Assignment: Human Resource Management for Service Industries

Human Resource
Management for Service
Industries
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Table of Contents
Introduction........................................................................................................................ 3
Task 2............................................................................................................................... 3
3.1............................................................................................................................... 3
3.2............................................................................................................................... 5
Task 3............................................................................................................................... 7
4.1................................................................................................................................... 7
References....................................................................................................................... 12
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Introduction
Human resource management is providing the best human resource to the
organization. It is the process of recruitment, selection and staffing and determination of roles
and benefits of staff with the details of expectations from them to perform. In hospitality
industry such as hotel, HRM is arrangement of personnel which potential to satisfy customer
with communication and service skills.
The Company chosen for this assignment is Hotel Hilton which is popular
multinational Company spread all around the world. This assignment will specifically focus
on the Hilton hotel in Stratford city which is containing 50 rooms right now. This hotel in
Stratford city aims at catering to the needs of business and providing travellers with services
which can offer maximum comfort all over the stay. The assignment aims to discuss the
human resource duties, roles, human resource plan, current employment relations,
employment laws and management process in the hotel industry. The assignment will discuss
the recruitment and selection process and its comparison with other industries. The
importance of training and development will also be discussed in the report with reference to
Hilton hotel.
Task 2
3.1
Every organization has a different kind of jobs which requires different job design
and specification. For this, there is required to perform a job analysis. Job analysis includes
the gathering of information and understanding about the responsibility of job, requirements,
and condition of the job (Niazi, 2011). After collection of information of the job, detailed
descriptions are prepared and get converted into the job description. Job description and
person specification of Hotel Hilton is here described below:-
 Recruitment and Selection- Recruitment is the creation of the pool of employees which
are feasible for Hilton hotel which is done through recognition of factors affecting labor
market, identification of needs of the organization and conducting of job analysis.
Selection is done after the process of recruitment under which the suitable candidate is
finalized from the pool of recruited employees (Bratton and Gold, 2017). Hilton aims at
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attracting, selecting and retaining the high calibre person which has potential and
developing the organization potential also reduction of cost.
 Job analysis- Job analysis is done by the human resource department of Hilton in order
to know about the specifications and job requirements of person need for organization.
The process involves analysing, gathering, synthesizing, and finally reporting of the
information about roles and responsibilities and also the condition under which job is
performed. Due to better recruitment techniques such as posting on online job boards,
pre-employment test, and seeking referral of employee via applicant tracking system are
giving the great opportunity to Company to select the best employees. This is the reason
that Hilton has been known for exceptional workplace cultures.
The staffs of the hotel are responsible for the rewards and achievements
achieved by the hotel. Employees of Hilton are working together
extraordinary and also with professionalism making the hotel a great place
for working. This is also becoming an inspiration for new employees in
building their rewarding career.
Description of the job of directors of HR
 Director of HR of Hilton is responsible for management of operations and head all
other departments in achieving and exceeding the target in relation to the
generation of revenue and satisfaction of the guest (Lengnick-Hall, et. al., 2011).
 Director of Hilton coordinates with the general manager for the handling of major
issues in relation to the budgets, capital goals, service of customer and active
reimbursement.
 Director of Hilton is also responsible for providing assistance in hotel budget and
short term and long term strategic goals. The directors also ensure that the target
is accomplished on time and provide their effective leadership to the team of hotel
management and members. Directors also timely respond to the audit completed
for constant improvement.
 Director also ensures regular planning, direction, and coordination with the aim of
providing services by the operations department and also in accordance with the
expectation of guest. Directors of Hilton are also complying with the standards
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