Training and Development Evaluation in Sun Court Ltd

This assignment evaluates the impact of training programs implemented at Sun Court Ltd. It examines employee feedback, performance evaluations, and questionnaire responses to assess the effectiveness of training in achieving business objectives. The analysis highlights the positive influence of training on worker attitudes, knowledge, skills, and overall productivity. The report concludes with recommendations for ongoing HR development initiatives within the company.

Human Resource
Development

INTRODUCTION
Personnel development is essential elements within an organisation that aid in achieving
the business goals and objectives of an enterprise. Development of human resources consist of
individual training supporting the new opportunities, skills and resource distribution which are
profitable for worker and other activities of development. The process set within the department
of HR is crucial to worker retention and on-boarding. Development of HRM are the integrated
training use, improvement of carrier efforts and organisation in order to modify a person, group
or company's effectiveness (Barney, Ketchen Jr and Wright, 2011). Sun Court Residential
Limited is a care home where old age and senior people are served. So they hire People R Us, a
training evaluation and consultancy enterprise. The purpose of this report is to analyse various
learning style, learning curve, theories, lifelong learning and role of state in these activities. This
report will also evaluate requirements of training, training evaluation concept along with merits
and demerits of different training methods that People R Us is coordinating.
TASK 1
1.1 Compare different learning styles
This is fundamental for an organisation to render session of training and development to
their employee within a span of time. Sun Court Residential Ltd is serving their services to
senior people, thus, it is very essential for organisation to train and instruct their employee
appropriately. People R Us have suggested various learning style that can be adopted by
individual or organisation in order to obtain new skills and qualities. Here are discussed some of
most significant styles of learning:
Kolb's Learning Style: Kolb or David Kolb is known as learning theories father who has
published their model of learning style in 1984 (Beardwell and et. al., 2013). This theory majorly
worked over two level: initial is four-step learning cycle and other is four styles of learning. This
theory is also popular as the internal processes of cognitive. This concept is one of significant
theory of learning among all.
Alan Mumford and Peter Honey Model: This theory is inspired from the learning style
of Kolb learning methods, both of them developed their own style of learning. This helps in
making more smarter decisions grabbing the opportunities and support individual with best
learning. This consist of four major elements:
3

 Activist: This are the individual of company who learn through their action and activities
such as competition, puzzles etc. Theorist: Such individuals seek for a theory behind each and every activities or operation
undertook by individuals or enterprise. Pragmatists: These people have capacity to perceive to implement any practice or
activities in present reality. Reflector: These people learn though contemplating and watching incurring. These often
reflects their environments, individual etc.
VARK Learning Method: There are various learning styles in which VARK is one of
most effective methods of learning (Brewster and Hegewisch eds., 2017). This framework claims
there should be no limitation which can help in achieving the life-long learning methods. Here is
these briefed elements: Visual: It includes information depiction and learning in charts, graphs, diagrams, maps,
etc. Aural: Learning through audio such as radio, discussion, email, speaking etc. Read or Write: The preferred information are presented in the word format and learned
educate oneself through reading and writing methods. Kinaesthetic: This refer to the preference of perception linked to experience use and
activities.
Learning Style Comparison: According to experience and consideration level of
different learning but these has basic difference on the basis of information and learning grounds.
Whereas, Kolb's style of learning is most effective that Sun Court Residential Ltd can opt for
better environmental experience, on the other hand, VARK method of learning is relied on
communication methods and emotional appearance of individual.
1.2 Role of learning curve & the importance of transferring learning to the workplace
Learning curve refer to the rate of an individual's development and progress in achieving
new skills and experiences. It can be defined as graphical presentation that shows the measures
of great experience and learning and how this improve them in effective manner. Through either
analysing the productivity of work or reviewing the performance of organisational worker,
evaluation of learning curve can be done.
4

The above presented graph states the level of understanding and learning among worker
from their basic routine practices. Sun Court Residential Ltd promote their workplace learnings
motivating employee (Conway and Barbier, 2013). The company has been planning to organise
proper training for their worker as this was never organised before. Hence through hiring and
taking suggestion from People R Us, enterprise is performing the required session of training and
leaning for the very first time. Here are described few elements that can impact the learning
curve positively:
 Through managing proper risk management and using certain data along with executing
different activities, the outcome can be achieved by company in appropriate manner.
 Tracking and monitoring the worker abilities and skills in order to resolve issues and
conflicts that rise within working environment.
 Use of effective cost and better plans for the services.
 Employee encouragement in regard of professional and personal practices.
 Enhancing the employee's living standard.
Thus, in order to make desired modification within the learning curve, this is fundamental
for enterprise to adopt suitable learning methods within their enterprise. Sun Court Residential
Ltd is adapting one of the above mentioned theories of learning for reaching better learning
curve. Through the assistance of proper learning method, one can gain required knowledge and
information in significant manner.
5
Illustration 1: Learning curve, 2018

1.3 Contribution of learning styles and theories during designing and planning procedures
Sun Court Residential Ltd is old age home care service provider who is planning to
coordinate effective plans of enterprise. People R Us has been developing programs which has
training and development periods within the company. By opting effective and suitable
technique or methods, organisation can improve their learning, firm can provide high quality of
services to their consumers (Singh and et. al., 2011). There are various crucial methods of
learning such as Kolb's learning style, VARK methods that helps in meeting the desired outcome
in better manner. Such adaption provide a huge contribution within the planning and other
implementation process in which some of them are described under: Stimulate worker: The learning process help worker in paving in the right direction for
meeting aims and objectives of enterprise in better manner. Create relation between elements: This helps in creating a better connection within the
elements of organisation procedures or plans which is developed by Sun Court
Residential Limited (Dao, Langella and Carbo, 2011). Through this, it become more
convenient to implement different process in efficient manner. Develop Change and Present Efficiency: Hence, the learning method concept aid in
documenting various substitutes and process which can be help in emphasising the plan
efficiency.
 Mentality and Pattern of Behaviour: It can assist in designing and operating various
process of Sun Court Residential Ltd help in assessing the mentality idea and worker
behaviour as well as their positioning. The entire procedure can aid in designing and
better decision-making of enterprise for worker.
Thus,Thus, either it is large or small company, there are various different benefits of
adopting an effective style of learning to an organisation so as Sun Court Residential Ltd. People
R Us is liable for adopting better technologies and methods through which determined objectives
of clients can be met.
4.1 Role of government regards with training, development and lifelong learning
Training can be considered as an activity which is developed to improve a specific
direction or getting a specific person or event in required shape. The respected company is
performing their home care appropriately with the health and care sector which was funded by
local state authorities. UK state is now highlighting over the training and learning of worker in
6

order to reduce cases of improper care and barrier in evolution. Thus, the idea of life-long
learning has be come more rational with the whole health and care industry. The state of United
Kingdom has increased various apprenticeship that can aid them in unemployment on a wide
range. These companies are functioning numerous events and programs to different communities
and backgrounds (Flamholtz, 2012). This is required for care home worker to improve their
abilities and skills in certain direction. For reaching to the level of achievement, various
programs and session are being organised by organisation that helps in presenting the purpose
and aims along with leading economical growth.
Sun Court Residential Limited is focusing over the residential development of senior
people care providers who is between the age of 50-60 years old. Enterprise have been rendering
accurate sponsor and funds from the state local government which is nearby 40-50% through
which enterprise functions various functions. The company is hiring People R Us consultancy
organisation for the evaluation of training as well as development. Now, the government is
playing crucial role in rendering session of training and learning which can help in most
activities that are mentioned as below:
 Enterprise can opt various methods of marketing essential for which they need to train
their worker how and what marketing tactics can be used for certain service. Such
sessions of training can help in achieving the needs and enhance the productivity.
 It is fundamental for an employee to understand main elements or skills through which
worker can be satisfied in ideal way. It can assist in meeting the service and product
information along with creating better communication at workplace.
 Business-to-Business deals undertake the exchange of services and products within the
working environment of organisation. On the other side, Sun Court Residential limited
use the technique of B2C. This refer to clients and business deals in which consumer pay
for the purchased service or products.
4.2 Development of competency movement which impact on private and public sector
Administration of performance are utilised for measurement of worker performance as
well as quality management of operations at workplace. Thus, the programs of competency is
able to assist the core competencies analysis of worker as well as their skills analysis. Here are
discussed crucial duties and roles of Sun Court Residential Limited documented or undertaken
by People R Us:
7

Analysis based on abilities: Analyse positive influence on company after organising
training and development within the organisation are interlinked with this. Main competencies or
job competencies are the set of assigned objectives or goals.
Core Competence: This depend on the traits, behaviour or skills of employee of Sun
Court Residential Limited. By the verbal or other communication skill, evaluation process,
management and critical evaluation can be attempted in better way.
Job Competence: Abilities and skills are paramount for the functioning of operations
within the working environment of Sun Court Residential Ltd. A certain work profile refer to the
job competences while working within a company (Ghai and Vivian, 2014). This is helpful for
gathering required information and data in order to accomplish the target within a certain time
period.
Sun Court Residential Limited need to analyse these elements for meeting their
objectives and vision of company. Comprehensive performance analysis is common and
basically operative that are utilised in main components as execution. Companies are performing
numerous activities which can aid in achieving the required target whether it is private or public
sector organization.
4.3 Contemporary training initiatives introduced by UK government
United Kingdom government is undelying various initiative for the development of their
human resources that companies like Sun Court Residential Limited need to comply. Through
coordinating various human resource development programs, government of enterprise can help
in emphasising the performance of employee as well as enhancing worker's standard of living.
Here are mentioned some of those bodies of state which is discussed as below:
 Health Department
 Department of trade and commerce
 Division of abilities and education
 Pension and work Department
The state service of United Kingdom are funding or sponsoring the events and activities
of Sun Court Limited for meeting the benefits in adequate manner. Here are mentioned some of
those activities under:
 The support of business operations help in the demands and requirement fulfilment of
consumer or other individuals.
8

 Improving knowledge and skills through enhancement of norms by organising proper
learning and training programs.
 Tracking the best work practice as well as focusing over enriched living standards.
 Funds investment for activities and operations of business through certain recognised
association and reputed universities in better way.
 Supporting the business with new strategies and skills linked with the skill council in
order to evolve in competitive market.
UK government has undertaken these initiative that United Kingdom is delivering and
organising that includes various entities such as worker and organisation welfare etc. It will aid
the private company worker in achieving qualified and skilled applicants for working
environment so as the respected company (Guest, 2011). Also by coordinating activities of team
working, company can implement proactive approaches for effective future outcome and group
collaboration working structure.
TASK 2
2.1 Requirement of training needs for staff at different level
A company play different roles and responsibilities for which they create different
strategies and plans in more significant manner. Hence, it is needed for HR of firm to coordinate
proper development and learning session for the resected company employee. Sun Court
Residential Limited has been providing training to their worker for first time. Hence, employee
of enterprise are organising effective seminars and other plans. In a company, there are three
level of personnel i.e. lower, middle and higher authorities. The duties and responsibilities of
worker differ as per the change responsibilities. There are mainly two session types of training
opted by respected firm: On-the-Job Training: A company coordinate various development and training pro rams
within their internal workplace in order to improve the basic skills and knowledge of
employees.
 Off-the-job Training: It is coordinated for delivering refresh environment an
brainstorming practices in the organisation often organised outside of enterprise in order
to create friendly understanding among each other.
9

Through supporting such activities which straightly influence the country as well as
company benefits if enterprise would be able to meet the high market share and competitive
edge. Thus, this is very necessary to provide worker training and development facilities for
meeting new knowledge and skills level at different phases. This is mentioned here: At Association Level: According to this, company need to coordinate proper off-the-job
session of training for working employees from distinct division of enterprise in order to
increase their basic abilities, skills and knowledge (Active? Pragmatic? Reflective? What
type of learner are you?, 2017). The performance of employee help in achieving he
determined goals and objectives within the certain time frame. Such activities of training
often are case studies, conferences, meetings, workshops etc. which can help existing
worker to face the complex condition in more disciplined manner. Occupational Level: According to this, the training session need to improve their skills
and qualification of worker for gaining more productive work at the occupational level.
Each worker of enterprise are performing their own abilities and skills which is assigned
and set by leader or manager for which different session of training is being organised.
For example: Sun Court Limited coordinate training session for worker with the help of
People R Us in order to meet maximum outcome.
 At Personal Level: With the purpose of enhancing worker responsibilities and duties on
individual level, an enterprise coordinate the program of training and development.
Employee require to achieve the skills professional to fulfil their duties. Few session of
employee training and learning aid in development and achievement in the respected
company.
2.2 Advantages and disadvantage of various training methods
As the respected company is organising various different session of training which can
carry out both negative and positive influence for future purpose. Thus, before program
execution of session of training, company require to analyse the worker knowledge which can
help them in considering their roles & responsibilities. There are numerous demerits and merits
of these methods which is described under:
Training methods Merits Demerits
Coaching & mentoring It is assisting to seek their basic In case, the individual can not
10

weaknesses and strength which can
help in meeting determined
outcome (Hobfoll, 2011).
perform according to their
leader, it can cause of various
issues and barriers at workplace.
Apprenticeship Worker have been supported with
the opportunities of development
and learning new skills leading to
personal and professional
development of overall individual.
The period of learning is lesser
than it should be which can lead
to lack of employee retention and
satisfaction within firm.
Job rotation It help employee in learning new
knowledge and experience in
different sector of work despite
one's own.
This can lead to workplace
anxiety and stress.
Lectures & seminars This is an interactive methods
which provide the change to
respond worker in the decision
making procedure as well as
performing abilities within their
working environment.
From the support of manager to
an individual, other worker may
feel demotivated which can
decrease the performance of
overall enterprise.
Case study It helps in delivering best
assistance to worker through
providing proper helps and
presentation of data in best way.
It is not beneficial for companies
like Sun Court Residential to
achieve the case study of whole
subject.
2.3 Systematic approach to plan training and development for a training event
It is paramount for Sun Court Residential Limited to accurately design and execute the training
session which can help in meeting the targetted goals of enterprise. It is essential for manager to
conduct proper programs of training for better knowledge along with motivation of employee in
order to develop and meet success.
Here is discussed better design that is fundamental for session of training discussed below: Aims of Company: In this phase, determination of aims and objectives of enterprise
training is being made which help in meeting the responsibilities in significant manner.
11

 Setting the training requirement: In this method, this is fundamental for a manager to
identify the needs and demands of training for covering all issues in efficient style
(Knowles, Holton III and Swanson, 2014). Training need among worker is to learn new
trends and skills along with information of serving services. Designing of training strategy: A proper strategy of training along with methods, types,
roles, duties, place through to design the strategic plan of training.
 Execution of training: It is the final stage and organisation implement the training on
certain place and time frame.
3.1 Prepare evaluation using suitable techniques
Training evaluation refer to the attempted operations and setting quality of determined
program. Sun Court Residential Limited has maintained the issues and conflicts session at
working environment along with gaining required state funds for meeting the sector of health &
social care. With the purpose of developing HRM activities and maintaining the activities, a
company implement different types of activities (Rosenbusch and et. al., 2011). Sun Court
Residential Limited also execute such plans that help them in meeting desired outcome. There
are different methods which is used for the evaluation purpose of training period used by People
R Us i.e. formative and summative. In this report, summative and formative methods of
development would be used for achieving long and short term objectives.
Kirkpatrick's Structure: This theory or framework was established in 1959 in which
Kirkpatrick four training phases that is described below: Reaction: Measurement trainee and training period is offered as per the responses. Learning: Measurement of learning in different manner. Behaviour: After session of training, behaviour is being assessed.
 Result: In the final stage, evaluation of result is being conducted for achieving numerous
elements.
Numerous evaluation methods can be employed by Sun Court Ltd in order to achieve
their high standard of work in regard of attaining their targetted audience. Here are discussed
some of the major components as beneath: Questionnaire: This is presented specially for the trainee in order to measure whether
training is proven efficient for organisation or not.
12

 Observation: through observing previous and standard performance of trainees,
enterprise can evaluate and create proper analysis over the practices of Sun Court in more
significant manner. Training Audit: Auditing can be defined as training monitoring procedure which is begin
from the conduction time. This can help in understanding the quality of training which
can also help in understanding numerous demerits and merits of training techniques in
more corrective way. Feedback: This is fundamental to outline and review the response of trainer and trainee.
It can assist learnings of both trainee and learners depicting their drawbacks and
strengths.
 Performance Evaluation: through measuring and comparing standard performance with
resulted performance that can deliver more programs of training in significant manner.
Here are enclosed a proper proforma of evaluation form that can be opt by Sun Court Ltd
i.e. discussed as below:
13

3.2 Analyse training event
Main evaluation purpose of training session is to identify the need, influence and provide
proper support and direction to workers of Sun Court Limited. This can aid in growth and
improvement of enterprise i.e. coordinated by People R Us. It also aid in future decision-making
process encouraging the member of staff in better way. Here are described few benefits of
enterprise which is discussed as below:
 Training and learning program review,
 Assist in session modification for future purpose.
 Aid in solving barriers and issues dealing with the practices.
 Reduce barrier and conflicts.
 Help in problems and issues which impact impact on future training.
14

There is discussed some of the major evaluation types that can be opted by People R Us
i.e. mentioned as below: Summative: This is a lengthy and complicated process that help in the training session
implementation within company (Martin, McNally and Kay, 2013).
 Formative: In this stage, worker review is being undertaken after training programs, the
observation and survey methods can be used for this purpose.
Company manager try to execute several programs and process for the evaluation
assessment that are aiding in suitable information gathering for making effective decision-
making.
3.3 Review on success of evaluation method
Such session are more beneficial for both entities whether it is the company of employee
of their organization of Sun Court Limited. In this, standard and actual performance of employee
is being critically compared for understanding the level of performance and assessment of issues
in growth. Organisation manager has to undertake response through form filling process from
both the trainer and worker which were the participants in the whole procedure. The enterprise
can accumulate important data and information linked with the impact of training from them.
Firm has to assess the recent worker performance in regard of closely analyse the upcoming
performance of employee within the company. Organisation has assessed the work execution as
per the desired and requirements of them. On different organisational levels, training evaluation
procedure is being made within a company which can help the human resource management as
well in managing activities (Pedler ed., 2011). This is required to analyse the methods of training
and development as this help in designing and managing other future procedures as well. This
reduce the barrier and drawbacks through improving the weaker part from it.
The organisation has accumulated response of feedback, performance evaluation and
questionnaire method in regard of attaining business objectives as well as emphasise over the
performance. These methods have proven as more effective and significantly successful
impacting positively over the practices and productivity of organisation. Here are reported some
of merits that have been observed after the implementation of training in Sun Court Ltd briefed
as below:
15

 Attitudes and reaction of worker is referred as psychological procedure that helps in
determining and understanding the experiences of employee. It has delivered more
comfortable and friendly environment to the company.
 Training is most fundamental which can help in improving knowledge, abilities and skills
of worker. This is fundamental in delivering proper inspiration and emphasise over the
level of performance of worker in more significant manner.
Hence, there are numerous positive manner through the enterprise affect the Sun Court
Ltd along with increasing their productivity in more significant manner.
CONCLUSION
The above report summarise that development of human resources consist of individual
training supporting the new opportunities, skills and resource distribution which are profitable
for worker and other activities of development. in order to make desired modification within the
learning curve, this is fundamental for enterprise to adopt suitable learning methods within their
enterprise. By opting effective and suitable technique or methods, organisation can improve their
learning, firm can provide high quality of services to their consumers. UK state is now
highlighting over the training and learning of worker in order to reduce cases of improper care
and barrier in evolution. United Kingdom government is underlying various initiative for the
development of their human resources that companies need to comply. employee of enterprise
are organising effective seminars and other plans. It is essential for manager to conduct proper
programs of training for better knowledge along with motivation of employee in order to develop
and meet success. With the purpose of developing HRM activities and maintaining the activities,
a company implement different types of activities. Main evaluation purpose of training session is
to identify the need, influence and provide proper support and direction to workers.
16

REFERENCES
Books and Journals
17