Communicating for cultural safety Assessment 2022

CCS101 Communicating for cultural safety - Assessment 1 Response Template
Assessment 1 Response Template
STUDENT NAME
DATE
Course HLT54115 Diploma of Nursing
Subject Title CCS101 Communicating for cultural safety
Unit of
Competency
HLTENN002 Apply communication skills in nursing practice
CHCDIV001 Work with diverse people
Performance
Criteria,
Knowledge and
Performance
Evidence Assessed
PC:
HLTENN002: 1.1, 1.2, 1.5, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 3.4
CHCDIV001: 2.1, 3.1, 3.2, 3.3, 3.4, 4.1, 4.2, 4.3, 4.4
PE:
CHCDIV001: 2b
KE:
HLTENN002: 1a, 1b, 1e, 2, 3a, 3b, 3c, 3d, 3e, 3f, 3g, 4, 5, 6, 8, 9, 10
CHCDIV001: 1, 2, 9a, 9b
Title of
Assessment Task Assessment Task 1 - Case Study
TASK Assessment Criteria
Question 1
Specify four (4) types of physical, social or cultural diversity that may
lead to complex communication issues in situations like the one
viewed in the scenario. In your response, consider the health issues
clients may have as well as those related to their backgrounds.
For each option, specify one (1) way you could sensitively resolve the
issue.
Response:
Physical diversity
Health impairment, cognitive impairment, verbal and non-verbal communication issues
Solution
The nurse has to be aware of the physical impairment of the patient and handle the issue skillfully.
Social or cultural diversity
Cultural believes, language, attitude and miscommunication
Solution
The nurse has to develop multiple skills to ensure cultural safety (Blay et al. 2018).
CCS101_Assessment_1_Module_2.2

CCS101 Communicating for cultural safety - Assessment 1 Response Template
TASK Assessment Criteria
Question 2
From the video, identify two (2) behaviors that facilitated
communication and two(2) that inhibited communication between the
nurse, Fei, and George.
Response:
Behaviors facilitated communicating
 face to face communication
 appropriate facial expression and tone
Factors inhibited communication
 Hearing impairment of the patient
 The nurse failed to maintain eye contact (Norouzinia et al. 2013).
TASK Assessment Criteria
Question 3
Nurses may need to adjust their use of health terminology depending
on who they are communicating with. In 50 words, differentiate
between the terms ‘medical terminology’ and ‘lay terminology’ and
identify when it would be appropriate to use either.
Response:
Medical terminology
Medical terminology is said to be the terms related to the human body and disease conditions that
are specifically used by the health care professional for effective communication and better
understanding. Medical terminology needs to be used only used by medical professionals.
Lay terminology
Lay terminology is said to be the terms related to the human body and disease conditions that are
generally used by the public for communicating health issues. Health care professionals need to be
aware of both medical terminology and lay terminology and use appropriately.
TASK Assessment Criteria
CCS101_Assessment_1_Module_2.2

CCS101 Communicating for cultural safety - Assessment 1 Response Template
Question 4 Provide one (1) example of inappropriate use of terminology from the
scenario. Include a 20-word rationale as to why it was inappropriate.
Response:
In the case scenario, the nurse used the term ‘Tablet’. The patient and her relative were not aware
of the term. Despite repeated usage of the term, the patient’s expression shows that she is
ignorant of the term. The issue may be due to the language problem.
CCS101_Assessment_1_Module_2.2

CCS101 Communicating for cultural safety - Assessment 1 Response Template
TASK Assessment Criteria
Question 5
There are several factors to consider for effective communication,
especially in situations like that involving Fei Hong. These are listed
below. For each item listed specify:
 Two (2) actions you could use to make it effective
 One (1) communication choices of the nurse, that was not
appropriate.
Elements of communication:
 Interviewing techniques
 Active listening
 Conflict resolution
 Interpersonal skills
 Negotiating solutions
 Group dynamics
 Access and use of interpreters
Element Action to use it
effectively Example of it not being done in Scenario
Interviewing
techniques
 Active listening
 friendly
communication
The nurse failed to implement active listening.
Active
listening
 Build trust
 Show concern
Trust is not built between the patient and nurse
Interpersonal
skills
 Use simple
terminologies
 Use appropriate
tone
Simple terminologies are not used
Conflict
resolution
skills
 Aware of cultural
and social
differences
 Understand the
feelings of the
patient
Unaware of social and cultural differences
Negotiating
skills
 Building rapport
 Problem-solving
Problem is communication was not solved
Group
dynamics
 Mutual respect
 Communication
skills
Mutual respect was missing in the scenario
Access and
use of
interpreters
 Improves
understanding
 Builds a
therapeutic
relationship
Access of interpreters was absent in the scenario (Norouzinia
et al. 2013).
CCS101_Assessment_1_Module_2.2