Introduction to Management - Imperial Hotel
Added on 2020-06-04
9 Pages2559 Words72 Views
Introduction to Management
Table of ContentsINTRODUCTION...........................................................................................................................1TASK ..............................................................................................................................................1Analysis of problem ...................................................................................................................1Theory of leadership and management in context of effective management and control .........2Proposal to solve such management problems............................................................................4CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7.........................................................................................................................................................7
INTRODUCTIONSuccess of every business depends upon effective leadership and management. It is theduty of the manager of every organisation to apply effective leadership and management theorieswhich helps in motivation of the staff and employees to perform their activities effectively inaccomplishment of common objectives. Imperial is well known international branded chain ofhotels. This provides their hospitality services in all the over the world. Due to inefficiency ofprevious head of department and supervisory staff large number of issues are arises in Imperialhotel regarding lack of monitor and control over the staff members. The major problems whichare noticed in Imperial Hotel are high level of staff turnover, disappointing sales performance,bad customer experience etc. The large number of solutions which helps to overcome from thissituation are review monitoring procedures and IT support, collaboration of differentdepartments, supportive management etc. (Abe, 2010). In the present report explain about, application of management and leadership theories,identification of potential issues due to ineffective monitor and control and solutions toovercome from this situation.TASK Analysis of problem The Imperial hotel is situated in London. It is considered as one of the popularinternational branded chain of hotel which operates more than 25 hotels in UK. It is situated inthe heart of London and the main aim is to provide high quality services to their internationalguests and customers to satisfy their different requirements. Large number of facilities areprovided by this hotel like having more than 500 bedrooms, conference facilities for more than1000 individuals, having 3 bars and 4 restaurants, 12 conference rooms, swimming facilities fortheir guests to spend their leisure time. To effectively treat their customers and satisfy theirdifferent requirements large number of staff members are working in hotel. To achievecompetencies in all departments like Food and Beverage, Housekeeping, Guest services andConcierge, human resource and training and front house and reception six head of thedepartments are working in Imperial hotel. In all such departments more than 450 staff membersare working from which 300 are full time and remaining are part time. The management of hotel1
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