Various strategies for supporting service users with specific communication needs in health and social care

This presentation discusses various strategies for supporting service users with specific communication needs in health and social care. It also explores ways to improve the communication process in a health and social care setting. The importance of using standard ICT software packages to support work in health and social care is also highlighted.

Communication in HSC

1.4 Various strategies that supports service users with specific communication needs in health and social
care
Since Miss Gina is suffering from dementia; therefore she must get prominent
support from the health care entity. She is dissatisfied from her life;
therefore she must get motivational sessions for overcoming all the problems
in life.
She is depressed as well because she lives far away from the family; therefore
she needs to get moral support from the practitioners and nurses. This will
improve her morale and she might get recovered very soon.

Contd..
She wants to visit her children who are there in India; however she does not have enough money to spend on that
trip. Thus, in that case, she should get financial support from the health care entity and other trusts.
Miss Gina is required to give proper response to the practitioners while they come to visit her for treatment as
through that, the issues related to languages can be minimized.

2.4 Ways of improving the communication process in a health and social care setting
Communication process of the health care entity should be improved so that service users can deliver
optimum care to the patients.
The process must be clear and concise so that queries of patients can be identified and requisite services
(care) can be delivered.
As per the present case, Miss G is facing issues related to dementia and depression; therefore she must get
proper attention from the care home so that her problem can be adequately identified by the care
practitioners.

Contd..
In order to improve communication process, it is essential for the health care entity to organize training for
the employees regarding knowledge of different languages.
This is required because Miss Gina can speak in Hindi language and most of the care homes in UK do not
know Hindi language.
In the communication process, the health care entity should directly contact the patients so that at the initial
stage, problems can be diagnosed.

3.1Access and use standard ICT software packages to support work in health and social care
It is essential for the health care entity to emphasize on ICT software packages so that information about the
patients can be recorded in proper manner.
The database needs to be accessed only by the authorized entity in terms of protecting the data from misuse.
Further, computer based systems should be used so that data can be properly recorded.
This will also reduce the issues related to duplication of activities.

References
Gajendran, T. and Brewer, G., 2012 Cultural consciousness and the effective implementation of information
and communication technology. Construction Innovation: Information, Process, Management. 12(2).
pp.179 – 197.
Hartman, R. F., 1963. A behavioristic approach to communication: A selective review of learning theory and a
derivation of postulates. Audiovisual Communication Review. 11(5). pp.155-190.
Hugman, B., 2009. Healthcare communication. London: Pharmaceutical Press.
Kelly, D. and Jones, A., 2013. When care is needed: the role of whistleblowing in promoting best standards
from an individual and organizational perspective. Quality in Ageing and Older Adults, 14(3). pp.180 –
191.
Miller, K., 2011. Organizational Communication: Approaches and Processes: Approaches and Processes.
Cengage Learning.

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