Assignment on the Business Resources
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Added on 2020-06-05
Assignment on the Business Resources
Added on 2020-06-05
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Business resources
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Recruitment documentation used in a organisation...............................................................1P2 Employability, personal and communication skills required for a specific job role............2TASK 2............................................................................................................................................2P3 Main physical and technological resources required in the operation...................................2TASK 3............................................................................................................................................3P4 Sources of internal and external finance...............................................................................3TASK 4............................................................................................................................................4P5 Contents of a trading and profit and loss account and balance sheet.....................................4P6 Use of budgets as a means of exercising financial control....................................................5P7 Illustrate the financial state....................................................................................................5CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONBusiness resources are anything and everything that helps a company operate and dobusiness. This can include the use of human capital, natural resources, tangible resources such asproperty or production machinery, intangible resources such as brand image and knowledge,financial resources and anything else a particular business may use to make a profit. (Chaffeyand White, 2010). This file is based on topic business resource and on based on Curry Lounge.Present report include information about various documents needed during the process ofrecruitment and various and internal sources of finance available to a firm. Employability,personal and communication skill s also described in this study. TASK 1P1 Recruitment documentation used in a organisationJob Title: Customer service manager at Curry LoungeJob description – Customer service managers at Curry Lounge are there to ensure that customersare satisfied with the service they are being given, they also need to ensure that other staff arecomplying with the businesses policy to provide excellent customer service. Customer servicemanagers will also help develop and implement the specifics of the organisations customerservice policy, find ways to measure customer satisfaction, improve services, manage a team ofcustomer services staff and handle enquiries from customers.Requirements of the job that Curry Lounge want the customer service employees to have: Soft skills Communication skills – needs to be sufficient enough to be able to help and informcustomers and instruct colleagues on customer service policies. Listening skills – to understand what customers need and listen to input from othercolleagues on how to improve customer service. Problem-solving skills – be able to address any issues that are bought up from eithercolleagues or customers. Confidence, patience, politeness, tact and diplomacy (Breton‐Miller and Miller, 2013) .Motivational skills – helps with the ability to lead a team of customer service assistants Creative thinking skills – gives the ability to come up with new improvements to thecustomer service policies An ability to work well under pressure1
Organisational skills and planning skills Good personal presentation – as will be working face-to-face with customers A commitment to improve your own personal customer service skills on an ongoingbasis (Chaffey and White, 2010). Time management Hard skills (not necessary but desirable) Business studies degree Consumer studies degree Management studies degree Marketing degreeP2 Employability, personal and communication skills required for a specific job roleEmployability skills: Employability skills can be defined as a skills that a person needs tohave in order to get a job and/or be effective in the job role he or she has. Such skills allow theemployee or person to have a mutual and friendly relationship with colleagues or the managerthus if there are any problems that arise they will be resolved efficiently. There are manyexamples of employability skills that employees or people applying for jobs should possesswhich include; qualification and experience that are directly linked to the job that is beingapplied for.Personal skills: Personal skills can be defined as a skills that a person may possess but doesn’tnecessarily need when applying for a specific job role. There are many examples of such skillswhich would benefit the business including; speaking different languages, trustworthy andhaving a sense a humour (Laumer, Eckhardt and Weitzel, 2010). It is good if employees orapplicants possess such sills when applying for a job as it will make them more likely to get thejob as it shows the employer other skills that the employee/applicant have that can help thebusiness; these skills are useful for a lot of different jobs.Communication skills:Communication skills can be defined as a skills that help a person conveyinformation to another person efficiently and with ease. Managers or employees with goodwritten or verbal communication skills will benefit the business; this is because they will be ableto talk and understand each other proper2
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