Accommodation Management in Hospitality

Running head: ACCOMODATION MANAGEMENT IN HOSPITALITY
Accommodation Management in Hospitality
Name of the Student:
Name of the University
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1ACCOMODATION MANAGEMENT IN HOSPITALITY
Executive Summary:
The report is a discussion on the management of accommodation facilities in hospitality. There
are two parts of the report. The first part however, deals with the introduction of new systems in
McQuarrie hotel that will lead to enhanced customer experience, organizational efficiency and
increase in profitability. The second part is a evaluation and identification of the accommodation
and service facilities that McQuarrie hotel should provide to a wide range of customers that
includes, leisure guests, corporate clients, families and international tourist.

2ACCOMODATION MANAGEMENT IN HOSPITALITY
Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................3
Highlighting New Systems..............................................................................................................3
a. New System Enhancing Customer Experience........................................................................3
b. New System Enhancing Organizational Efficiency.................................................................5
c. New System Enhancing Profitability.......................................................................................6
Task 2...............................................................................................................................................7
Evaluating the Number of New Customer Sectors..........................................................................7
a. Services and Accommodation Facilities for Families..............................................................7
b. Services and Accommodation Facilities for Corporate Clients...............................................8
c. Services and Accommodation Facilities for Leisure Guest.....................................................9
d. Services and Accommodation Facilities for International Tourist........................................11
Conclusion:....................................................................................................................................12
References......................................................................................................................................12

3ACCOMODATION MANAGEMENT IN HOSPITALITY
Introduction:
The report gives an overview on the accommodation management in hospitality. The
report has two parts, the first part deals with highlighting the newer systems that will help in
enhancing the customer experience, ensure providing organizational efficiency and lead to
improvement in profitability in McQuarrie hotel. The second part of the report deals with
evaluation of a number of new customers sectors that include families, leisure guests, corporate
clients, and international tourist along with the identification of service and accommodation
facilities for each of the sectors.
Task 1:
Highlighting New Systems
a. New System Enhancing Customer Experience
The introduction of the latest technology has a key role in improving the journey of the
customers and at the same time not only impact a guest or a diner’s choice but determine
whether they will return in future (McColl-Kennedy et.al 2015). New technologies include Wi-Fi
access, closed circuit television (CCTV), access control and integrated communication solutions.
Use of CCTV Cameras
Restaurants and hotels in particular have the responsibility of ensuring the security and
safety of the guests. However, enhancement of security ensured through installation of reliable
CCTV cameras that can enhance customer experience throughout the venue.
Use of Premium Quality Displays