A Study of Job Satisfaction Among Employees of Steel Industry

This study focuses on job satisfaction among employees in the steel industry, specifically in Sheffield Forgemasters. It explores effective ways to increase job satisfaction and examines its importance and impact on employee performance. The research methodology includes a systematic literature review and a survey. The report structure includes an introduction, literature review, research methodology, data analysis, conclusion, and recommendations.

A study of job satisfaction
among the employees of
steel industry.

Table of Contents
INTRODUCTION CHAPTE...........................................................................................................3
Overview of the research............................................................................................................3
Problem statement ......................................................................................................................3
Research questions .....................................................................................................................4
Scope of the report......................................................................................................................4
Research aim ..............................................................................................................................4
Research objectives ....................................................................................................................4
Preview of the report structure....................................................................................................4
Limitations of the report..............................................................................................................5
LITERATURE REVIEW CHAPTER ............................................................................................6
What are the effective ways for increasing level of job satisfaction among employees of steel
industry?......................................................................................................................................6
What are the importance of satisfied employees of Sheffield Forgemasters in steel industry? 7
What are the impact of job satisfaction over working performance of employees within
Sheffield Forgemasters? .............................................................................................................7
RESEARCH METHODOLOGY ....................................................................................................8
DATA ANALYSIS .......................................................................................................................11
REFERENCES .............................................................................................................................25

Title
“A study of job satisfaction among the employees of steel industry.
INTRODUCTION CHAPTE
Overview of the research
Satisfaction refers to the fulfilment of a needs or wants of person. Job satisfaction
is a type of satisfaction that defined as the level of happiness that feel by employees
with their job. Satisfaction level of employee towards their job is related with the work
environment, compensation and benefits, team members and managers, job impact on
personal life etc. Therefore, job satisfaction is important for employees as well as an
organisation. For employees, this will help them by improving its working performance
that results in higher progress in company. In case of an organisation, job satisfaction of
employees is essential because it will support them in reduction of high employees
turnover and also in accomplishment of competitive advantages (Berglund, Johansson
Sevä and Strandh, 2016). For this project, steel industry is a give case study. This is a
industrial sector that trades and produces in steel. Thus, employee satisfaction is
important within steel industry because this will support them in increment of growth and
success. Sheffield Forgemasters is a chosen organisation that works under steel
industry. It is a heavy engineering organisation located in Sheffield, South Yorkshire,
England. This company was founded in 1805 by the key people of Graham Honeyman
and James Tate, and headquartered in Sheffield, England, United Kingdom. Company
was specialise in production of large bespoke steel castings and forgings, and also
standard ingots, bars and rolls.
Problem statement
Job satisfaction among employees is important part of the business growth and
development. If employees are not satisfied towards their job, it has negative impact
over business performance of company. Due to unsatisfied employees at workplace,
there are different issues that may be face by company including lower productivity,
reduced brand image, high employee turnover etc. All these are biggest issues faced by
company if they have dissatisfied employees in the workplace. Thus, this is a major

problem that negatively impact on business performance and growth of company (Nica,
2016).
Research questions
 What are the effective ways for increasing level of job satisfaction among
employees of steel industry?
 What are the importance of satisfied employees of Sheffield Forgemasters in
steel industry?
 What are the impact of job satisfaction over working performance of employees
within Sheffield Forgemasters?
Scope of the report
This research has wide scope because employee satisfaction is important for an
organisation or an industry. Quantitative research also has biggest scope because it will
support investigator by providing data in form of numbers or facts. This will support
researcher in achievement of research aim and objectives and also in completion of full
report systematically and effectively (Wang and Brower, 2019).
Research aim
To identify the ways for increasing job satisfaction among the employees of an
organisation. A study on Sheffield Forgemasters within steel industry.
Research objectives
 To explore ways for increasing satisfaction level of employees towards their job.
 To determine the importance of satisfied employees within Sheffield
Forgemasters in steel industry.
 To evaluate the impact of job satisfaction on working performance of employees
within Sheffield Forgemasters.
Preview of the report structure
There are different chapters that will be needed by researcher for completing
research project is systematic manner. Structure of the report is based on different
chapters which will be defined as below:
Introduction: This is a first chapter that consists of different activities including
research questions, research aim and objectives, overview of the title, problem

statement etc. These activities helps reader in identification of overview of the report
(Balabanova and et. al., 2016).
Literature review: This is another chapter that is based on secondary data
gathered from secondary sources such as articles, journals, books etc. In this chapter,
different authors have to provide their opinion or views regarding the title.
Research methodology: This section of research is important because it
consists of different methods, tools and approaches. Within an investigation, positivism
philosophy, deductive approach, questionnaire, quantitative research etc. will be applied
by researcher because these support in attainment of research objectives.
Data analysis: In order to analysis information about the present investigation,
frequency distribution analysis as an analytical technique will be followed by
investigation. This technique support investigation in analysation of quantitative data.
Ms-Excel will also use for making graphs according to the research questions (Shaker
Ardakani and et. al., 2016).
Conclusion: This section of the study is important because it includes entire
information or data of each chapter in clear or short way. This chapter helps reader in
determination of achievement of the research aim and objectives.
Recommendations: This part of the study helps in improvement of business
performance through different ways recommended to the specific organisation or
industry.
Limitations of the report
There are number of limitations of the study including in-sufficient time,
inaccurate amount of capital, unethical behaviour from respondents side etc. These are
major limitations but despite of these, there are some ways that will be used by
investigator for eliminating the limitations or problems of the report (Heydarabadi and et.
al., 2016).

LITERATURE REVIEW CHAPTER
Literature review is important process used by investigator for accumulating
secondary data from different sources such as articles, books, magazines, publication
research etc. Main purpose of literature review is finding of research gap in previous
studies (Chung, Jung and Sohn, 2017). Within a current project, main gap of this
research is the ways for increasing job satisfaction among the employees of an
organisation. In previous study, there were data available regrading the ways for
increasing job satisfaction of employees but there were in-sufficient information
regarding the impact of satisfied employees on business as well as their working
performance. In order to overcome this gap, research questions has been followed by
investigator. These are:
What are the effective ways for increasing level of job satisfaction among employees of
steel industry?
All different industries and their prevailing organisations are needed to focus over
job satisfaction for retaining employees longer period of time. This has huge importance
in improving the performance level of employees. This also aid in creating their trust
towards organisational services and management. The higher level of satisfaction
allowing an organisation to hold employees for longer time period and creation of a
team that will always work in their beneficence. There are numerous number of benefits
that attached with the successful performance of this exercise includes higher
productivity level, optimum utilisation of resources, work completion on time, higher
amount of profitability and less amount of errors. There are many ways that will help an
organisation to increase the job satisfaction level of employees. Different organisations
adopt different in accordance to the nature of operations and prevailing conditions.
There are some common and standard ways which are effective to adopt by all different
nature organisations whether small or large or having business operations in any
industry like training and development, performance appraisal, recognition, rewards etc.
The detailed level description of all is provided below that how these all aid in improving
job satisfaction within steel industry;

Training and development: One of the major aspect of employee is their
personal and professional development. It is the duty upon management of each
organisation that arrange training and development programmes on regular basis that
ensures development of their existing level skills, knowledge, competence and overall
personality. This exercise has contribution in development of opportunities for all
employees that grab higher responsibilities within same organisation. This aid in
improving their job satisfaction level that further allowing in their retention for longer
period of time within an organisation. This creates the trust in behaviour of employees
that they are important part of an organisation and management focuses over fulfilling
their future needs. This simultaneously having positive impact over daily performances
where major focus will provided over optimum utilisation along with reduction of errors.
Reward: All the employees within an organisation has belief that they will get
significant amount of rewards from an organisation against to their good performances.
So, providence of rewards by an organisation to their employees for their extra efforts
will help in getting their trust and engagement. The futuristic impact of same will be
ascertained in the form of high level performances and long term retention of employees
at workplace. The satisfaction of doing job for an organisation that fulfils their demand
further aid in improvement of personality, skills and knowledge from where easy to get
desirable results.
Performance appraisal: This is important from the organisational perspective to
perform. This further aid in ascertaining the support of employees as they able to
perform exercises more effectively. This aid in development of their personality where
they tend to be more trustable while performing organisations functions. The futuristic
impact of same will be ascertained as high level retention.
What are the importance of satisfied employees of Sheffield Forgemasters in steel
industry?
What are the impact of job satisfaction over working performance of employees within
Sheffield Forgemasters?

RESEARCH METHODOLOGY
Research methodology is determined as an effective process of gathering and
analysing data from number of sources, approaches, tools and techniques. For this
section, research onion framework is useful that will be followed by researcher for
collecting accurate information regarding the topic (Olaniyan and Hystad, 2016). In this
framework, different layers has been included which are research approach, research
philosophy, research strategy, research choice, time horizon, data collection and data
analysis etc. All these are essential for investigator in attainment of aim and objectives
of the study. There are some useful methods that will be explained as below:
Research philosophy: This is an important for collecting and analysing data in
form or qualitative or quantitative. There are two philosophies which are known as
positivism and interpretivisim. These philosophies are effective but for conducting
present investigation positivism philosophy is more appropriate as it support researcher
to gather and analysis quantitative data without consuming additional time and cost.
Interpretivisim philosophy is not useful for doing primary research as it takes more time
and require data in form of qualitative (Rafeemanesh and et. al., 2017).
Research approach: This refers to the important part of data analysis the that
will be essential for researcher in attainment of research aim and objectives. This part of
methodology divided into two approaches which are called inductive and deductive.
Both are consider effective approaches of analysing information in qualitative and
quantitative manner. Deductive approach is useful in analysing of quantitative
information, whereas inductive approach is apply for analysing qualitative information.
Therefore both approaches of data analysis are essential but for analysing data about
the job satisfaction among the employees of steel industry, deductive approach is more
appropriate and useful. This approach helps investigator in analysing or evaluating of
quantitative data easily and timely. Inductive approach of data analysis is not useful for
carrying out this investigation because it requires data in form of qualitative that takes
more time and resources.
Research strategy: This will be essential and important for investigator in
collection of information about the topic. There are various strategies including survey,
experimental research, action research, case study, systematic literature review and so

on. These are effective strategies in collection of data or information about specific field
of study. In order to conduct present investigation, systematic literature review and
survey are important strategies that will be applied be researcher. Survey is a part of
primary data collection that will use for collecting reliable and valid data in minimum
time. Systematic literature review is another strategy applied by researcher for collecting
secondary information from number of sources such as books, magazines, articles etc.
Therefore, all these are essential for investigator in achievement of research aim and
objectives.
Research choice: Research choice of the study is based on three methods
which are memo method, mixed method and multi-mixed method. All these are effective
choice but for carrying out primary or secondary research memo method is best choice.
This choice will support researcher in collecting and analysing of one type of information
which are related with qualitative or quantitative data. Quantitative method will be used
under memo choice because it provides numerical information in less time period.
Qualitative method is not valuable for executing current investigation because its takes
more time (Bamfo, Dogbe and Mingle, 2018).
Time horizon: Time is important section for conducting primary research. This
section of methodology has two approaches which are cross-sectional and longitudinal.
These approaches are important but for executing present study, cross-sectional
approach of time horizon has been applied. Main purpose for applying cross-sectional
approach as it support in completion of full research project effectively and
systematically.
Data collection and data analysis: These introduces important part of the
research project that helps investigator in collecting as well as analysing of information
about the topic. There are two approaches of data collection which are primary and
secondary source. Questionnaire has been applied by investigator for gathering primary
data about job satisfaction among the employees of steel industry. Systematic literature
review is a source of secondary data collection that was followed by investigator for
collecting secondary data about the given topic. In order to analysis data, frequency
distribution analysis will be followed as it support investigator in evaluating and
interpreting of quantitative information (DINC and PLAKALOVIC, 2016).

Sampling: This introduces to the systematic process of selecting respondents
from total population. There are two important techniques of sampling are called
probability and non-probability. These are determined as essential techniques of sample
selection from total population. In order to select sample size for current investigation,
probability type of sampling is more valuable because it helps in selection of
respondents randomly. Main purpose for using simple random sampling type of
probability sampling as it not requires maximum time and also provide valid outcomes.
Non-probability type of sampling is not useful within an investigation because it takes
maximum time and also not helps in gaining of valid outputs.
Research instruments: Questionnaire will be used for collecting primary and
quantitative information about the job satisfaction among the employees of steel
industry. 100 respondents will be selected for questionnaire. 9 open-ended and 1 close-
ended question will be prepared for collecting information about the job satisfaction to
the employees of Sheffield Forgemasters under steel industry.

REFERENCES
Books and journals
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satisfaction among self-employed and regular employees: does personality
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Nica, E., 2016. Employee voluntary turnover as a negative indicator of organizational
effectiveness. Psychosociological Issues in Human Resource Management.
4(2). pp.220-226.
Wang, T. K. and Brower, R., 2019. Job satisfaction among federal employees: The role
of employee interaction with work environment. Public Personnel Management.
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Balabanova, E. and et. al., 2016. Job satisfaction, blat and intentions to leave among
blue-collar employees in contemporary Russia. Baltic Journal of Management.
Shaker Ardakani, M. and et. al., 2016. Diversity management and human resources
productivity: Mediating effects of perceived organizational attractiveness,
organizational justice and social identity in Isfahan’s steel industry. Iranian
Journal of Management Studies. 9(2). pp.407-432.
Heydarabadi, A. B. and et. al., 2016. Study the status of job stress and work-related
stressors among the employees of a Spinning industry. Journal of Health in the
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Chung, E. K., Jung, Y. and Sohn, Y. W., 2017. A moderated mediation model of job
stress, job satisfaction, and turnover intention for airport security
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Olaniyan, O. S. and Hystad, S. W., 2016. Employees’ psychological capital, job
satisfaction, insecurity, and intentions to quit: The direct and indirect effects of
authentic leadership. Revista de Psicología del Trabajo y de las
Organizaciones. 32(3). pp.163-171.
Rafeemanesh, E. and et. al., 2017. A survey on low back pain risk factors in steel
industry workers in 2015. Asian spine journal. 11(1). p.44.
Bamfo, B. A., Dogbe, C. S. K. and Mingle, H., 2018. Abusive customer behaviour and
frontline employee turnover intentions in the banking industry: The mediating
role of employee satisfaction. Cogent Business & Management. 5(1).
p.1522753.
DINC, M. S. and PLAKALOVIC, V., 2016. Impact of caring climate, job satisfaction, and
affective commitment on employees’ performance in the banking sector of
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