Quality Management for Organisational Excellence

Quality Management
for Organisational
Excellence

Table of Contents
INTROUDUCTION........................................................................................................................1
MAIN BODY...................................................................................................................................1
Overview of the scenario............................................................................................................1
Company wide quality improvement strategy............................................................................2
Total quality management...........................................................................................................2
Quality Assurance.......................................................................................................................3
Quality control............................................................................................................................4
Sustainability of the culture of quality........................................................................................5
Recommendations.......................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTROUDUCTION
Quality management is the on going organisational process and its objective is to meet
the current needs and requirements of customers undertaking particular process and also has
huge participation in planning and execution of specific plans. In terms of this, the particular
elements of quality management consider proper focus on customer, teamwork, strategy and so
on. In terms of this, business organisations secure their effective position in the market by
fulfilling significant needs and preferences (van Kemenade and Hardjono, 2019). Along with
this, it is analysed that quality management offer significant guarantee to company in terms of
long term reliability and durability of offerings. Along with this, it has four prominent segments
including, quality confirmation, quality arranging, quality improvement and quality control.
Furthermore, the report is based on the case study of Engineering Tooling Company, which
commenced by the graduate engineer and company specifically manufacture, scribes, engineer
equipments, limited range of items, micrometres and so on at the initial product range. In terms
of this, an organisation has its headquarter at the North east of the England but after sometime
company face decline in its productivity and profitability because of decline of engineering that
leads to increase in market. Moreover, total quality management, quality control, assurance and
other quality concerned applications in terms of developing significant quality strategy for the
development of company in order to gain attention of customers and give tough competition to
rivals.
MAIN BODY
Overview of the scenario
Engineering tooling company is the manufacturer of special engineering equipment and
tools, scribes, medical tools and so on which already acquire effective market of North-east
England by developing contract with the board around two years in terms of eliminating the edge
of products at the big level. Furthermore, organisation also look in terms of its expansion of
business at the international level which is helpful in undertaking its vision. In terms of ETC,
business users leads to explain the effective requirement of the system and the sales system is
improved regarding its quality which is evaluated considering the needs.
1