Leisure and Lifestyle Program

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Hospitality
Name of the Student:
Name of University:
Author Note

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Executive Summary
The Serene Residential Care Service is constantly evolving by improving its process of
facilitating care by enhancing appetite of the residents and upgrading their lifestyle.
The main purpose of BlueDawn Nursing Home is to review and effectively develop
excellent quality of food and services. It can be achieved by improving the nutritional diet for the
dementia residents in Serene Nursing Home and abiding by the revised standards of Old-Age
Care Facilities and Audit Tool. The tool has been developed to provide standardized
methodology to review adequacy of the menu, as well as offer clear and concise pan for the
development of nutritional care and appetite for the residents.
The quality of care and individual services for the residents concentrate on improving
activities and facilitate useful advises to the lifestyle coordinator. The services will have a wider
reach as they will be offered in various target markets catering to the needs of the people with
dementia. The other objective of the plan is to create opportunity for great dine-in entertainment
experience which will ascertain loyalty points to the residents.

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Table of Contents
Introduction......................................................................................................................................4
Organization Vision and/or Mission............................................................................................5
Vision.......................................................................................................................................5
Mission....................................................................................................................................5
Values......................................................................................................................................5
Discussion........................................................................................................................................6
The most challenging aspects of the placement..........................................................................9
Conclusion.....................................................................................................................................10
Recommendation...........................................................................................................................11
References......................................................................................................................................15

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Introduction
Serene Residential Care Services is provides care facility to its residents who all happen
to be Dementia Patients. The capacity of accommodation of the organization is 43 as there are
same number of beds available. The establishment is situated in the Lockleys area at Henley
Beach Road which lies opposite to Peaceful Mellor Reserve. The organization is the facilitator of
Aged Care Services has earned itself superior reputation in the Western suburbs of South
Australia. The organization has a highly professional and dedicated team who strive to provide
quality Services. The same was demonstrated in 2013 when Serene Residential Care Services got
the recognition for being the Leading Aged Services Australia (LASA). They also received SA
Inc. Aged Care Excellence Award which makes the company boastful for great track records.
The nursing home has made immense award to push itself towards excellence across all
standards of healthcare and hospitality services for residents. Serene Residential Care Services
provides high quality care to individual residents round the clock. The other services which are
offered to the residents include various range of Clinical Care, Speech Therapy, Dietitian and
Professional Health Plan.
BlueDawn HealthCare is owned by three directors and was founded in 2010. The
organization commenced its services in February 2012. Presently, Serene Residential Care