Leadership and Management for Service Industries

Leadership and
Management for Service
Industries

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
P1. Assessment of classical management theories and their application in service industry......1
P2. Explanation of role of leader and leadership style in service sector.....................................2
P3. Review of management and leadership style in specific service industry............................3
P4. Investigation of internal and external factors that influence management styles and
structure in service industry.........................................................................................................5
P5. Assessment of hard and soft leadership skills with specific example...................................6
P6. Discussion of future management and leadership skill required by service sector...............6
P7. Comparison of different service industry organisation change management system and
leadership implement change......................................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Leadership refers to process of influencing other to work willing for attainment of goals of
organisation (Annarelli and Nonino, 2016). Management of organisation is also including
different function including planning, organisation, directing and controlling. This project report
includes study of Hilton International organisation which is an American international
organisation which was established by Conrad Hilton in the year1919. This project report
includes review of classical management theories and their application of these theories in
industry. It discusses and explore various internal as well as external factors in management and
service industry. This report also include assessment of current as well as future management
and leadership skills.
MAIN BODY
P1. Assessment of classical management theories and their application in service industry
Classical Management Theory: Classical Management theory is based on ideas that workers
have both economic as well as physical needs (Berry, 2019). This theory does not consider social
need and job satisfaction instead focus on job specialisation, decision making, centralised
leadership as well as profit maximisation. There is various theory included in class theories
which are as follows:
Bureaucratic Theory: This theory includes formal structure of hierarchy or delegating
task to individual as well as departments. All these tasks are held together through central
administration. This theory is given by Max Weber who is known as father of bureaucracy. This
theory is used in both private as well as public organisation. This theory is relevant and
compatible with delegation of task. This compatibility is based on passing to their subordinates
and they pass their compatibility to their subordinates. This theory is based on concept of
hierarchical structure and specialise department which is using division of labour in that break
work into task with clearly defined responsibility and delegation to management. Application of
this theory on Hilton International Hotel provide them benefit of predictability and
specialisations well as equality in organisation.
Scientific Management Theory: Scientific Management theory was given by Fredrick
Taylor which helps organisation to improve their completion of ask through engineering,
mathematical analysis and scientific analysis. This theory is focused with increase in production
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