Importance of Front Office Operations and Roles of Front Office Manager and Night Auditor in a Five-Star Hotel

ASSESMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Mention examples to denote the value of front office operations in context with a business
firm.........................................................................................................................................3
Evaluate the operational roles of Front office manager and Night Auditor in context of a five-
star hotel.................................................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................1

INTRODUCTION
Hospitality industry is referred as a category in service sector which includes hotels, restaurants,
amusement parks and some additional fields of tourism industry. This industry is entirely
dependent upon high disposable income and availability of leisure time. Hotel management is
defined as an interest area that includes different operational aspects a hotel industry (Hossen,
2019). Operational departments of a hotel include front office, housekeeping, food & beverage
department etc. This assignment discusses about Holiday Inn which is a UK based fivestar hotel,
headquartered in Buckinghamshire, London. This report will cover about importance of front
office operations for a hotel along with roles of Night auditor and Front desk manager in
managing the business activities of hotel.
MAIN BODY
Mention examples to denote the value of front office operations in context with a business firm
Front office department is considered as the face of a hospitality establishment. It is the first
department which interacts with the guests. Hence, overall impression of hotels in the minds of
customers is generated with the services offered by Front desk department. This department has
various operations which benefits in increasing the customer experience of guests while residing
at hotel (Hussien, 2015). Some of the front office operations and their importance in context with
Holiday Inn are stated below:
 Reservation: It is a main function associated with front office operations. Even if most
of the customers prefers to do reservations with the help of online services, it is very
important for hotel to monitor, verify and change them as per the requirements of guests.
This operation is very important as it helps other departments in identifying about the
number of guests which will arrive at hotel along with some extra service they require.
For instance, If reservations will not be carried out properly, it will be impossible for
guests to have comfortable journey at hotel and they will feel reluctant to come there
(Islam, 2018).
 Check In: This is another Front desk operation in which reservation of guest is reviewed
when they arrive at hotel so that accuracy can be maintained. Proper check in of guests is
very important. For example, If they are not treated good at the time of check in, they
may consider employees of Holiday Inn. Due to this, they may not prefer repeat visits