Front Office Communication with Other Departments of a Hotel

ASSESSMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Front office communication with other departments of a hotel and its role of communication in
successful execution of hotel operations.....................................................................................1
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................5

INTRODUCTION
Communication is one of the most important things which is required to be considered
within a hotel. Communication between all the departments of a Hotel should be appropriate in
order to maintain proper functioning and successful execution of all the operations of a hotel
(Dzhandzhugazova and et.al., 2016). This assignment will lay emphasis on communication
between front office and rest all the other departments of a hotel in proper execution of hotel
operations and ways in which they ensure whether these communication among hotel are
effective or not for proper functioning of hotel operations. This assignment will focus on Hotel
Hilton operations and communication among all the departments. Hilton is a multinational
hospitality organization that manages various franchises of Hotels and resorts present globally in
more than 113 countries.
MAIN BODY
Front office communication with other departments of a hotel and its role of communication in
successful execution of hotel operations
It is extremely important for front office department to interact and communicate with
other departments of a hotel. Front office act as a communication liaison for all the other
departments in proving service to all the customers or guests. Each department has a unique way
of communicating with front office.
Marketing and sales (M&S dept.) department of a hotel majorly relies on front office to
communicate data related to guest or customers history and details related to each guest. It is one
of the first and the foremost responsibility of front office to make a hood impression on hotel’s
customers (Chevers and Spencer, 2017). Hilton is one of the most reputed hotels and it is
extremely important for them to ensure and maintain customer satisfaction of their customers
and for this it front office need to reply all the messages or enquiries of their guest, ensure
whether their requirements are being fulfilled who are using hotel for saying, banquets or
seminars etc. So, marketing and sales department need to communicate with the front office for
history of hotel’s guest as this information is quite valuable for them for target market campaign,
mailing labels, develop proportional activities and many more. M&S department also need to
check rooms availability so that they can ensure whether all they can accommodate expected
number of guests within their hotel. So, there is no proper communication between marketing &
sales department and front office then it can affect the effectivity of their operations.
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