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Service Quality and Customer Satisfaction in Copenhagen : Study on Netto and Fakta

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Added on  2020-06-03

Service Quality and Customer Satisfaction in Copenhagen : Study on Netto and Fakta

   Added on 2020-06-03

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QUESTIONNAIRE
Service Quality and Customer Satisfaction in Copenhagen : Study on Netto and Fakta_1
Topic: Service Quality and Customer Satisfaction in retail sector in Copenhagen: A comparativestudy on Netto and Fakta.”1. GenderMaleFemale2. Age16 - 20 years21 - 25 years26 - 30 years31 - 35 yearsAbove 35 years3. Income Below £1500 per month£1501-2500 per month£2501- 3000 per monthAbove £3000 per month4. How often you visit to the retail store Once in a weekOnce in a monthOnce in 3 monthsEvery six months or above5. According to which retail brand is more convenient service provider Netto Fakta6. Did you accessed the services of both the brands in pastYesNo8. Are you using retail services for the first time for anyone of these brand
Service Quality and Customer Satisfaction in Copenhagen : Study on Netto and Fakta_2
YesNo9. If you have said yes in question 8 then kindly specify the name of brand you are usingservices for the first time?...................................................................................................10. According to you, which brand offers superior service quality Netto Fakta11. Are you agree that products and services offered by Netto and Fakta is appropriate as perstandards?..................................................................................................12. What is the best thing that influence your purchase decision at time of purchasing of retailproducts and servicesBest QualityBest PriceBest Quality and Best PricePackaging of the productsDiversify product range13. Which brand is more concerned in respect to best pricing for the customers?Netto Fakta14. Do you think packaging of products offered by Netto is standardised as per industrialvalues?YesNo15. Is Fakta is considering effective diversity of product range to satisfy customers?Strongly agreeAgreeNeutralDisagreeStrongly Disagree
Service Quality and Customer Satisfaction in Copenhagen : Study on Netto and Fakta_3

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