Case Study on HRM for Service Industry
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Added on 2019-12-03
Case Study on HRM for Service Industry
Added on 2019-12-03
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HRM FOR SERVICEINDUSTRY
TABLE OF CONTENTSINTRODUCTION ..........................................................................................................................1TASK 1 ...........................................................................................................................................11.1 Assessing the role and purpose of HR in hotel Hilton ....................................................11.2 Justifying the HR plan with specific reference to hotel Hilton Stratford ........................2TASK 2 ...........................................................................................................................................32.1 Assessing the current state of employment relationship in hotel industry ......................32.2 Impact of employment law on the management of HR for hotel Hilton..........................4TASK 3 ...........................................................................................................................................53.1 Job description and person specification for the hotel industry job ................................53.2 Comparing the selection process of two different type of service industry businesses. .7TASK 4 ...........................................................................................................................................84.1 Contribution of Training and Development.....................................................................8CONCLUSION .............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTION HR department has a crucial role within firm as it is with the help of this departmentonly; needs and demand of respective employees are met. In addition to this, human resourcemanagement has a great importance in service industry as its whole work relies upon the team oftalented and skilled individuals (Human resource management, 2015). Furthermore, thedepartment also organizes training and development programs on constant basis for itsemployees which help in raising that particular skill among workers in which they are lacking.Along with that, HR department organizes recruitment and selection activity which helps inplacing right employees at the right position. This study is based upon the case study of hotel Hilton which is planning for opening 50rooms in Stratford City. In this context, report will showcase the effect that employment law andemployee relation have on business operating in service industry. In addition to this, the studywill also provide the description regarding recruitment and selection process which is beingfollowed by Hilton hotel. TASK 1 1.1 Assessing the role and purpose of HR in hotel Hilton The human resource department of firm plays a significant role. In this context, from thegiven case, it is assessed that hotel Hilton is planning for expanding its level of operations and inorder to perform the same, it is opening 50 more additional hotels in Stratford City (Bach, 2005).The hotel is planning for delivering different types of services through its hotel. Thus, in order todeliver the best quality of services, hotel Hilton will require the team of talented workers. Inorder to fulfil the specific aim, HR department of cited firm plays an important role. This isbecause; in order to perform the recruitment of skilled employee, hotel Hilton has an effectiverecruitment process (Role of HR, 2015). The recruitment process of cited firm consists of numberof tests which help in assessing the effectiveness of selected candidates in terms of their skills.Here, it is by complying with the given type of activity only, firm places right employees at theright post. Thereby, hotel Hilton meets its objective to deliver the high and best quality ofservices to the corporation in an effective way. Thus, in this way, it gains higher profits andrevenues. 1
In addition to this, another role of HR department is to keep employees highly engagedand motivated with their work. Here, with an aim to perform the same, department organizesdifferent training and development programs for the workers. With an aim to assess the trainingand development needs of its workers, cited firm takes help from number of techniques such asperformance appraisal and bench-marking (Bratton and Gold, 2012). Here, on the basis of giventools, firm gets information about that specific skill in which its employees are lacking. Here, bycarrying out the improvement in assessed skill, hotel Hilton enhances the efficiency of itsworkers which will enable them to maintain the satisfaction level of its guests in an effectualway. With respect to the new hotel, HR department of hotel Hilton Stratford also plays the roleof forecaster. In this regard, it forecasts the type of employees that will be needed in differentsections. Thus, as per the given information, only cited enterprise organizes the trainingprograms for employees. Besides this, HR department has varied purposes and aim. Its majoraim is to maintain the satisfaction of its workers (Claydon and Beardwell, 2007). This is because,success of the service firm like Hilton largely rely upon its employees only. It is due to this fact;the firm will be able to deliver the best services to its guests if its employees feel highlycommitted and motivated towards their work. With an aim to fulfil the given purpose, HRdepartment makes efforts in terms of providing its employees a healthy environment of working.The environment of hotel Hilton is friendly and open. Here, each employee has an opportunity tocommunicate their reason of dissatisfaction to the respective reporting authority. Through thisway, the problem which is being faced by the employees is resolved. Furthermore, anotherpurpose of HR department is to comply with all legal laws and regulations which are associatedwith the employment practices. 1.2 Justifying the HR plan with specific reference to hotel Hilton Stratford Human resource planning is the process which helps in identifying the current and futureneeds of HR (Human resource planning, 2015). It consists of number of steps. Following humanresource plan is prepared with specific reference to hotel Hilton Stratford:Assessing the organizational objective: From the given case study, it is assessed thathotel Hilton is planning for opening 50 more additional hotels in Stratford City in whichit is planning to deliver a variety of services. Here, in each service section, firm willrequire the team of competent and skilled employees. However, with an aim to give2
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