Business Continuity Management and KPIs

This assignment delves into the crucial relationship between Key Performance Indicators (KPIs) and Business Continuity Management (BCM). It examines how KPIs are used to measure and improve organizational resilience in the face of disruptions. The focus is on understanding the importance of selecting relevant KPIs, their application in different BCM contexts, and the impact they have on overall business continuity.

ASSESSMENT TASK 2
PROJECT PLAN
Student name and student number:
Insert name, number.
Campus: Insert campus or distance
Tutor: Insert tutor name
Tutorial number: Insert the tutorial number you are enrolled in.

Notes to the Author
[This document is a template. It has been tailored to suit the assessment. All fields within the template should
be completed as per the project scenario provided.
 Blue italicized text provides an explanation of what should be included for each section. Remove all
blue text prior to submission. Where there are two or more options for you to decide between,
revert the option you are keeping to black and remove the other.

1 PROJECT DESCRIPTION (7 MARKS)
1.1 PROJECT DESCRIPTION AND BACKGROUND (2 MARKS)
The project of Indigenous Cultural Awareness Training Project is deployed for increasing
the proficiency of the culture development method. The students and staffs of Central
Queensland University would require the understanding of the operations and the
development of the culture and heritage of the Aboriginal and Torres Strait Island. The
staff and students would have to understand the language and the culture of the local
Aboriginal and Torres Strait Island. It would allow to them communicate with the locals
and form the improved operational development of the activities.
1.2 JUSTIFICATION
1.2.1 Output / Outcome / Benefit
The project is implied for ensuring that the students and staffs of Central Queensland
University would be able to form the deployment of the improved service development.
The integration of the activities would be helpful for the deployment of the improved
services of the organization and the alignment of the profound system development. The
project would help them to understand the cultural heritage of the Aboriginal and Torres
Strait Island. It would help in forming the plan successfully and execute it cohesively.
Output Outcome Benefits
Signboards and training
programs for students and
staffs of CQU
Understand about the culture
and language of the
Aboriginal and Torres Strait
Island
Usage of the language and
understanding of the culture
was used among 80% of the
people of CQU
2 STAKEHOLDERS (10 MARKS)
The stakeholder analysis is developed for the integration of the improved functional analysis and
the formation of the improved functional development. The analysis of the stakeholder is done for
ensuring that the project would be aligned successfully for the modification of the activities of
employment and development. The stakeholders are of three classes namely Governance,
Managerial, and Operational.
2.1 Stakeholder List
Key Stakeholder List (6 MARKS)
Stakeholder Category
(i.e.
Description of Interest Description of Influence

Sponsor /
Supplier /
User)
1 Board Members,
Students, and
Staffs of Central
Queensland
University
User The governance level of
the stakeholder comprises
of the initial requirement
provider and the end
users of the project.
They would provide the
project manager with their
expected outcomes from
the project and later on
provide the feedback
whether the system
developed is acceptable or
not.
2 Project Manager User The managerial
stakeholders have to
manage the activities of
the project on operational
level.
The managerial function
deployment of the project
activities would allow the
implication of the improved
project management
operations.
3 Contractor Supplier The managerial
stakeholders have to
manage the activities of
the project on operational
level.
The managerial function
deployment of the project
activities would allow the
implication of the improved
project management
operations.
4 IT Engineer Supplier These are the actual
working department of the
project. They form,
develop, and execute all
the activities of the
project.
Moreover the project
implication is aligned
successfully for the
management of the
improved activities.
5 Project team Supplier These are the actual
working department of the
project. They form,
develop, and execute all
the activities of the
project.
Moreover the project
implication is aligned
successfully for the
management of the
improved activities.
6
Trainers User These are the actual
working department of the
project. They form,
develop, and execute all
the activities of the
project.
Moreover the project
implication is aligned
successfully for the
management of the
improved activities.
2.2 Stakeholders Engagement Assessment Matrix (3 marks)
Stakeholders Engagement Assessment Matrix
Stakeholder Unaware Resistant Neutral Supportive Leading
1. Board
Members,
Students, and
Staffs of Central
Queensland
University
C D

2. Project
Manager
C D
3. Contractor C D
4. IT Engineer C D
5. Project team C D
6. Trainers C D

2.2 Obtaining expert judgement (1 mark)
QUESTION: Briefly explain at least two different methods or techniques to obtain this expert
judgement from groups and/or individuals?
Questionnaire: The questionnaire would help in forming the analysis of the improved operations
by forming the supportive and constructive feedbacks to the training program development. The
information processing would allow the users for the making modifications in the training programs
developed.
Survey: The survey forms are formed for securing the ideas from the people and get a clear idea
of the requirements of the users from the training programs. The survey forms and forums would
allow the users for the development of the information system.
3 REQUIREMENTS MANAGEMENT (5 MARKS)
3.1.1 Traditional Owner/s of the land on which CQ University campuses are located (1
mark).
QUESTION: State whether it is appropriate to have a single key stakeholder representing the
Traditional Owners of the land on which Central Queensland Campuses are located. Provide an
explanation for your response.
No, it is not appropriate for having the single key stakeholder representing the Traditional Owners
of the land on which Central Queensland Campuses are located.
3.1.2 Opening statement style (1 mark)
QUESTION: Which of the two opening statement styles ‘Welcome to Country’ or
‘Acknowledgement of Country’ is appropriate for the Project Executive to use and provide a brief
explanation justifying your answer.
The opening statement of ‘Welcome to the Country’ should be used as it is one of the customary
traditions of the Aboriginal and Torres Strait Island place.
3.1.3 Requirements gathering for training package (1 mark)
QUESTION: Is the suggestion of using a previously developed cultural awareness training program
an appropriate method of requirements gathering? Briefly explain your answer.
Yes, the suggestion of using a previously developed cultural awareness training program is an
appropriate method of requirements gathering. It would allow the program developer to take extra
precautions for the possibility of the occurrence of the issues and risks.
3.1.4 Requirements traceability (.5 mark)
QUESTION: What document could be used to track or ‘trace’ requirements throughout the project
life cycle?
Requirement Traceability can be implied by using the Resource/Requirement Management Plan
and following it for the development of the final documents. The project would be completed
successfully for ensuring that the training programs would be developed easily.
3.1.5 Requirements prioritization process (1 mark)
.

QUESTION: What is requirement prioritisation and why would it be important to communicate this
process to stakeholders?
The change controlling and the communication of the views would be carried on for ensuring that
the project is completed successfully. The requirement prioritization is a crucial factor for the
development of the improved project management operation. The project outcome is analysed and
specific conformation of the project outcome is formed. The project of Indigenous Cultural
Awareness Training Project comprises of both technological and operational activities.
3.1.6 MoSCoW Technique (.5 mark)
QUESTION: List the five components of the MoSCoW technique
Must Have: Training Program System and Manuals
Should Have: Information System
Could Have: Cloud Computing System
Won’t Have: Issues in the Engineering Process

4 SCOPE (10 MARKS)
The project scope management is implied for the development of the improved functional
analysis. The scope management can be formed for the deployment of the specific project
activities and formation of the profound system development. The scope management is
helpful for carrying out the management of the operations and development of the specific
project integration management. The scope of the project is to integrate the management of
the project solution. The project scope development and analysis is helpful for forming the
support of the users in forming the effective and improved operational development. The
scope of the project of Indigenous Cultural Awareness Training Project at the Aboriginal and
Torres Strait Island can be divided into two factors namely in scope and out of scope. The
in-scope items of the project are project planning, budget, system development, and
implementation model. The out of scope items of the project are the transportation cost,
communication plan, and change management.
4.2 WORK BREAKDOWN STRUCTURE (3 MARKS)
Indigenous Cultural
Awareness Training
Project
Project Initiating
Project Initialization
Documentation
Analysis of the
requirements
Charter
Documentation
Document's
Submission
Project Feasibility
Analysis
Approval of the
project
Project Planning
Operational
requirements of the
project are analysed
Activities of the
project are aligned
Project Schedule is
made
Schedule feasibility is
analyzed
Risk Management
Plan
Communication Plan
Approval of the plan
Design Development
Platform for the
design is selected
Design oultine is
developed
Design is reviewed
Design is completed
Program Development
Training method is
sorted
Manual is developed
Interface
development
Testing and review
of the system
Application program
is launched
Training Program is
developed
Training Program is
executed
Project Closing
Final documentation
Submission of
documents
Signing of
documents
Project is Closed

4.3 WBS DICTIONARY (6 MARKS)
Project Initiating
WBS ID 1
Description of work Project Initialization Documentation, Analysis of the
requirements, Charter Documentation, Document's
Submission, Project Feasibility Analysis, and Approval of
the project
Cost Estimate $4,480.00
Start and Finish Dates 1/1/18 and 1/15/18
Project Planning
WBS ID 2
Description of work Operational requirements of the project are analysed,
Activities of the project are aligned, Project Schedule is
made, Schedule feasibility is analysed, Risk Management
Plan, Communication Plan, and Approval of the plan
Cost Estimate $7,600.00
Start and Finish Dates 1/16/18 and 2/5/18
Design Development
WBS ID 3
Description of work Platform for the design is selected, Design outline is
developed, Design is reviewed, and Design is completed
Cost Estimate $5,280.00
Start and Finish Dates 2/6/18 and 2/20/18
Program Development
WBS ID 4
Description of work Training method is sorted, Manual is developed, Interface
development, Testing and review of the system,
Application program is launched, Training Program is
developed, and Training Program is executed
Cost Estimate $14,480.00
Start and Finish Dates 2/21/18 and 3/27/18

Project Closing
WBS ID 5
Description of work Final documentation, Submission of documents, Signing of
documents, and Project is Closed
Cost Estimate $3,120.00
Start and Finish Dates 3/28/18 and 4/26/18

5 SCHEDULE (5 MARKS)
5.1 SCHEDULE
The project schedule for Indigenous Cultural Awareness Training Project is developed with
the help of Ms-Project Software and the alignment of the improved project management principles.
The management of the activities would be implied for implying the development of the specific
modification. The schedule for the project is implied for the modification of the activities. The
project schedule is developed with the help of aligning system development methodology. The first
phase of the planning schedule is project initiating consisting of project initialization
documentation, analysis of the requirements, charter documentation, document's submission,
project feasibility analysis, and approval of the project. The second phase of the project is project
planning that consists of Operational requirements of the project are analysed, activities of the
project are aligned, project schedule is made, schedule feasibility is analysed, risk management
plan, communication plan, and approval of the plan. The third phase is design development that
consists of platform for the design is selected, design outline is developed, design is reviewed, and
design is completed. The fourth phase consists of program development that consists of training
method is sorted, manual is developed, interface development, testing and review of the system,
application program is launched, training program is developed, and training program is executed.
The fifth and the last phase is project closing that consists of final documentation, submission of
documents, signing of documents, project is closed.
Project Initiating
Activit
y
Description of work Start Date End Date Duration
(days)
1.1 Project Initialization Documentation Mon 1/1/18 Wed 1/3/18 3 days
1.2 Analysis of the requirements Thu 1/4/18 Tue 1/9/18 4 days
1.3 Charter Documentation Wed 1/10/18 Thu 1/11/18 2 days
1.4 Document's Submission Fri 1/12/18 Fri 1/12/18 1 day
1.5 Project Feasibility Analysis Wed 1/10/18 Fri 1/12/18 3 days
1.6 Approval of the project Mon 1/15/18 Mon 1/15/18 1 day
Project Planning
Activit
y
Description of work Start Date End Date Duration
(days)
2.1 Operational requirements of the project are
analyzed Tue 1/16/18 Thu 1/18/18 3 days
2.2 Activities of the project are aligned Fri 1/19/18 Mon
1/22/18 2 days
2.3 Project Schedule is made Tue 1/23/18 Fri 1/26/18 4 days
2.4 Schedule feasibility is analyzed Mon
1/29/18 Tue 1/30/18 2 days
2.5 Risk Management Plan Mon
1/29/18 Fri 2/2/18 5 days
2.6 Communication Plan Mon
1/29/18 Thu 2/1/18 4 days
2.7 Approval of the plan Mon 2/5/18 Mon 2/5/18 1 day
Design Development
Activity Description of work Start Date End Date Duratio
n

(days)
3.1 Platform for the design is selected Tue 2/6/18 Tue 2/6/18 1 day
3.2 Design outline is developed Wed 2/7/18 Fri 2/9/18 3 days
3.3 Design is reviewed Mon 2/12/18 Tue 2/13/18 2 days
3.4 Design is completed Wed 2/14/18 Tue 2/20/18 5 days
Program Development
Activit
y
Description of work Start Date End Date Duration
(days)
4.1 Training method is sorted Wed 2/21/18 Thu 2/22/18 2 days
4.2 Manual is developed Fri 2/23/18 Wed 2/28/18 4 days
4.3 Interface development Thu 3/1/18 Wed 3/7/18 5 days
4.4 Testing and review of the system Thu 3/8/18 Mon
3/12/18 3 days
4.5 Application program is launched Tue 3/13/18 Wed 3/14/18 2 days
4.6 Training Program is developed Thu 3/15/18 Thu 3/22/18 6 days
4.7 Training Program is executed Fri 3/23/18 Tue 3/27/18 3 days
Project Closing
Activity Description of work Start Date End Date Duratio
n
(days)
5.1 Final documentation Wed 3/28/18 Mon 4/2/18 4 days
5.2 Submission of documents Tue 4/3/18 Wed 4/4/18 2 days
5.3 Signing of documents Thu 4/5/18 Thu 4/5/18 1 day
5.4 Project is Closed Fri 4/6/18 Fri 4/6/18 1 day

6 BUDGET (5 MARKS)
QUESTION: What is the hourly AUD $ rate used in your calculations?
Resource Name Initials Std. Rate
Documenter Do $40.00/hr
Analyst A $35.00/hr
Project Manager PM $75.00/hr
Planner P $50.00/hr
Risk Analyst RA $40.00/hr
Designer De $60.00/hr
Trainer T $60.00/hr
IT Engineer IT $75.00/hr
Project Initiating
Activity/Deliverables Jan Feb Mar April
Project Initialization Documentation $960.00
Analysis of the requirements $1,120.00
Charter Documentation $640.00
Document's Submission $320.00
Project Feasibility Analysis $840.00
Approval of the project $600.00
Project Planning
Activity/Deliverables Jan Feb Mar April
Operational requirements of the project
are analyzed
$840.00
Activities of the project are aligned $800.00
Project Schedule is made $1,600.00
Schedule feasibility is analyzed $560.00
Risk Management Plan $960.00 $640.00
Communication Plan $1200.00 $400.00
Approval of the plan $600.00

Design Development
Activity/Deliverables Jan Feb Mar April
Platform for the design is selected $480.00
Design outline is developed $1,440.00
Design is reviewed $960.00
Design is completed $2,400.00
Program Development
Activity/Deliverables Jan Feb Mar April
Training method is sorted $960.00
Manual is developed $3,200.00
Interface development $3,000.00
Testing and review of the system $1,800.00
Application program is launched $1,200.00
Training Program is developed $2,880.00
Training Program is executed $1,440.00
Project Closing
Activity/Deliverables Jan Feb Mar April
Final documentation $320.00 $960.00
Submission of documents $640.00
Signing of documents $600.00
Project is Closed $600.00

7 RISKS (5 MARKS)
The risk management consists of the analysis, evaluation, and mitigation of the various risk
factors of the risk. The project of Indigenous Cultural Awareness Training Project comprises of both
technological and operational activities. Hence there are possibilities of a number of risk factors that
can impact the project. The risk management is a process of developing the improved functional
operations that would form the management of the activities. The steps of risk management are
explained below,
Step 1: Risk Analysis- The risk analysis would form the identification of the risk factor and
then identify the areas of impact. The risk analysis would be done for ensuring that the activities of
the risk are aligned specifically for the management of the operations.
Step 2: Risk Evaluation- The risk evaluation would be done for ensuring that the project is
successfully completed. The risk factors are analysed in terms of likelihood and consequences on
the project. The probability of the likelihood of the risk is classified into almost certain, likely
possible, unlikely, and rare. The consequences are classified into severe, major, moderate, minor,
and negligible.
Step 3: Risk Mitigation- The risk mitigation consists of some specific methods and principles
for developing specific solution for the risk identified and analysed in the previous step. The risk
mitigation would imply the strategies for overcoming the issues and reduce the probability of
likelihood of the risk factors.
Indigenous Cultural Awareness Training Project
Risk Register
Name Description Likelihood Impact Response
type
Mitigation strategy
Failure of
training
program
The training
program would fail
to comply with the
system
Possible Severe Avoid Proper testing and
analysis method should
be used
Shortage of
resources
and required
materials
Resources would
not be sufficient
for project
Likely Moderate Mitigate Contingency Planning
should be used
Delay in
development
The project would
not work
accordingly
Almost
Certain
Negligibl
e
Accept Project Scheduling should
be done cohesively
Design
issues
Design would be
incompatible for
the project
Possible Severe Transfer External Designer would be
consulted
Conflict
Among Team
members
The team
members would
form a rift among
the project team
members
Possible Minor Exploit It can be used for forming
the competition among them
for project benefits
8 TOLERENCES (1 MARK)
The project tolerances are the factors of the project that can either be increased a bit of
decrease a bit for forming the effective and improved project operations. The project tolerances are
the factors that form the deployment of the effective and improved operational development. The
alignment of the activities would be formed for either increment or decrement of the operations.

The Prince2 offers 6 tolerances namely Time, Scope, Cost, Quality, Risk, and Benefits that can be
considered for analysis.
Tolerance Specific Tolerance allowed
Tolerance
specified for
time
Time is the most common factor for tolerance that can be considered for the project of
Indigenous Cultural Awareness Training Project. The alignment of the activities would
help in forming the smart system development that might of might be finished in 70 days
of expected time duration.
Tolerance
specified for
cost
The cost is another crucial factor that can be altered for the improved performance for
the project of Indigenous Cultural Awareness Training Project. The project budget is
estimated to be around $34,960.00
Tolerance
specified for
quality
The quality is another major factor for the development of the activities by aligning the
specific project activities. The quality can be modified and easily managed by the
formation of the improved activities.
Tolerance
specified for
Risk
Risk is another major factor that can be altered depending upon the activities and
implication method. The analysis would align the formation of the improved successful
development method.
Tolerance
specified for
Benefits
Benefits of the organization can be altered due to analysis of the activities of Indigenous
Cultural Awareness Training Project.

9 LESSONS (2 MARKS)
Previous lessons learned Proposed action to address
(in current project)
Lesson 1
The first lesson involved an ‘off-the-shelf’ online
training program which failed to properly
interface with the universities learning system.
The study of the project management had
helped in developing an understanding for the
process of organizing and executing a project.
The alignment of the improved project
management factors would also provide an
ease in the development of the successive
project integration management. It would also
allow the analysis of the improved functional
development for the organization.
Lesson 2:
The second lesson involved the use of a generic
cross cultural training package which failed to
properly address the nuances which exists
between different indigenous groups located in
various geographical areas.
The deployment of the successful completion
of the project would help in forming the
management of the operations and cohesive
development of the improved functional
analysis. The deployment of the actions of the
project management from Prince2 and PMBOK
would allow the users for the integration of the
project activities along with the technological
development for forming the modification
method.
Project Submission Approval
The undersigned acknowledge that they have reviewed the Assessment Task 2 and
agree with the information presented within this document.
Signature: Date:
Print Name:
Title:
Organisation: [Consider who would have the authority to
approve the start of this project?]
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