Managing Quality in Healthcare Services: Cancer Treatment and Eye Care Service

TASK 3B
MANAGING QUALITY

Introduction
The two services selected for the case are cancer
treatment and eye care service. Further, in order to know
the overall response of the patients towards quality level
of the service two separate questionnaires have been
designed through which SERVQUAL five dimensions
have been covered.

QUESTIONNAIRE ON CANCER TREATMENT
Name
Age
20-25 years
25-30 years
30-35 years
35 and above years
Gender
Male
Female

Contd.
 Does proper equipments are present with healthcare company for providing
cancer treatment?
 Yes
 No
 Cancer services are delivered to you are accurate and reliable too?
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
 Does proper support is provided by healthcare staff during cancer treatment?
 Yes
 No