Accommodation Management: Roles, Tasks, and Initiatives

Running head: ACCOMMODATION MANAGEMENT
Accommodation Management
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ACCOMMODATION MANAGEMENT
Table of Contents
Background......................................................................................................................................2
Roles of housekeeping department..................................................................................................2
Tasks of Housekeeping department at Grand Luxury Hotel...........................................................3
Basic functions-...........................................................................................................................3
Supervisory functions..................................................................................................................4
Management Functions................................................................................................................4
Role of the customers......................................................................................................................5
Initiatives taken by Grand Luxury Hotel for creating positive Impact............................................5
Viability of outsourcing in the housekeeping department...............................................................6
Benefits of outsourcing in housekeeping department......................................................................6
Limitations of outsourcing housekeeping services..........................................................................7
Recommendations............................................................................................................................8
References........................................................................................................................................9

ACCOMMODATION MANAGEMENT
Background
Grand Luxury is an international hotel chain that operates in Australia, New Zealand and
Indonesia. It has been found from the sales report of the hotel located in Melbourne Australia
that even after the increase in the sale of nights there has not been much improvement increase in
the profit margins. After much research and investigation it was found that the cost incurred in
operations of some of the departments have been high. Therefore, the management of Melbourne
branch decided to take measures for cost cutting. The department that has been selected for cost
cutting is housekeeping. The hotel has chosen outsourcing of services for reducing the costs
incurred in operations and services of housekeeping department (Sa and Chai 2015).
Roles of housekeeping department
The housekeeping department is one of the integral parts of a hotel. It includes maximum
number of operations. These operations small or large are both capital and labor intensive. All
the activities are important and are directly related to the satisfaction of the customers. The most
important role played by the housekeeping department in Grand luxury is to keep the hotel neat
and clean. The housekeeping department provides services to the guests to make them
comfortable by providing them home like ambience. Customers get their value for money only if
they get quality housekeeping services. The role of the department as a whole is to achieve more
100 percent efficiency in providing care and comfort to the guests so that the department
functions smoothly. The department makes sure that they maintain a welcoming atmosphere and
the staff members are courteous, trustworthy, and dependable. To make sure that the standards of
cleanliness is maintained in all the areas. They provide linen in all the rooms, restaurants,
conference halls, banquet hall, clubs and inventory. Their role is to provide clean clothes to all

ACCOMMODATION MANAGEMENT
the staff members and ensure the maintenance of adequate inventory. They cater the laundry
requirements of hotel linen, uniform of the staffs and clothing of the guest. They play the role of
providing and maintaining floral decorations. The housekeeping department of Grand Luxury
hotel coordinates renovation and refurnishes the the property after consulting the management
and interior designers. They provide training, control and supervision to all the staffs attached to
the department. They make sure that safety regulations are made known to all the staff of the
department (Wood 2017)
Tasks of Housekeeping department at Grand Luxury Hotel
 Cleaning rooms and guests areas
 Linen and Laundry services
 Arranging the rooms
 Decorations of the rooms and customer areas
 Functions of Housekeeping department (Yildiz 2015)
The functions of Grand Luxury hotel can be divided into three categories
Basic functions-
The basic functions of the housekeeping department are to keep the venue clean and
maintain proper sanitation as it is an important part of customer service. The house keeping
department with the help of vacuum cleaners clean the rugs, carpets in the rooms, hallways and
dining area. They dust the furniture kept in the hallways, rooms and in the public areas. They
collect trash and make sure that the trashcans are emptied, they change the bed sheets and it is
their responsibility to refill soap and put the toiletries and toilet paper whenever the supplies are
over. In the guest rooms, they provide room services by catering to the special needs and