Business Resources Assignment: Recruitment Documentation

BUSINESS
RESOURCES

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Recruitment documentation used in a selected organization.................................................1
P2 Employ ability, personal and communication skills required when applying for a job role. 2
TASK 2 ...........................................................................................................................................2
P3 Main Physical and technological resources required in the operation ..................................2
TASK 3 ...........................................................................................................................................4
P4- Sources of internal and external finance..............................................................................4
P5 Contents of a trading , profit, loss account and balance sheet .............................................4
P6 Use of budgets as a means of exercising financial control ...................................................5
P7 The financial state of a given business..................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES ...............................................................................................................................8

INTRODUCTION
Business resources can be defined as anything and everything that helps a company operate and
do business (Purce, 2014). This can include the use of human capital, natural resources, tangible
resources such as property or production machinery, intangible resources such as brand image
and knowledge, financial resources and anything else a particular business may use to make a
profit. Every business resource used to produce goods or to serve customers has an economic
value. The present report is based on the business resources of the Tesco and explaining the
various recruitment documents used by the organisation with the benefits of managing human
resources and describing the employability, personal and communication skills required when
applying for specific staff job roles.
TASK 1
P1 Recruitment documentation used in a selected organization
The recruitment documentation used in the Tesco are listed below:
Soft skills:
 Communication skills: needs to be sufficient enough to be able to help and inform
customers and instructs colleagues on customer service policies (Armstrong and Taylor,
2014).
 Listening skills: to understand what customers needs and listen to input from other
members on how to improve customer service.
 Problem solving skills: be able to solve any kind of issues occurred while working.
 Creative thinking skills: gives ability to come up with improvements to the customers
server policies.
 Good personal presentation : as will be working face to face with customers.
 Motivational skills: helps with the ability to lead a team of customer service assistants.
 An ability to work under pressure
 Confidence, patience, politeness and diplomacy
 Time management
 A commitment to improve your own personal customer service skills on an outgoing
basis.