbacks from teammates should be encouraged so they can feel their importance and deliver their best when team need them. Conflicts are part of every unit, this problem must be resolved smoothly so the damage can be minimised and both sides keep good relation even after a bad experience. Successof group should be celebrated because it will help in keeping moral of members at a high level. 1.3 Explain how different facilitation styles may influence each of the followingGroup dynamicsLifecycle of the group
Group outcomesDevelopment of roles within the groupAs NHS is having a proper focus on to provide a proper customers satisfaction so it is essential for the organisation to use appropriate facilitation styles;Directive: This is an authoritative type of style in which higher authority can give a direct instruction to the team members in the NHS. It can reduce the group dynamics and skills of the team members (Abbott, 2014). Authoritative way can decrease self-motivation in the team members which can reduce life cycle of group, group outcomes and development of roles. Exploratory: By using in the organisation higher management can motivate their employees, in this higher management can ask queries of team members which can help to them to increase their self-motivation. This will make a positive impact on the group dynamics, life cycle of group, group outcomes and development of roles.Delegating: this is an another way to facilitating people working in the team, by using this method higher management can assign work to each of the team members and provide a role to them to work in the team (Kong, 2014). It is essential to identify group dynamics and skills of the team members which can help to them to allocate work to them. It can increase life cycle of group and outcome from them. Participative: An open communication in between the higher management and team members can help to the management to allocate work better and facilitate in a better way. By this team members can communicate their personal experience with higher authority which can help to them to make a better change in the workings and facilities which they are having a needs during the work. So by this they can improve group dynamics of the employees working in the team. This one can help to them to increase their participation in the team which can improve outcomes.1.3Explain why it is important to be clear about the purpose and desired outcomes for the group
A group is made by lot of members, their thinking and working style is different. It is significant to have a clear goals in order to avoid various types of confusing that can arise in a team. If members will not have complete information about the task which they are going to perform chances of repetition increase. Senior worker can make a continence plan if they know desired outcome, it assist a group in achieving their objectives effectively by doing optimum utilisation of available resources (Northouse, 2017). Time and money are two one of the most important resources that is available to a unit, if they have clear purpose than they can make a planning according so they canuse given resources in appropriate manner. It play significant role in minimising the wastage of funds and time. Most of the organisation set an aim so they can evaluate their performance and find the shortcomings which are present in their work. This process support in find the areas where they need improvement. If members of a team know their major targets than they can synchronise their work in a manner where all of their efforts move in one direction and they achieve their aim in short period of time. Most of the unit get good start when they initiate their programme but if they do not have clear goals than they divert from their path and move in wrong direction which is not good for them. Most of the unit get good start when they initiate their programme but if they do not have clear goals than they divert from their path and move in wrong direction. They lose their focus which is very important for attaining vision as well as mission of an organisation (Eppich and Cheng, 2015). Communication is significant part of a team, it is not possible without having a clear purpose because members will not have information about the scalar chain and their position. 1.4Explain how you analyse the importance of participant engagement in achieving group outcomesIt is essential for the organisation to get an expected outcome from each of their teams which can help to them to bemore customer effective. It is essential for the organisation to increase participant engagement in the tasks which can help to them to make a better change in the organisation and deliver to better care to patients according to theirexpectations. As I am working as a Senior Community Support Worker so it is essential to analyse needs of the groups which can help to them to work better and deliver a better outcome as per their expectations (Kolb, 2014). Participant engagement is must to achieve group outcomes because it can increase personal interest in the work which motivates motivates & encourage the participants to work better which can help to the organisation to deliver a better work or outcome within a time-frame. Some of the points are here by which I have analyse the importance
of the employee engagement to achieve desired outcomes;Past experience: As I am working as a Senior Community Support worker, I have analysed that many times, organisation gets failed to deliver better services to the clients. It is important for us to deliver a service or care to clients which can provide a proper heal on their identified diseases. Feedbacks: NHS is having a policy of feedbacks from clients on delivered services and by this method I have analysed that most of the customers are having some little issue in their medical care which shows that teams working in the NHS are not working appropriately. Participant's involvements is must for the organisational outcomes (Deliens, Clarys and De Bourdeaudhuij, 2014). By this method, I have analysed that higher management has to make some changes to increase the involvements of employees working in a team. Learning Outcome 2- Be able to create a climate that facilitates effective groups in health and social care or children and young people’s work settings2.1 Explain how you evaluate methods that may be utilised in facilitating groupsGroup facilitation can be defined as a procedure in which one individual get accepted by other members of group. That person should be neutral and does not have any king of substantial decision making authority (Northouse, 2015). In group facilitation, one person discover and resolve all team problems, then make effective decisions so that effectiveness of team can be increased. So it can be said that, main responsibility of facilitator is enhance the efficiency of group by improving or developing its design and procedures. There are various methods through whichI can enhance facilitation of my group. These are following as under: Create right environment: Being a senior community support worker, it is responsibility of mine to provide good working environment to my team members so that they can accomplish team goals and objectives in en effective manner. It also can decrease chances of industrial conflict and disputes. This is that best technique through which I can facilitate my group. Good and positive working environment motivates the participants to work hard and even retain them for longer period with the organisation.Right environment gives clear and specific direction to personnel
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