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Managing Accommodation Services: Travelodge

   

Added on  2021-02-19

17 Pages6591 Words17 Views
MANAGINGACCOMODATIONSERVICES

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3PART A...........................................................................................................................................3A Introduction of hospitality industry..........................................................................................3B. Different types of accommodation services and difference between non-commercial andcommercial businesses.................................................................................................................4C. Different types of ownership applicable.................................................................................5D Grading and classification systems and role played................................................................6E. Role played by online reviews such as TripAdvisor...............................................................7F. Function of Front Office in reference to three different type of accommodation services.....8G. Key roles of front office department in meeting business objectives.....................................9H. Critically evaluate the role of accommodation services and also determine the role of frontoffice to achieve the positive reviews, enhance guest satisfaction and profitability. ...............10PART B..........................................................................................................................................11I. Discuss about four different role of housekeeping department in Travelodge and alsoevaluating the relationship between other departments and housekeeping. .............................11J. Describe the role of forecasting linen stock and other type of guest supplies in order tomanage Travelodge efficiently and effectively. ........................................................................12K. Discuss about the significance of security and maintenance in Travelodge to ensureconsumer satisfaction. ...............................................................................................................13L. Discuss about the significance of communication in between housekeeping and facilitiesdepartment which provide an effective quality of accommodation services.............................14CONCLUSION..............................................................................................................................15REFERENCES..............................................................................................................................16

INTRODUCTIONAccommodation service are the activities which are involved in order to manage variousaccommodation services which are provided directly or indirectly by the hotels. Success andprofitability of the hotel depends on the services which are offered to customers.Accommodation is a broad sector within the hospitality industry which may be ranging from bedand breakfast hotels and enterprises to various other facilities which offer different lodgingservices. Within the hotel business accommodation services forms an vital part for satisfying thecustomers and it may be of various types depending on the nature of hotel. In this reportTravelodge Hotel is taken as an organisation, it is a private hotel operation across UK. It is thesecond largest brand of hotel in UK on the basis of budget and number. Present report discussesabout types of accommodation services that are available in hospitality industry and alsodiscusses about the role of front office department in accommodation services. This report alsoincludes the contribution of Housekeeping department in providing effective accommodationservices to customers. This report also discusses the role of security and facilities in providingeffective accommodation services to guest in the hotel. PART AA Introduction of hospitality industryHospitality industry is referred as a very large service industry which is full of serviceslike accommodation services, lodging services, food and drinking services, transportationservices etc. It is the industry which totally depends on the availability of disposable income andleisure time. It is one of the major industry in UK, as per the records hospitality in the countrycomprises of 127,000 businesses approximately and it is the industry which is responsible forproviding an employment to more than 1.6 million people in the country. In UK there are morethan 22,000 hotels, motel and guest houses in which Travelodge is one among them. There arevarious accommodation services in hospitality industry and some of them are mentioned below:Full service properties: It describes the hotel in which variety of different services are offeredto guests and all the services are offered on price to customers. Such type of hotels are veryexpensive as hotel charges for all the services in a single cost and customers will not be furtherencountered with extra cost. The price may be charged on food and beverages, shuttle services,room services etc.

Basic services properties: These are the hotel in which guests are offered with basic services athotel like food and beverages and room services. Such hotels are less expensive as compared tofull service properties.Resort Hotels: There are the hotel which offer full service lodging facilities to customers andare usually located in such areas where customers can relax or recreate like sea shores, beaches,historic areas,parks etc. some resort hotels operates seasonally and does not operate throughoutthe year. Resort hotels provides much more services than meals and lodging. Resorts are self-contained established and offer to customers more than vocational needs. Also, owner of thesehotels can vary between the functionality, timeshares and may be owned by single parentcompanyBudgeted hotels: These hotels are commonly known as bes and breakfast hotels and onlyprovide basic amenities and facilities to customers.Condotels: These hotels are the hybrid of hotel and condominium which are bing operated ascommercial hotels even if its units are being owned individually (Reardon, Ryan and Wanhill,2015). Condotels have got reservation and rental desks, food and telephone services and alsoprovide daily cleaning services to customers. Also, these hotels have got short term occupancywhich means that guests have to stay for short term periods. B. Different types of accommodation services and difference between non-commercial andcommercial businessesIn hotel there are various types of accommodation services but two basic accommodationservices which form the lifeline for hotels are Front office and Housekeeping services which canbe explained as:Front office: This is considered as one of the most important sector for hotels which areresponsible carrying out various key function of the hotel like bookings. There are variousfunctions which are performed by the front office departments like welcoming guests enteringhotel, helping them with register, carrying their luggage, mentioning opening and closing timesetc. This are responsible for generating of profit for hotels are they contribute in selling of rooms,services in order to maximise the occupancy of the hotel. Housekeeping: It is the operational department in Travelodge and provides the services ofmaintenance, cleanliness and aesthetic upkeep of public areas, rooms as well as surroundings(Durodola, Ayedun and Osmond, 2016). Housekeeping department may have less or no contact

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