The report provides a detailed analysis of ASDA's marketing plan, which includes customer research, competitor analysis, budget formulation, and promotional strategy development. The marketing mix strategies are discussed in detail, highlighting how they contribute to business success.
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MARKETING- LO 1
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Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 1.1 Key roles and responsibilities of marketing in ASDA.....................................................1 1.2 Roles and responsibilities of marketing with wider organisational context.....................2 Task 2...............................................................................................................................................3 2.1 Comparison of marketing mix of ASDA and Tesco........................................................3 Task 3...............................................................................................................................................5 4.1 Marketing Plan for ASDA................................................................................................5 Conclusions......................................................................................................................................6 REFERENCES...............................................................................................................................7
INTRODUCTION Marketing refers to satisfying the customers wants and improving relationship between company and customers. Marketing functions roles and responsibilities within organisation is beenstudiedanditsinterrelationwithdifferentorganisationalfunctions.Achieving organisational objectives through marketing mix strategy. TASK 1 1.1 Key roles and responsibilities of marketing in ASDA. Marketingisthemanagementprocessofbuyingandsellingthroughidentifying customer's needs and satisfy them. For successful marketing ASDA identify the needs wants and demands for customers satisfaction. Below are responsibilities of ASDA's marketing function:Market research:To gather information about customers and their needs the marketing department of ASDA conduct studies.Decisions about products:Marketing functions of ASDA determines the product in terms of their variety, brands, design, quality, features, etc., to meet the customer's needs and desires.Price Decisions:The role of ASDA marketing is to set the prices of products, in order to attract customers and earn maximum profit.Promotion:ASDA marketing function is to promote and present products and services to targeted market.Improve sales processes:It's marketing responsibility to identify the customers' feelings and improving the sales process in ASDA.Manage marketing budgets:ASDA's marketing department plans for the budget for the marketing activities. Track trends and monitor competition:To know what best or mistakes of their competitors to avoid falling into them marketing functions of ASDA watch their competition. Roles and responsibilities of marketing in context to marketing environment: 1
Marketing department of ASDA identifies trends and make it into opportunities with changing marketing environment. Below given are responsibilities of marketing in changing marketing environment:Developing marketing plans and strategies:Marketing department of ASDA identifies customers wants and desires and delivers them to satisfy their needs. To maintain balance betweenorganization'sobjectives,resources,goalsanditschangingmarketing environment strategic plans are made.Market information system:For surviving changing environment ASDA's marketing department develop Marketing information system (MIS) for analysing products and market, making plans and implementing it.Monitoringmarketenvironment:Marketingdepartmentoforganisationidentifies changes in the environment and trends and converts these into opportunities.Marketing research:Information about the organisation's products, market, targeted customers, etc., helps the marketing management to monitor marketing environment. Product strategy:Marketing department plans for product strategy to meet customers' wants and need. The products are been categorised by features, price and quality, for attracting the customers. They decide which product line to modify, eliminate or maintained. 1.2 Roles and responsibilities of marketing with wider organisational context For promoting the mission and the business of the organisation, marketing department plays an important role. They are responsible for reaching out to the customers in market and promoting their business and products. Marketing department have to link with or have a close relation with the other departments or functional areas for developing an effective marketing. Below are interrelation of marketing with the other departments of ASDA: Marketing department with operations management:Marketing department and operations department works closely to ensure that to satisfy current and future customers wants appropriate development plans and research is been conducted. To provide the desired quality and specification of the products to customers and to meet the required volume of stock or products in ASDA's supermarket. 2
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Marketing Department with Finance department:Marketing department incorporates with finance department to get the proper budget for conducting research studies, for implementing promotional and distribution strategies. Finance department of ASDA have a brief of whole organisation's business operations to ensure that its within the financial capability of the organisation. Marketing department with Human resource department:For having the appropriate skilled and qualified marketing professionals, Human resource department conducts recruitment and selection procedures for filling vacant positions in marketing department. Incorporationbetweenmarketingandhumanresourcedevelopmentcreatesan enthusiastic and competent sales team by providing them trainings for conducting researches and to meet targets of production. Marketing department with Logistics department:Marketing department of ASDA works closely with the logistic department for continuous flow of the products in the organisation. Whenever inventories of the products in the supermarket reduces marketing departmentcontactsthelogisticsdepartmenttosupplytheproductstofulfilthe requirements of customers needs and demands. Task 2 2.1 Comparison of marketing mix of ASDA and Tesco Marketing mix is a marketing strategies used to satisfy the customers of target market while considering various factors such as, product, price, place, promotion, etc. Below given are marketing mix (7Ps) principles : Product:Referstowhatorganisationisselling,whichcouldsatisfycustomers considering the required features, quality, etc. of the product. Price:Customers buying behaviour can be affected by the pricing strategies for products and services. Price of a product should be determined on basis of customers willing to pay, cost involved, profit margin, etc. Place:Place refers to where the products is been displayed, sold or distributed in the market. Place of distribution should be easily accessible for customers. Promotion:All the activities done for making customers aware, including advertising of the products and the business are known as promotions. 3
People:The salespersons and staffs who works within the organisation are people in marketing mix. Process:Processes involved in to deliver products and services to customers refers to process. Physical evidence:Physical evidence refers to what customers sees which includes the environment of the business, interior, layout, packaging, brands, etc. A comparison between marketing mix of ASDA and Tesco are given below: BasisASDATesco ProductSellsaround30000products through supermarket retail business and also offers mobile phone and financial services. Offers40000ormoreproducts through retail stores and also offers grocerydeliveryserviceandfree music downloads. PriceLowpricestrategytosellhigh volumeofproduct.Severalend seasons, festive discounts. Maintainlowpricesaspossible without reducing quality of products. Provides loyal customers with extra discounts. PlaceFollowsasimpleandfresh approach for store settings. Large store set up which is not easier foraccessibilityandarenot comfortable. PromotionForpromotionadoptspricing strategies, focuses on discounts and schemes. Lowpricesplaysabigrolein promotions. Use TV advertisements, offers, discounts, etc. PeopleTrainedstaffsforhighquality customer services. Excellentsalesassistantsare responsible for its success. ProcessOffline and online delivery of all kind of products to the customers andfastdeliveryandbilling process. Speedybillingservicesandeasy acquirementofproduct,offlineas well as online. Physical evidenceIt lies in large size, prime locationAll its stores are clean and attractive. 4
andhavenumberofstores.All products are segmented. Objectives of the organisation achieved through marketing mix For achieving business objectives ASDA apply or adopts various strategies and tactics of marketing mix. Use of 7Ps of marketing mix in ASDA marketing planning the business can achieve its organisational objectives. By adopting marketing mix strategy organisation achieves its objectives from following process: Product: The products that are been sold in the stores should be according to the needs and demand of the customers, with this customers are satisfied and increase profitability. Place: Products and services to customers should be easily accessible. The store of the organisation must be located in an approachable place for the target customers this would help to attract targeted customers and increase the profit earning. Price: Price is the most attracting factor for bringing the customers, better pricing strategies be adopted for value customers. Promotion: Promotion through advertising, social media promotion, etc. are focused to increase sales and profitability. Process: Services provided the customers should be attracting and satisfying. Ex- always smile while delivery of goods, etc. People: The staffs and management should be skilled and qualified for achieving the objectives of the organisation. Physical evidence: Stores should be kept clean and attractive and all products should be properly arranged. This would lead to more satisfied customers and increase profitability. Task 3 4.1 Marketing Plan for ASDA Basic marketing plan for ASDA are discussed below : Company has to analyse their potential customers and market trends. Being a large organisation with many stores at different locations ASDA must conduct a clear market survey and customer research to understand the needs and wants of the customers to achieve organisation's objectives. 5
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In order to sustain in the market organisation has to deliver the requirements of the customers. Customers are to be identified who would use their products and service. The competitors of the organisation has to be identified, through competition analysis helps the business organisation to know about the market trends and to develop competitive strategies. After evaluating the researches and strategies formulation on the basis of the market needs and requirements, the budget for various marketing activities are been proposed from finance departmentandcreateawellspecifiedobjectivesandgoals.Adoptinganappropriate promotional strategies for increasing sales is been formulated. Conclusions Thisreportstatestherolesandresponsibilitiesofmarketinginanorganisation. Marketing is been interrelated with other functions of the organisation for smooth functioning of the organisational activities. Marketing mix strategies helps the organisation in their marketing planning process for achieving the objectives of the business. 6