Assignment : Management Structure of M&S

Added on - 04 Oct 2020

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UNIT - 4 MO
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11. Overview and management structure of M&S Ltd............................................................12. Roles and responsibilities of manager and leader..............................................................23. Management theories and differences between managerial functions and roles of leaders24. Role of leaders and managerial functions in different situations.......................................35. Management and leadership theories for sustaining growth and performance..................46. Evaluation of weakness and strength of various leadership and management theories:....57. Impact of leaders and managers on performance of M&S Ltd and strategies for futureimprovement...........................................................................................................................5TASK 2............................................................................................................................................61. Operational management approaches implemented by M&S Ltd.....................................62. Role of managers and leaders in operation management...................................................73. Role of operational management approaches in achieving organisational goals...............74. Effectiveness of managers and leaders in improving efficiency of operation management75. Effect of external factors on operations management of organisation...............................86. Evaluation of operational management system of M&S Ltd for managing factors whichaffects business.......................................................................................................................87. Recommendations for improving operation management system.....................................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
INTRODUCTIONOperation management is defined as the organisational function to ensure regular andhinder free production and delivery of goods and services by management of all businessresources. Leadership and management are vital strategies for the successful accomplishment ofall business operations (Carroll and Buchholtz, 2014). Report will analyse the managementstructure of Marks & Spencer (M&S Ltd) which is a well-known multinational organisation inretail sector. The report will analyse role of manager and leader by using case example of M&SLtd.It will evaluate the strengths and weaknesses of various management and leadershiptheories for sustainable growth of M&S Ltd. The report will explain operational management oforganisation and the role of managers and leaders in effective management of operationalactivities of M&S Ltd. It will emphasize on the key approaches and principles of operationmanagement and strategies for their improvement. Further, report will also discuss the impact ofexternal factors on operational decisions of leaders and managers of M&S Ltd. The report willexplore operational management applications for managing business related factors and willsuggest future improvement strategies for Marks & Spencer.TASK 11. Overview and management structure of M&S Ltd.M&S Ltd is one of the leading retailers that has it’s headquarter in UK. The organisationis a multinational venture that deals in food items, home products and clothing. It was found inthe year 1884 and currently, organisation acquires approximately 1035 stores in United Kingdomand 428 stores at international level (M & S, 2018). One of the key factors for such extremegrowth and success of organisation is its exclusive and skilled management structure. Themanagement structure of M&S Ltd ensures that goals are achieved by appropriately using itsresources. Effective planning, arrangement, supervision, communication and problem solvingattitude are the crucial tools for effective management structure.M&S Ltd follows vertical management structure due to large size of organisation. Invertical management structure, managers are at higher level and all other staff members are atlower end. This structure ensures that all functional departments of M&S Ltd such as store,production, quality management and finance as well as customer service perform well and1
achieve their respective goals. The vertical management structure of M&S Ltd has followinglevels:Top management level:It consists of CEO and presidents of M&S Ltd who areresponsible for decision-making, strategies and long term goals of the entire organisation.Middle level:Authorities at this level implement the plans of top level management.They provide guidelines about the execution process about how M&S Ltd will promoteor achieve its sales targets.Supervisor level: This level of management structure includes supervisors who assignduties to staff members of M&S Ltd. They directly interact with the employees andcustomers of organisation (Jeston, 2014).M&S Ltd is operating worldwide and thus, it requires vertical management structure sothat each department and area of the organisation will function well.2. Roles and responsibilities of manager and leaderLeader is defined as an individual who leads or guides the organisation so that it willhave clear perspective of its goals and methods. On the other hand, manager is defined as theauthority who is responsible for management of organisational resources for achieving goals oforganisation. Leaders of M&S Ltd create vision for organisation like for instance, organisationhas vision to establish itself as the most powerful retailer across the world. Contrary to theleaders, managers create goals. For example: M&S Ltd can have goal that by the end of year,they have to increase their profits by 300 percent.The leaders of organisation tend to maintain uniqueness of organisation. On the otherhand, for effectively managing resources, managers are always ready to adopt changingmarketing trends. For instance: leader of M&S Ltd aims at keeping unique brand value all overthe world but managers can follow their competitors for framing marketing strategies (Bolmanand Deal, 2017). Leaders keep their focus on long term vision whereas, the managers of M&SLtd plan strategies in accordance with short term targets by managing resources andtechnologies.3. Management theories and differences between managerial functions and roles of leadersIn order to achieve the business objectives, M&S Ltd uses following managementtheories like:2
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