Toyota Group Operations Management Report

The assignment provided is a report on the management of operations at Toyota Group. It discusses various productivity theories and approaches used by managers and leaders at Toyota, as well as factors affecting the business environment. The report aims to help the company achieve better productivity.

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
LO1.............................................................................................................................................1
P1. Definer and compare different roles and characteristics of a modern leader and manager.. 1
LO2.............................................................................................................................................2
P2. Role of leaders and function of managers in various situational context.............................2
P3. Different theories and models of approaches........................................................................3
M1 Differentiate between role of leaders and function of managers..........................................4
M2 Strength and weakness of the various approaches and models used at Toyota Group........4
D1. Critical analyse of different theories in leadership...............................................................5
TASK 2............................................................................................................................................5
LO3.............................................................................................................................................5
P4. Key approaches of operations management and role of leaders and managers....................5
P5 Importance of operations management..................................................................................7
LO4.............................................................................................................................................8
P6. Factors affecting the operational management and decision making process......................8
M3. How managers and leaders improve the work efficiencies of the operations in the
business. .....................................................................................................................................9
M4: Various factor affecting business environment.................................................................10
D2. Impact of operations management of wider business environment...................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
The management and operation of the company will help the company to meet the
requirements of the company in a better way. The management of the operations of the company
will allow the company to take the effective measures to meet the requirement criteria of the
customers (Bazargan, 2016). The management of the operations will be looked after by the
leaders and the managers that are been placed at the organisation. For the report, the Toyota
Motors is been taken into the consideration, which works in the auto mobile manufacturing
sector. The report focuses on the roles and responsibilities of the leader and manager. Various
theories are been discussed in order to gain a better productivity. The key approaches of
operation management by managers and leaders at Toyota will be considered. Also, the factors
affecting the business environment will be discussed (Genovese and et.al., 2017).
TASK 1
LO1
P1. Definer and compare different roles and characteristics of a modern leader and manager.
The leaders and managers plays a very crucial role in the management of the operations
of a company. At Toyota Group, leaders and managers will play a very deep role in the efficient
carrying out of the various operations of the company. They will play various roles at the Toyota
Group and will have the following characteristics:
Roles of an efficient leader or manager are:
 They will play a very important role in the management of the operations at the work
place.
 They will act as a communication channel between the top management and the
employee's of the company (Harmon, 2015).
 They will conduct the efficient analysis and evaluation of the various factors that can
affect the overall operations and productivity of the company.
 They will see through the effective management of the various issues and find the
appropriate solution's that are needed to be taken into consideration for effective running
of the various operations in the company.
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 Besides this, they will look after the effective evaluation of the various employee's and
will arrange the various sort of training programs in order to improve their efficiency
(Heizer, 2016).
Characteristics of an efficient leader or manager are:
 Honesty: A leader or a manager must be honest in his actions and work in order to
motivate its subordinates and employee's to work with integrity.
 Communication skills: The communication skills of a manager or a leader helps the
company to meet the requirements of the company and provide the business organisation
with efficient and motivated employee's.
 Confidence: The leader or the manager must be confident to convey the thoughts and
messages of himself as well as the others that helps the company to carry out its
operations in a better way (Kerzner and Kerzner, 2017).
 Positive attitude: The manager or the leader should have a positive attitude towards the
work as it will help him to gain a better productivity and meet the requirement of the
company. Apart from it, the positive attitude of the leader or the manager will motivate
the employees to work in a better way with dedication.
LO2
P2. Role of leaders and function of managers in various situational context.
At Toyota Group, the leaders or the managers will play a very crucial role and function in
various situational context. This will help them to work in a more effective and efficient manner.
The role of leader and function of manager in some various situational context that are been
taken into the consideration by the company are:
 Decision making process:
Role of Leader: The leaders will play a very important role in the decision making process at
Toyota Group. They will convey the message of the employee's to the management of the
company and will act as their representative in the decision making process (Jay and Barry,
2016.).
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Function of manager: the manager will look after the effective running of the various
operations. They will function as a communication channel between the top management and the
employee's of Toyota Group.
 Distribution of the resource:
Role of Leader: The leaders will have a very important role in the distribution of the resources
and the budget that is been allocated by the company's management. They will look after the
efficient allocation of the provided resources in order to reduce the wastage (Krajewski,
Malhotra and Ritzman, 2015).
Function of manager: The managers will look after the effective allocation of the resources and
will see through that the resource is effectively managed and is been distributed in the various
departments of the Toyota Group.
P3. Different theories and models of approaches.
Various theories and models of approaches are been taken into the consideration that will
help the Toyota Group to carry out its functions in a very effective manner. Some major theories
or the model of approaches that are been taken into the consideration by the Toyota Group are:
 Situational Leadership: The situational theory is the model of approach that will be
taken into the consideration by the Toyota Group in the various situations (Langabeer and
Helton, 2015). The situational theory states that, the leader at the Toyota Group will look
after in the changes of the leadership style at the company in order to have an influence
on the employee's. In the situational leadership, the work style of the leader and the
employee's changes continuously to meet the needs of others at Toyota Group. This will
help the leader to manage the constant changes that occurs at the cited firm.
 System leadership: the System leadership is an approach of the leadership model which
considers the organisation as a complex system with various interactions between the
components or the departments of the company (Laudon and Laudon, 2016). At Toyota
Group, the systems may consists of the various components of the organisation such as
employee's, machines, raw material, technology, financial resources etc. According to the
theory, the various components of the system works together in order to gain a better
productivity and profitability.
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 Contingency Theory: The contingency theory of leadership is deeply dependent on the
various situations that are been faced by the Toyota Group. As per the theory, the
operations of the company is deeply dependent on the various contingencies and the
situations that are been taken into consideration (Mahadevan, 2015). By the management
of the company. The leaders will us this theory to gain a better share of market and
improve the work efficiency of the employee's.
M1 Differentiate between role of leaders and function of managers.
The functions and the roles of the leaders and the managers are the major factors that
differentiate them from each other at Toyota Group. The major difference between the leaders
and the managers is as follows:
Leaders Managers
 The leaders work as per their respective
team.
 The managers work as per their
respective department.
 They may interact with different teams.  They may interact with various
departments as well as the teams.
 They are answerable to the managers of
their department as well as the senior
management.
 They are answerable to only the senior
management at Toyota Group
(Natarajan and Swaminathan, 2014).
 They manage, directs and guides the
teams or the fellow employee's.
 They will guide and create the teams as
per the requirement of the project.
M2 Strength and weakness of the various approaches and models used at Toyota Group.
The strength and weaknesses of the various approaches that are been taken into the
consideration at the Toyota Group are as follows:
Situational Leadership:
Strength:
 Needs and demands of every employee or sub ordinate is fulfilled.
 It is flexible in nature and helps to adopt the appropriate measures that helps the company
top take the appropriate measures to take into consideration (Pedrycz and Chen, 2015).
Weaknesses:
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 This measure leads to an uncertainty and may cause a delay in the project.
 Some times the regular change in the plan or the actions may lead to the conflicts and
differences.
System leadership:
Strength:
 This helps the better understanding of the system of the company.
 This leads to the appropriate management of the various operations in the company.
Weaknesses:
 This may lead to the rise in the complexity of the system.
 The communication process between the various components of the system is needed to
be carried out in a better way (Rosemann and vom Brocke, 2015).
Contingency Theory:
Strength:
 It increases the flexibility of the system and helps the company to gain a better idea about
its capabilities.
 This approach will lead to the better interaction and bonding of the employee's.
Weaknesses:
 This leads to the major uncertainty in the company.
 Some times the regular change in the plan or the actions may lead to the conflicts and
differences (Schönsleben, 2016).
D1. Critical analyse of different theories in leadership.
The various leadership approaches and models like system model, contingency, model or
situational approach help in the better understanding of the various measures that are been taken
by the leaders and managers in an organisation for the better management of the operations and
carrying out the effective analysis of the various approaches that helps in the better
understanding of the system of the company.
TASK 2
LO3
P4. Key approaches of operations management and role of leaders and managers.
Various key approaches are been taken into consideration for the management of the
operations of the various departments at Toyota Group (Slack, 2015). His operations are to be
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managed in a very significant manner, in order to maintain the productivity and profitability of
the company. The managers and the leaders play a very crucial role in the management of these
operations and thus helps the company to improve the operations of the company. They will not
only opt for various sort of approaches that will help them to gain a better control over the
operations. Some major approaches of the operation's management that will help the cited firm
are:
 Lean production: The approach of lean production is used to improve the overall
productivity of the company that will help the company to gain a better productivity. The
main principle behind the usage of the approach of lean production is to reduce the
wastage and increase the efficiency of the work ability of the company (Stadtler, 2015).
The approach of lean management helps the company to get the maximum output from
the implementation of minimum resources. The managers and the leader at Toyota Group
will look after the efficiently management of the various operations that will lead to the
reduction of the wastage by the company. The manager of the production department of
the cited firm will analyse and implement the essential and efficient measures that will
aid to the efficient implementation of the methods of the lean management and will
coordinate with the various leaders who will guide the employees to take the appropriate
measures (Van Der Aalst, La Rosa and Santoro, 2016).
 Total Quality Management: This is the approach of reassessment of all the tasks and
activities that are been implemented by the company to gain a better level of productivity.
This approach of operations management is been followed by the company to gain a
better productivity and profitability by checking out all the performance affecting factors
and make improvement in them. This will help the Toyota Group to provide its customers
with better productivity and customer satisfaction level. The managers will identify the
various quality issues and will ask the leaders of the teams of respective departments to
make the necessary changes, in order to gain a better share of market. This will help the
cited firm to improve its work performance and gain a better customer satisfaction level
(Verzuh, 2015).
 Six Sigma: The six sigma approach is been taken into consideration to gain a better idea
of the relation between the various operations of the company and the effective measures
to manage them in a very efficient way. It is the process to identify and remove any sort
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of glitches and defects that can affect the overall performance of the company in a very
negative manner. The six sigma approach will help the company to gain a better customer
satisfaction level and meet their requirements. This improves the number of sales,
provide a better return of the investments, increase the production and prevent the defects
in the manufacturing processes that will help the company to gain a better profitability.
The leaders and managers will play a very crucial role in the effective implementation of
the Six Sigma approach at Toyota Group (Wamba and et.al., 2017)). They will undertake
the suitable measures of the operations and take in the appropriate training method into
consideration to improve the quality of the services of the cited firm.
P5 Importance of operations management
The operation's management helps the company to gain a better productivity and helps
the company to meet the targeted goals of the company without compromising the quality and
customer's satisfaction level. The operations that are been carried out at the Toyota Group helps
the company to achieve its business targets in a very significant and effective manner. Some
basic factors that depicts the importance of the operation's management are:
 Control and Distribution system: The controlling and the distribution process is one of
the major factor of the operation's management at Toyota Group. It will help the
company to control and look after the efficient distribution of the operations of the
company that will help the company to gain a better productivity (Slack, 2015). It helps
the company to get the proper utilization of the available resources and improve the work
efficiency. This can be done by adopting the suitable measures like adoption of a strong
control system, improve the logistics and the infrastructure of the company and
distribution of the resources to carry out the functions effectively. This is done to reduce
the misuse and wastage of the resources by the Toyota Group. Besides this, it will also
include the looking after of the effective placing of the products in the market.
 Process designing: The operation management I deeply based on the operations or the
process that are been designed and carried out in a very efficient manner to gain a better
productivity and profitability. The management of the company will look after the
effective designing of the various operations of the company that will help the Toyota
Group to achieve its targeted goals (Schönsleben, 2016). The approach of process
designing will help the company to achieve its targeted goals in a better way by meeting
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the requirements and demand criteria of the company. It increases the productivity of the
company and helps the management to imply the appropriate and suitable measures of
the performance development. This will lead to establishment of the better performance
and meet the quality standards of the company.
 Capacity management: Operations management is very necessary for the effective
management of the production capacity of the company. The effective analysis processes
that are been taken into consideration by the company will help the company to gain a
better management of its available resources and ability to use them in a very significant
and efficient manner (Verzuh, 2015). The analysis processes that re been carried out by
the company will help the company to meet the customers requirements without affecting
the quality of the services by Toyota Group. This will help the company to manage its
production and get a better productivity and profitability. The capacity management will
help the company to gain a better customer satisfaction level and meet their targeted
goals.
LO4
P6. Factors affecting the operational management and decision making process.
Various factors plays a very crucial role in the management of the operations of the
company that will help the Toyota Group to gain a better productivity and profitability. This
factors will help the company to gain a better share of market. Besides this, it will also help the
company to gain a better productivity and profitability. Some major factors that are been taken
into consideration by the company are:
 Return of Investment: The Toyota Group will deeply focus on the implementation of
the better process that will help the company to gain a better share of the market and get
an efficient return of its investments. This will help the company to gain a better
productivity and meet the requirements of the company (Stadtler, 2015). The effective
analysis of the various sources and approaches of the return of investments will help the
company to decide the better business plan in the future and identify the better options for
the investments.
 Brand Image: As Toyota Group is a well known company in the auto mobile
manufacturing industry. This is the major competitive advantage for the company to
sustain in the market and meet the effective share of the market in a very efficient and
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effective manner. The management of the company will look after the effective measures
to maintain that brand image and value among the customers and meet the requirement
criteria in a very effective and efficient manner. The company will look after all the
possible measures that will help the company to take the effective steps in order to
maintain the brand Image of the company in the market and will look after the prevention
of any factor that can affect the brand value of the cited firm in the minds of its customers
(Verzuh, 2015).
 Effect on Resources: The available resources plays a very effective measures on the
operations of the company and meeting the gaols of the company. The resources will
deeply affect the various operations of the company such as sales, human resources,
accounting, production and technology used. This factors deeply affect the over all
operations of the company and meet the requirement criteria of the customers of cited
firm. It will not only help the company to decide the effective management of the
resources and work force available with the company, but also helps the Toyota Group to
get a better productivity and profitability. The management of the company will decide
the efficient measures that will reduce the wastage of the available resources.
 Opportunities: The effective execution of the operations of the company helps the
company to get the better opportunities that will improve the performance of the Toyota
Group. This will not only help the cited firm to manage its budgets but also helps the
customers to identify the effective measures that will help the company to increase its
sales (Schönsleben, 2016). This will allow the company to provide a better service to its
customers. Also, this will affect the decision making process that helps the company to
effectively plan a better project.
M3. How managers and leaders improve the work efficiencies of the operations in the business.
The manager and the leaders play a very crucial and effective role in the management of
the operations of the company. They will look after the adoption of the effective measures that
will help the company to meet the requirements of the company as well as the customers. The
leaders and the managers will effectively act on the operations of the company. Besides this, they
will take various measures to meet the business objectives of the company. Some major effect of
the managers and leaders on the operations of the company are:
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 Training the employee's: The managers and the leaders at Toyota Group will take
effective measures to train and improve the work efficiencies of its work force in order to
improve their capabilities.
 Clear all system issues: the managers and the leaders at the cited firm will work for the
rectification and removal of the operations of the company. This helps the company to
take the effective running of the operations in the company (Stadtler, 2015).
 Increase collaboration: The managers and the leader will look after the effective
management of the various operations of the company and will help the Toyota Group to
improve its customer's satisfaction.
 Improves communication: At Toyota group, the managers and the leaders will look
after the effective communication process in order to improve the work efficiency of the
cited company.
M4: Various factor affecting business environment.
Some major factors that affect the overall performance of the company are:
 Culture: The culture of the work place will lay an impact on the operations of the
company, thus, lead to management of the operations of the company.
 Values: The effective value of the brand that is been created by the company will help
the organisation to meet the requirements of the customers in a very effective manner.
 Ethics: Toyota Group is known for its maintenance of higher business ethics which act as
a positive factor for the company.
 Sustainability: The practice of sustainability will help the company to meet the
expectations of its customers and share holders.
D2. Impact of operations management of wider business environment
The effective management of the operations of the Toyota Group will help the company
to develop a better business environment (Verzuh, 2015). The effective management of the
operations will help the company to gain a better productivity and meet the targeted goals of
customer satisfaction in a very effective way.
CONCLUSION
Thus, this report concludes that the management of the operations at Toyota Group will
help the company to get better productivity. The report focused on the roles and responsibilities
of the leader and manager. Various theories are been discussed in order to gain a better
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productivity. The key approaches of operation management by managers and leaders at Toyota
are been considered. Also, the factors affecting the business environment are been taken into
consideration.
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