Assessment Task 2: Project Portfolio for Workplace Communication

Assessment Task 2 requires students to complete a project portfolio demonstrating workplace communication skills. Students can choose their own business or use the provided case study to negotiate and develop communication protocols, mentor a junior employee, engage in separate negotiations with two different audiences, and review communication processes. The portfolio must be completed and submitted for marking.

ASSESSMENT TASK 2: PROJECT
Task summary
The assessment tasks in this unit require you to demonstrate your skills and knowledge by
working through a number of activities and completing and submitting a project portfolio.
Resources and equipment required to complete this task
 a suitable place to complete activities that replicates a business environment including a
meeting space and computer and internet access
 your learning resources and other information for reference
 Project Portfolio template
 Simulation Pack for this unit if using the provided case study.
When and where do I need to complete this task?
This task may be done in your own time as homework, or you may be given time to do this task in
class (where applicable).
What do I need to submit?
 Completed Project Portfolio
What do I need to do if I get something wrong?
If your assessor sees that you have not completed all parts of the task completely and
satisfactorily, the details of resubmission will be discussed with you when you are advised of the
outcome of this task. You will only need to redo the parts of the task that are incorrect; however,
you will need to resubmit the entire assessment again.
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Assessment 2 BSBXCM501 Student Assessment Guide v2.1 Updated June 2021

Assessment Task 2 Instructions as provided to students
Complete the following activities:
1. Carefully read the following:
This project requires you to demonstrate that you can lead communication in the
workplace by:
 researching internal and external information needs
 developing and implementing communication protocols
 persuasively and professionally presenting information to negotiate desired
outcomes to a variety of audiences
 improving communication challenges and processes through review.
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!
You will need to communicate with people who work for, or are involved, in this
business several times. Your communication may be either directly with actual staff
members or fellow students/your assessor can play the roles of relevant
people/parties. Communication can be in any appropriate format (e.g. face to face,
video conference) as long as it meets the requirements outlined in the Project
Portfolio.
You will be basing your communication on a relevant workplace issue or project
that provides an opportunity for negotiation.
Examples of suitable issues or projects you may want to consider include:
 wage negotiations
 property lease agreements
 KPIs
 project scope negotiations
 deliverable due dates
 supplier payment terms
 internal budget discussions
If you choose your own business (or one you work for/are familiar with), it is
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Assessment 2 BSBXCM501 Student Assessment Guide v2.1 Updated January 2021

important that this business has organisational policy and procedures related to
communication already developed. Speak to your assessor to get approval if you
want to base this on your own business or one you work for.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, read through the requirements
of Sections 1,2 and 3 in the Project Portfolio to familiarise yourself with what must
be done.
2. Guide workplace communication
Complete Section 1 of the Project Portfolio to:
 research internal and external information needs of your chosen organisation
 develop and implement communication protocols according to information
needs
 prepare to mentor someone (e.g. junior employee) to achieve the
organisation’s communication goals and adhere to developed protocols
 mentor the chosen person.
The mentoring session should last for 10 minutes.
The mentoring session may be with an actual staff member or alternatively
classmates or your assessor can play the role of the person being mentored.
This can either be viewed in person by your assessor (or your assessor may join
the meeting online) or you may like to video record the session for your assessor to
watch later. Your assessor can provide you with more details at this step. Make
sure you follow the instructions above and meet the timeframes allocated.
3. Engage in workplace communication
Complete Section 2 of the Project Portfolio to engage in separate negotiations with
two different audiences. For each occasion, you will:
 prepare to negotiate by identifying the method/style of communication,
understanding any diverse needs of the audience, planning to address
barriers/risks and establishing desired outcomes of the negotiation.
 present complex information related to your chosen workplace issue or
project:
o in a succinct, clear and persuasive manner
o to positively influence others
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Assessment 2 BSBXCM501 Student Assessment Guide v2.1 Updated January 2021

 evaluate differences in perspective and critically examine outcomes
 negotiate desired outcomes, focussing on key outcomes
 confirm and implement key outcomes using appropriate methods.
The objectives of the negotiation are for you, as a workplace leader, to:
 model/motivate respectful communication
 achieve key outcomes
 communicate according to organisational requirements and goals.
The negotiation will last for approximately 10 minutes and may be with an actual
staff member or alternatively classmates or your assessor can play the role of the
other negotiation party.
Negotiations can take place in a variety of ways as long as organisational
requirements are adhered to. If negotiations are face-to face, they can either be
viewed in person by your assessor (or your assessor may join the meeting online)
or you may like to video record the session for your assessor to watch later. Your
assessor can provide you with more details at this step.
Make sure you meet the timeframes allocated and that you adapt your
communication style for the different audiences.
4. Review communication
Complete Section 3 of your Project Portfolio to:
 use digital technology to obtain feedback from a variety of sources about the
outcomes of your communication and negotiations (including the effectiveness
of communication channels, systems and processes).
 document and implement communication improvements
Attach required evidence as indicated in your portfolio.
5. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Ensure all required attachments are correctly attached.
Submit to your assessor for marking.
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Assessment 2 BSBXCM501 Student Assessment Guide v2.1 Updated January 2021

What do I need to hand in for this task? Have I completed this?
Completed Project Portfolio 
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Assessment 2 BSBXCM501 Student Assessment Guide v2.1 Updated January 2021