Importance of Front Office Operation in Hotel

Hospitality

Table of Contents
INTRODUCTION...........................................................................................................................1
Importance of front office operation in hotel.........................................................................1
Analysis the operational role of the front office manager, front office desk agents and night
auditor.....................................................................................................................................2
CONCLUSION................................................................................................................................4
REFERNCES...................................................................................................................................5

INTRODUCTION
Hospitality is a very vast industry and it consist of various product and services which
consist of lodging, hotel services, restaurants, events, travelling and many more (Derrida, 2005).
It is one of the crucial business sector as it is providing various job opportunities to employees.
Company chosen for conducting this report is Holiday Inn. This is a well known brand in hotel
industry and this organisation was developed in 1952. this company was founded by Kemmons
Wilson and it is providing its services to different part of the world. This report consist of
importance of front office operation in hotel. Various important role in such as front office
manager, front office desk agents and night auditors are evaluated and analysed.
Importance of front office operation in hotel
Front office in hotel operations is a place where visitor first arrived and it is also known
as a reception area. This is very important part of the hotel as it provide first impression to the
guest and visitor. Importance of front of operation in Holiday Inn company is mention below. Arranging Accommodation: Front office is very important for arranging the
accommodations of customers and guest. This is the very first area of hotel in which
client visits in order to stay in hotel. It is essential that person who is responsible for
conducting activities of front desk should be well arranged and have capability to arrange
the accommodation of guest. Front office department will be responsible for managing
needs and wants of customers as well as fulfilling there requirements and expectations.
For example front office operator will handle the requirements of customer till the time
guest is in the Holiday Inn hotel and they also provide basic guidelines regarding the
Hotel rules and policies. Handling complaints: This job role is essential for analysing as well as handling the
issues and complaints of customers. Front office operational are of holiday inn hotel is a
area where customer can lodge their issues and problem and it is responsibility of front
officer to carefully handle and resolve the issues of customers (Kotler, 2003). For
example front office operator will try to developing strong relationship with customers by
solving their complaints. Check in and Check out services: This is an important part of Holiday Inn hotel as this
area provide fast check in as well as check out facilities. This job role helps company as
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