5910 hrm

Human resource management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Role and purpose of human resource management...............................................................1
1.2 Human resource plan based on analysis of supply and demand............................................2
TASK 2............................................................................................................................................4
2.1 Assessing the current state of employment relations for the hotel industry..........................4
2.2 Impact of employment law on the management of human resources in service sector.........5
TASK 3............................................................................................................................................7
3.1 Job description and personal specification for list of staff....................................................7
3.2 Compare different selection processes of different service industries................................10
TASK 4..........................................................................................................................................11
4.1 Assess the contribution of training and development activities..........................................11
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

LIST OF TABLES
Table 1: Job description and personal specifications of service staff..............................................7
Table 2: Job description and personal specifications of receptionist..............................................8
Table 3: Job description and personal specifications of banquette manager...................................9
LIST OF FIGURES
Figure 1: Human resource planning steps.......................................................................................3
Figure 1: Training and development needs...................................................................................12

INTRODUCTION
The main aim of the report is to provide information about human resource management
concepts and its impact on employees of hotel industry. As per the present case scenario, Hilton
hotel was taken which is currently opening 50 rooms at Stratford City to offer quality of unique
services to their customers. In addition, report describes about the current state of employment
relations for the hotel industry and employment law affects the Hilton hotel as selected service
industry. Along with this, present study explores processes of different service industries
businesses and assesses the contribution of training and development activities in improving
services of hotel and entire industry.
TASK 1
1.1 Role and purpose of human resource management
Human resource management is a function of business management which is designed to
manage the human resource’s needs of the organization along with maximizing the performance
level of employees. . Human resource management includes a set of various processes through
which human resources are recruited, trained and maintained to achieve the objectives and goals
of Hilton Hotel Stratford. In United States, Hilton Hotel is a market leader in the service
industry. Human resource management is also concerned with recruitment, selection, training,
development, maintenance and motivation of human resources in Hilton Hotel. In the changing
environment of service industry, human resource management helps to select right person for the
right position at the right time (Torrington and et. al., 2009). Performance of Hilton Hotel
depends on capability and efficiency of human resources who are working there.
This management is mainly concerned with the development of knowledge, skills and
abilities of human resources in order to perform tasks efficiently in Hotel Hilton Stratford. Hilton
Hotel was facing few problems related to management of human resources because it is currently
opening 50 rooms at Stratford. For the solution of this problem, Hilton Hotel appoints a trainee
human resource manager. The human resource manager has to focus on both organization and its
employees. Role and purpose of human resource manager is to hire the staff persons, train them
and develop their performance to achieve the objectives of organization (Simons, 2011). Roles of
human resource manager in Hilton Hotel have been stated below:
 Identification of employees - In this process, HR manager identifies and forecasts the
requirements of personnel or human resources at Hilton Hotel. To meet the requirement
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