Assignment on Employability skills PDF

Employability skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1Set of own responsibility and performance objective............................................................1
1.2 Evaluate own effectiveness towards objective .....................................................................2
1.3 Make a recommendation for improvement...........................................................................3
1.4 Motivational techniques of Travelodge ( Marlow's theory) .................................................4
TASK 2............................................................................................................................................5
2.1 Develop solutions to work-based problems identified during work experience as a
manager at Travelodge Hotel .....................................................................................................5
2.2 Communicate in a variety of styles and appropriate manner at various levels.....................6
2.3 Time Management Strategies of the Manager of Travelodge Hotel...................................7
TASK 3 ...........................................................................................................................................8
3.1 The roles people play in a team and how they work together to achieve shared goals.........8
3.2 Team dynamics.....................................................................................................................8
3.3 Alternative ways to complete task and achieve team goals..................................................9
TASK 4..........................................................................................................................................10
4.1 Evaluate tools and methods for developing solutions to problems ....................................10
4.2 Develop an appropriate strategy for resolving a problem of labour turnover ....................11
4.3 Evaluate the potential impact on the business of implementing the strategy.....................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Employability skills refers to the set of skills and behaviour which are essential for performing
every job. It defined as a transferable skill needed to every individual to make them employable.
Employability based on individual's knowledge, skill and attitude that how employee present in
front of employer. Travelodge hotels limited is a private company, launched in 1985 and
operating in hotels and hospitality services across the United kingdom. Headquarter of this
company is in Thame, England and it has 11000 number of employees across the UK. It has over
500 hotels in UK and 11 hotels in Ireland and 5 hotels in Spain. The report develops a set of
responsibility and performance objectives and recommendation for improvement(Abas and
Imam, 2016). It also defines how to develop interpersonal and transferable skills. The report will
highlight dynamics of working with others and also analyse alternative ways to complete task
and achieve team goals. Apart from this, it will also help in evaluating potential impact on the
business of implementing the strategy as well as work related problems and their solutions.
Moreover, the report will also include time management strategies.
TASK 1
1.1 Set of own responsibility and performance objective
Personal responsibilities, it refers to take the responsibilities of your own actions. It is
being able to take responsibilities of well-being without blaming others to do it for you.
It is important to have own responsibilities because it motivates employee to work
effectively towards the accomplishment of their own goals and responsibilities.
As a manager I have analysed that responsibilities of manager towards organisation are
as follows-
Effective time management, as a human resource manager of Travelodge hotel
company, I can manage my time effectively through scheduling each and every work on time
standard and completing work according to the prescribed standard which will in turn also help
bringing effectiveness in my work.
People management, as a HR manager I am responsible in the company for managing
peoples and their work through allocating work to each and every employee with time standard
of completing task as well as I will try my level best to add up to their skills.

Accountable, as a human resource manager of Travelodge hotel company I am
accountable to top management for performance and also responsible for my employees as a
guider and motivator. This will help in maintaining transparency in work.
Communication, As a HR manager this factor is very important for my own role
because I am responsible for communicating the goals and policies of Travelodge company to
employees as well as team members(Chan and et.al., 2018). Moreover, I will make efforts to
develop a flexible structure of communication so that subordinates can feel comfortable in
communicating any feedback or grievances in order to maintain healthy environment at the
workplace.
Conflict management, As a manager I feel I am responsible for managing the conflict
between employee and employer and I will take the proper and better decision in this situation to
improve the performance of employees in the Travelodge hotel company.
Performance objective, it refers to those objective which are essential to improve the
performance of my own and I will set my performance goals which enable me to plan and
organise my work and help me to achieve the higher results in terms of getting better position.
Communication skills, As a Human resource manager I will improve my
communication skills for developing my career opportunities and better communication skill also
reduce the risk of any work in Travelodge company.
Problem solving skill, in Travelodge company as a manager I have to develop my
problem solving skills for making solution against critical solutions and also to develop ability
which reduce risk in critical solutions.
Knowledge & skill, As a human resource manager I will represent my company
Travelodge hotels as corporate leader through improving my job knowledge and skills.
Performance, I will improve the performance level of my as well organisation and
develop the Travelodge in global expansion(Collet, Hine and Du Plessis, 2015).
1.2 Evaluate own effectiveness towards objective
I have discussed earlier as I have appointed as human resource manager of Travelodge
hotels company. Therefore, my responsibility is to check standard of objective effectively. So I
have implemented some processes which improve my effectiveness and helps in accomplishing
organisational goals.

Develop Communication skill, As a human resource manager of Travelodge hotel
company I have to develop my communication skills as I mention in performance objective
which can be possible only through reading tutorials and throughout talking with my employees.
Problem solving skills, with the help of effective problem solving skills I can make a
good solution on critical solutions in Travelodge hotels Ltd, which encourage employee to give
their best efforts towards company goal.
Develop knowledge, for getting high productivity in the Travelodge company I can
improve my knowledge and skills through training sessions(Howell and Martinez, 2017).
Knowledge development procedure helps in improving my work efficiency and also provides
ways to attain organisational objective efficiently.
Performance level, I can increase my performance level by performing work in better
way which ultimately results in achievement of organisational goals and also encouraging my
interest towards the Travelodge hotels industry.
1.3 Make a recommendation for improvement
Professional skill Current level Way to improve
Communication skill Average In Travelodge hotel company,
as a human resource manager I
can improve my
communication skills through
arranging group discussion and
training session on
communication.
Problem solving skill Average As a manager of Travelodge
company I can improve my
problem solving skill by using
information technology rapidly
which helps me to find out
better way to solve the issues.
Presentation skill poor I can improve my presentation
skills through training sessions

and seminars which is
arranged by top management
of Travelodge hotels company.
Time management poor As a manager of Travelodge
company I can develop
effective time management by
scheduling my whole work on
proper time and also
accomplish task with in the
standard time.
Team work Average As a human resource manager
of Travelodge hotel Ltd. I can
encourage my team members
interest to participate in the
decision making process to
improve working process of
employees.
1.4 Motivational techniques of Travelodge ( Marlow's theory)
Physiological needs:
This is the step which helps to motivate the employees and managers of Travel lodge to
stay motivated as their needs related to thirst, hunger, and sleep are fulfilled.
These are the basic necessity every human wants to get satisfied(Ito and Kawazoe, 2015). If such
needs going to satisfy than only human resource of the company will stay motivated and give
their best to the organisation.
As the physiological needs include basic necessity and are biological requirements for
human survival. If these need not be satisfied than employees of the Travel lodge will not be able
to perform effectively and efficiently in the respective hotel and hospitality industry.
Safety needs:

This includes the items which are required by the staff of the travel lodge through which
they are able to feel safe from physical or any economic harm. For this, organisation need to
make the availability of correct tools for the jobs and must create an environment where
individuals feels comfortable in challenging requests that are dangerous to them.
Social needs:
This require the desire of the employees to give and receive affection and to be part of the
group. This can be arranged by the travel lodge through arranging schedule weekly project team
meetings. And get the team together to celebrate project milestones people are social beings and
need social contact. Hence, there is availability of friendship, acceptance and caring which help
travel lodge to achieve its goal more effectively.
Esteem needs:
This is one of the technique which relate to the recognitions one can receive from others
as well as with self -esteem apart from the salary there are some other factors also which
motivate the employees of the travel lodge, and that is compliments, trust, autonomy and
respect(Jackson, 2015).
Self-actualisation:
This technique includes the each staffs professional goal with hotel's goal when tasks are
assigned. This empower the team members so that they can grow and develop.
TASK 2
2.1 Develop solutions to work-based problems identified during work experience as a manager at
Travelodge Hotel
Problems identified during work experience as a manager at Travelodge hotel with their
respective solutions are as follows:
Unhealthy competition between teams – it may be defined as unethical practices adopted by
any team in order to achieve team objectives by putting the other team down which has an
adverse impact on maintaining healthy environment in the organisation(7 essential time
management strategies, 2018). As a manager of Travelodge hotel efforts would be made to
eliminate unhealthy competition by communicating with them and encouraging team members to
value the members of other team as well. Moreover, motivating them to adopt ethical practices to
fight competition.

Miscommunication – it may be defined as communicating ideas, views, messages and opinions
inadequately. It may arise because of barriers in communication and lead to message being
misunderstood or misinterpreted. In order to avoid miscommunication in Travelodge hotel,
employees should be motivated to listen actively as well as the person communicating the
message should deliver the message clearly and precisely to achieve organisational objectives
effectively and efficiently.
Lack of clear team roles – it arises when the role of team members are unclear that is it has not
been defined properly(Abas and Imam, 2016). Hence, as a manager of Travelodge hotel
emphasis would be given on creating a well defined structure so that roles of team members
could be easily identified and conflicts at the workplace could be minimised.
2.2 Communicate in a variety of styles and appropriate manner at various levels.
To, Date: February 18, 2019
The senior manager
Travelodge hotel
Central city road, London
Respected sir/ ma’am,
This is to inform you that our hotel is going through tough times as various work-related
problems has been witnessed at the workplace. The major problem that has been arrived is
unhealthy competition between the teams which has resulted in unhealthy environment at the
workplace and hampered the smooth working of our hotel. Apart from that, miscommunication
has also created an adverse impact at the workplace due to failure of adequate exchange of
messages, opinions, views and ideas. Moreover, complains regarding unclear team roles were
also witnesses. Hence, I request you for your support in solving problems so that immediate
action could be taken to ensure smooth environment.
I hope that you respond to this letter as soon as possible.
Yours sincerely,
Lewis Matthew
(human resource manager)

MEMO
Travelodge hotel
central city road, London
February 18, 2019
To: staff members
From: HR manager
This is to inform all the staff members that we are aware of the problems faced by you and are
really concerned about it. In order to overcome these problems we request you all to come
forward with your problems and share with us, so that we can take corrective actions as soon as
possible. For serious problems, report to the senior manager through email or fax and the
problems which are not of great importance could be reported to middle level manager through
telephonic conversation as well as to lower level manager through face to face interaction.
I hope that this will help in maintaining positive environment at the workplace.
Sincerely,
Lewis Matthew
(human resource manager)
2.3 Time Management Strategies of the Manager of Travelodge Hotel.
Time management strategies at Travelodge hotel are:
Prioritisation of the work load – The Manager of Travelodge Hotel manages their time
according to the workload. For example, they try their best to finish the lengthy work first so that
it gets completed on time(Problems at work, 2019). They make a to-do list at the start of the day
and then does the work accordingly which helps the Travelodge organisation to finish the work
on time. They also set realistic deadlines for their tasks so as to avoid late completion of the
tasks. Prioritisation aids the organisation in the effective completion of the work.
Setting-up work objectives – Setting-up of work objectives helps the managers of the
hotel to have a clear vision about the type of work they are supposed to do. It also improves the

efficiency of the employees of the Travelodge Hotel. And setting up the objectives of the hotel
helps the organisation to finish the work on time.
Making and keeping appointments – The managers of the Travelodge hotel keeps on
making appointments as it helps in saving time and money because managing appointments'
means managing time if a work gets completed before its deadline then the employees of the
organisation can use the remaining time in other money-producing ways(Chan and et.al., 2018).
Making and keeping appointments demonstrates the respect and honour the organisation have for
its consumers, All these things further help the organisation to be the best in the lodging industry.
Working steadily rather than erratically – Working steadily help the managers of the
organisation in a number of ways. First of all, working on a regular basis help managers in the
stability of their jobs in the Travelodge hotel. Because erratically working can lead to bad results
and loss of time. An employee working steadily has more number of chances to complete the
work before its deadline, whereas an erratically working employee will only lead to the wastage
of time.
TASK 3
3.1 The roles people play in a team and how they work together to achieve shared goals
According to Belbin team role model, team roles identify the behaviour that can be
recognized while working with others. This model is design to use the talents and personalities of
team members.
Coordinator: it refers to role which need to be matured enough to be confident about what they
are doing. This role play by the new employees to understand what Travelodge company want
and accordingly work on accomplishing organisational goals. It helps in reducing employee
turnover by providing healthy working environment(Tsitskari, and et.al., 2017).
Team worker: it as an important role in the company because it is the person who is actually
part of handling team project effectively. In the Travelodge company this role increase the
employee participation in team because team worker is needed competitive knowledge and skills
for making healthy competition which increase the interest of employees towards the attainment
of company’s goals.
Implementer: it is also plays an important role in achieving Travelodge company’s goals
because it is the reliable person who turns idea into action. But it also has weakness it might runs
slow towards new possibilities (Abas and Imam, 2016).

Specialist: it is the role which is played by the new employee as a single minded people who has
skill and knowledge to handle the projects of Travelodge hotel company. It also plays a role as
advisor to guide his employees for encouraging their interest towards company to contributing
their best efforts in completing organisational goal(Trought, 2017).
3.2 Team dynamics
According to Tuckman model of group development, team can not be perform well once
it is not formed. As already have discussed in Travelodge hotel company, there employees are
more interested in achieving individual goals instead of team goals and this has hampered the
performance of team. It can be reduce through setting attainable goals and also clarifying the
roles and task of employees(Chan And et.al., 2018).
Forming stage: it is the first stage of group development which present the time in which
group just starting to come together for working towards the attainment of group task. It
increases the interest of Travelodge hotel companies employee in terms of achieving group goals
by providing purpose of group and also determine how team is going to organise
Storming stage: this step of group development is important concept in Travelodge hotel
company for reducing employee turnover through maintaining good relationship among group
members and it also helps in reducing causes of disputes and conflicts(Collet, Hine and
DuPlessis, 2015).
Norming stage: in this stage team members become more enjoyable and also interact
with each other through open communication which ultimately helps in making healthy work
environment. It also helps in reducing employee turnover because in this employee start
resolving project related issues.
Performing stage: the third step of group development is performing stage, it takes place
when team member clear about their needs. The interest of employees towards the group goals of
Travelodge company can increased through establishing sense of belongingness among team
members and the focus of group remains on achieving group goals.
Adjourning stage: it is final stage of group development, it takes place when task is
completed. It retains team member of Travelodge hotel company in the group because it looks a
team as a well-being of group members(Cottrell, 2015).
3.3 Alternative ways to complete task and achieve team goals
motivation-

By providing different motivational factors to employees travel lodge is reducing the
employees turnover as dissatisfied employees are not giving their best. Dissatisfaction among
employees is due to unhealthy competition and lack of clearance of team roles(Trought, 2017).
To manage all these problems travel lodge start using motivational factors which includes:-
Offering competitive pay and benefits Travelodge is finding what its competitors are
paying to their employees so employee of travel lodge do not find other company attractive.
Research on competitive salary range and deciding the pay fr employees accordingly travel lodge
is offering the best range to motivate the employees to remain in travel lodge for long run.
Hence, reduction in employees turnover(Harun and et.al., 2017).
Setting direction-
Some employees of Travelodge are unclear about their team roles and getting dissatisfied
which resulting in unhealthy competition and employee turnover.
To avoid this, Travelodge is offering a completer set of direction to its employees so that
they can work in the given direction and help to achieve the organisational and individual goal
effectively.
If some employees are stagnated in one job for too long, they start finding it boring and
they may search another job where they can use their skills well with clearance of their roles and
work path they will stop competing with other employees which resulted in unhealthy way for
travel lodge(Jackson, 2015).
So Travelodge is showing employees a career path which gives them a purpose and
direction towards which they have to work. Travelodge is showing their employees a clear path
and guiding them timely so that work can be continued in an efficient manner and reduction of
unhealthy competition can be done.,
Responsive:
To reduce Increased turnover and unhealthy competition Travelodge decide to assign
some duties with the job to the employees so that they find job more attractive and work in
direction of its goals(Messum and et.al.,2017).
Employees find less interested if they have no responsibility towards their work and also
they did not give their best to the job. Hence, to make employees retain in business for longer
term trade lodge adding duties that increase responsibility which actually make jobs attractive
and interesting to them(Trought, 2017).

TASK 4
4.1 Evaluate tools and methods for developing solutions to problems
Various tool and methods that are used for developing solutions to problems are:
Brainstorming method - under this method, efforts would be made to generate as many ideas
as possible in order to solve the problem of unhealthy competition arising at the Travelodge
between the teams by promoting the members of the team to generate as many ideas as they can
to overcome the problem of unhealthy competition and then finally selecting the best solution
from among the alternatives(Collet, Hine and Du Plessis, 2015).
Drill down technique – it is a technique in which complex problems are broken down into
smaller proportions for getting to the root cause of any problem. This method is adopted by the
Travelodge in order to overcome the problem of miscommunication as with the help of this
technique, the reasons which have resulted in miscommunication could be identified and then
cured in order to run the hotel smoothly. Moreover, this method was also used to solve the
problem of unclear roles of team members by defining the roles clearly in order to achieve the
objectives.
4.2 Develop an appropriate strategy for resolving a problem of labour turnover
In order to overcome the problem of labour turnover, Travelodge will motivate its
employees by providing them various kinds of rewards such as 10% increase in salary,
recognition such as employee of the year and bonus from time to time in order to boost their
morale so that they retain in the hotel for a longer duration of time and will ultimately reduce the
labour turnover rate (Howell and Martinez, 2017). Moreover, motivation helps in creation of job
satisfaction in the mind of employees as it will help in developing the sense of belongingness in
the mind of employees so that they will feel connected to the business and will leave no stone
unturned to achieve objectives of Travelodge effectively and would also retain in the hotel.
4.3 Evaluate the potential impact on the business of implementing the strategy
Potential impact on the business of implementing the strategy could be categorised into 2
parts. One is financial and the other one is non financial.
Financial impact on the business
 Increasing profitability – by implementing the strategy labour turnover would be reduced
which will help in increasing the profitability of business as an experienced member is

likely to contribute more towards the profitability as compared to an inexperienced
member.
 Decrease in operational expenses and cost – it will help in decreasing the cost because if
employee turnover is reduced than the cost of training and recruitment would also be
reduced(Problem solving techniques for project managers, 2019).
Non financial impact
 Increased employee satisfaction – reduction in labour turnover is possible if and only if
the employees are satisfied. Hence, adopting the strategy would have an impact on
creation of employee satisfaction.
 Better working environment – adopting the strategy would have a positive impact on the
working environment as it would help in creation of healthy culture by developing a
sense of belongingness in the mind of employees.
CONCLUSION
From the above study it has been summarised that in order to solve the work related
problems such as unclear team roles and unhealthy competition, the hotel has decided to define
the roles of team members clearly as well as promoted ethical practices. Apart from that, a
formal letter to the senior manager regarding problems faced at workplace was also written and a
memo directed towards the staff members was also written to encourage them to come forward
with their problems, so that the hotel can take initiates to solve them. Moreover, brainstorming
and drill down technique was used to solve the problems encountered at the workplace and a
strategy of motivating employees was formed in order to reduce the labour turnover rate. Also,
the financial impact such as increasing profitability, reduced expenses and non-financial impact
such as increase employee satisfaction, better working environment was evaluated.

REFERENCES
Books and Journals
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Chan, S.W. and et.al., 2018. Employers’ perception on important employability skills in
the manufacturing industry.
Collet, C., Hine, D. and Du Plessis, K., 2015. Employability skills: perspectives from a
knowledge-intensive industry. Education+ Training.57(5).pp.532-559.
Howell, B. and Martinez, L.B., 2017. Developing Global Graduates with Portable
employability Skills through and Industry engaged international student experience set with a"
local" context.
Ito, H. and Kawazoe, N., 2015. Active Learning for Creating Innovators: Employability
Skills beyond Industrial Needs. International Journal of Higher Education.4(2).pp.81-91.
Jackson, D., 2015. Employability skill development in work-integrated learning: Barriers
and best practice. Studies in Higher Education.40(2). pp.350-367.
Messum, D. and et.al., 2017. Senior Managers' and Recent Graduates' Perceptions of
Employability Skills for Health Services Management. Asia-Pacific Journal of Cooperative
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Messum, D.G. and et.al., 2016. Employability Skills in Health Services Management:
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Rowe, A.D. and Zegwaard, K.E., 2017. Developing graduate employability skills and
attributes: Curriculum enhancement through work-integrated learning.
Tsitskari, E. and et.al., 2017. Employers’ expectations of the employability skills needed
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Online
Problem solving techniques for project managers. 2019. [online] available through
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