Application of Total Quality Management

REPORT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
RECOMMENDATION...................................................................................................................8
CONCLUSION..............................................................................................................................10
REFRENCES.................................................................................................................................11
APPENDIX....................................................................................................................................12

INTRODUCTION
Quality improvement is a systematic action which is used by the management to enhance
the performance and quality of goods and services. Such practices help the firm to provide value
as well as benefit to the customer and improve the efficiency of business by operating effectively
Yoshida, 2017). Thus, the internal department of an organisation with the help of inspection
analyse the quality of raw material as well as finished good in order to deliver premium level of
services to the end consumer. For the better understanding of report Quality Tooling company
has been selected which is the manufacturing company and has set up its business in England.
The company started its operation by 1960 where it used to manufacture and sell engineer
products like engineering calipers and rules. Later, on due to the negative impact of globalisation
on company it by 2010 formed contract with hospital management and started manufacturing of
pioneer medical equipment like keyhole surgery. This report cover following topics like efficient
strategy which are used for quality management. Determine the application of total quality
management to mange the quality of product for continuous basis. Moreover, explanation of the
concept like quality assurance and quality control in order to manage the internal operation of
business. Further, analyses of quality culture to maintain the suitability of product along with the
recommendation are covered in this report (Waddock and Bodwell, 2017).
MAIN BODY
Quality improvement strategy
Quality improvement is a continuous process which is adopted by the company to face
the issues and exploit the upcoming opportunity effectively (Wiegert, Knauer and Shah, 2018). It
is crucial step for the company to shift the strategies adopted by company and bring innovation
that take the organisation to the incremental direction and achieve the goal of an organisation. In
relation to Quality Tooling company can make the use of Plan-Do-Style-Act cycle which include
establishing small strategy that significantly affect the whole system as well as an organisation
process.
Plan strategy: Within planning strategy Quality Tooling company can analyses the
changes they need to adopt in medical equipment and train their staff accordingly. This help to
enhance the quality of product as employee gains the idea to handle the innovation and advance
technology effectively. Moreover, the research department of respective company can assist by

investigating in potential intervention which is required to sustain in changing environment and
identify the purpose of business.
Develop strategy: With the help of planning respective company can conduct the test at
small small in order to determine the result (Paraschivescu and COTÎRLEȚ, 2015). This is an
essential stage by which business can implement their plan and gain conformity whether to
conduct the operations in large scale or not. Hence, test strategy adapt the changes in order to
deal with the barrier that pertain in the external environment.
Monitor strategy: Monitor strategy is used to access the validity of the innovative plan on
the basis of test strategy. This can help the Quality Tooling company to bring modification in
their planning part if required by gaining the deep insight. Like, selected company has signed an
agreement for the production of cutting edge product which is going to be held at large scale so
that monitor strategy can review a clear picture and evaluate the chances of progress.
Reassess and respond strategy: This is the end of cycle that help the firm to integrate the
overall learning process in order to take the improvement initiative to adopt the plan
successfully. It include the issues, inefficiencies as well as opportunity for change that can be
reassess by the restive company in order to manage the quality successfully (Aquilani, and et.al.,
2017).
Therefore, these are the valuable strategy that can help the company to manage the
quality of its inventory with the help of planning and reassessing the plan. This is the
improvement model which is valuable form of learning that help to attain the desired position of
company.
Total quality management
Total quality management is an essential framework which is used by management to
enhance the quality of a product that help to gain long term success (Jiménez-Jiménez, and
et.al., 2015). The primary purpose for the company to apply this practice is to deliver satisfaction
to consumer so that they stick to the respective brand. In relation to Quality Tooling company,
which by 2010 started to perform the operations in medical equipment. So adoption of such
theory can help the company as well as its employees to rapidly expand in the new field by
delivering the quality items to the customer. In addition to it, there are various stakeholder who
are the valuable part of company like supplier, customer, employee as well as investor. Thus,
total quality management provide a guideline to the firm that how they have to manage their