Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 1.1Set of own responsibility and performance objective............................................................1 1.2 Evaluate own effectiveness towards objective.....................................................................2 1.3 Make a recommendation for improvement...........................................................................3 1.4 Motivational techniques of Travelodge ( Marlow's theory).................................................4 TASK 2............................................................................................................................................5 2.1 Develop solutions to work-based problems identified during work experience as a manager at Travelodge Hotel.....................................................................................................5 2.2 Communicate in a variety of styles and appropriate manner at various levels.....................6 2.3Time Management Strategies of the Manager of Travelodge Hotel...................................7 TASK 3...........................................................................................................................................8 3.1 The roles people play in a team and how they work together to achieve shared goals.........8 3.2 Team dynamics.....................................................................................................................8 3.3 Alternative ways to complete task and achieve team goals..................................................9 TASK 4..........................................................................................................................................10 4.1 Evaluate tools and methods for developing solutions to problems....................................10 4.2 Develop an appropriate strategy for resolving a problem of labour turnover....................11 4.3 Evaluate the potential impact on the business of implementing the strategy.....................11 CONCLUSION..............................................................................................................................12 REFERENCES..............................................................................................................................13
INTRODUCTION Employability skills refers to the set of skills and behaviour which are essential for performing every job. It defined as a transferable skill needed to every individual to make them employable. Employability based on individual's knowledge, skill and attitude that how employee present in front of employer. Travelodge hotels limited is a private company, launched in 1985 and operating in hotels and hospitality services across the United kingdom. Headquarter of this company is in Thame, England and it has 11000 number of employees across the UK. It has over 500 hotels in UK and 11 hotels in Ireland and 5 hotels in Spain. The report develops a set of responsibility and performance objectives and recommendation for improvement(Abas and Imam, 2016). It also defines how to develop interpersonal and transferable skills. The report will highlight dynamics of working with others and also analyse alternative ways to complete task and achieve team goals. Apart from this, it will also help in evaluating potential impact on the business of implementing the strategy as well as work related problems and their solutions. Moreover, the report will also include time management strategies. TASK 1 1.1 Set of own responsibility and performance objective Personal responsibilities,it refers to take the responsibilities of your own actions. It is being able to take responsibilities of well-being without blaming others to do it for you. It is important to have own responsibilities because it motivates employee to work effectively towards the accomplishment of their own goals and responsibilities. As a manager I have analysed that responsibilities of manager towards organisation are as follows- Effective time management,as a human resource manager of Travelodge hotel company, I can manage my time effectively through scheduling each and every work on time standard and completing work according to the prescribed standard which will in turn also help bringing effectiveness in my work. People management,as a HR manager I am responsible in the company for managing peoples and their work through allocating work to each and every employee with time standard of completing task as well as I will try my level best to add up to their skills.
Accountable,asahumanresourcemanagerofTravelodgehotelcompanyIam accountable to top management for performance and also responsible for my employees as a guider and motivator. This will help in maintaining transparency in work. Communication,As a HR manager this factor is very important for my own role because I am responsible for communicating the goals and policies of Travelodge company to employees as well as team members(Chan and et.al., 2018). Moreover, I will make efforts to develop a flexible structure of communication so that subordinates can feel comfortable in communicating any feedback or grievances in order to maintain healthy environment at the workplace. Conflict management,As a manager I feel I am responsible for managing the conflict between employee and employer and I will take the proper and better decision in this situation to improve the performance of employees in the Travelodge hotel company. Performanceobjective,itreferstothoseobjectivewhichareessentialtoimprovethe performance of my own and I will set my performance goals which enable me to plan and organise my work and help me to achieve the higher results in terms of getting better position. Communicationskills,AsaHumanresourcemanagerIwillimprovemy communication skills for developing my career opportunities and better communication skill also reduce the risk of any work in Travelodge company. Problem solving skill,in Travelodge company as a manager I have to develop my problem solving skills for making solution against critical solutions and also to develop ability which reduce risk in critical solutions. Knowledge & skill, As a human resource manager I will represent my company Travelodge hotels as corporate leader through improving my job knowledge and skills. Performance,I will improve the performance level of my as well organisation and develop the Travelodge in global expansion(Collet, Hine and Du Plessis, 2015). 1.2 Evaluate own effectiveness towards objective I have discussed earlier as I have appointed as human resource manager of Travelodge hotels company. Therefore, my responsibility is to check standard of objective effectively. So I have implemented some processes which improve my effectiveness and helps in accomplishing organisational goals.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Develop Communication skill,As a human resource manager of Travelodge hotel company I have to develop my communication skills as I mention in performance objective which can be possible only through reading tutorials and throughout talking with my employees. Problem solving skills,with the help of effective problem solving skills I can make a good solution on critical solutions in Travelodge hotels Ltd, which encourage employee to give their best efforts towards company goal. Develop knowledge,for getting high productivity in the Travelodge company I can improve my knowledge and skills through training sessions(Howell and Martinez, 2017). Knowledge development procedure helps in improving my work efficiency and also provides ways to attain organisational objective efficiently. Performance level,I can increase my performance level by performing work in better way which ultimately results in achievement of organisational goals and also encouraging my interest towards the Travelodge hotels industry. 1.3 Make a recommendation for improvement Professional skillCurrent levelWay to improve Communication skillAverageIn Travelodge hotel company, as a human resource manager I canimprovemy communication skills through arranging group discussion and trainingsessionon communication. Problem solving skillAverageAs a manager of Travelodge companyIcanimprovemy problem solving skill by using information technology rapidly whichhelpsmetofindout better way to solve the issues. Presentation skillpoorI can improve my presentation skills through training sessions
andseminarswhichis arranged by top management of Travelodge hotels company. Time managementpoorAs a manager of Travelodge companyIcandevelop effective time management by scheduling my whole work on propertimeandalso accomplishtaskwithinthe standard time. Team workAverageAs a human resource manager of Travelodge hotel Ltd. I can encourage my team members interesttoparticipateinthe decisionmakingprocessto improveworkingprocessof employees. 1.4Motivational techniques of Travelodge ( Marlow's theory) Physiological needs: This is the step which helps to motivate the employees and managers of Travel lodge to stay motivated as their needs related to thirst, hunger, and sleep are fulfilled. These are the basic necessity every human wants to get satisfied(Ito and Kawazoe, 2015). If such needs going to satisfy than only human resource of the company will stay motivated and give their best to the organisation. As the physiological needs include basic necessity and are biological requirements for human survival. If these need not be satisfied than employees of the Travel lodge will not be able to perform effectively and efficiently in the respective hotel and hospitality industry. Safety needs:
This includes the items which are required by the staff of the travel lodge through which they are able to feel safe from physical or any economic harm. For this, organisation need to make the availability of correct tools for the jobs and must create an environment where individuals feels comfortable in challenging requests that are dangerous to them. Social needs: This require the desire of the employees to give and receive affection and to be part of the group. This can be arranged by the travel lodge through arranging schedule weekly project team meetings. And get the team together to celebrate project milestones people are social beings and need social contact. Hence, there is availability of friendship, acceptance and caring which help travel lodge to achieve its goal more effectively. Esteem needs: This is one of the technique which relate to the recognitions one can receive from others as well as with self -esteem apart from the salary there are some other factors also which motivate the employees of the travel lodge, and that is compliments, trust, autonomy and respect(Jackson, 2015). Self-actualisation: This technique includes the each staffs professional goal with hotel's goal when tasks are assigned. This empower the team members so that they can grow and develop. TASK 2 2.1 Develop solutions to work-based problems identified during work experience as a manager at Travelodge Hotel Problems identified during work experience as a manager at Travelodge hotel with their respective solutions are as follows: Unhealthy competition between teams– it may be defined as unethical practices adopted by any team in order to achieve team objectives by putting the other team down which has an adverseimpactonmaintaininghealthyenvironmentintheorganisation(7essentialtime management strategies,2018). As a manager of Travelodge hotel efforts would be made to eliminate unhealthy competition by communicating with them and encouraging team members to value the members of other team as well. Moreover, motivating them to adopt ethical practices to fight competition.
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Miscommunication– it may be defined as communicating ideas, views, messages and opinions inadequately. It may arise because of barriers in communication and lead to message being misunderstood or misinterpreted. In order to avoid miscommunication in Travelodge hotel, employees should be motivated to listen actively as well as the person communicating the message should deliver the message clearly and precisely to achieve organisational objectives effectively and efficiently. Lack of clear team roles– it arises when the role of team members are unclear that is it has not been defined properly(Abas and Imam, 2016). Hence, as a manager of Travelodge hotel emphasis would be given on creating a well defined structure so that roles of team members could be easily identified and conflicts at the workplace could be minimised. 2.2 Communicate in a variety of styles and appropriate manner at various levels. To,Date: February 18, 2019 The senior manager Travelodge hotel Central city road, London Respected sir/ ma’am, This is to inform you that our hotel is going through tough times as various work-related problems has been witnessed at the workplace. The major problem that has been arrived is unhealthy competition between the teams which has resulted in unhealthy environment at the workplace and hampered the smooth working of our hotel. Apart from that, miscommunication has also created an adverse impact at the workplace due to failure of adequate exchange of messages, opinions, views and ideas. Moreover, complains regarding unclear team roles were also witnesses. Hence, I request you for your support in solving problems so that immediate action could be taken to ensure smooth environment. I hope that you respond to this letter as soon as possible. Yours sincerely, Lewis Matthew (human resource manager)
MEMO Travelodge hotel central city road, London February 18, 2019 To:staff members From:HR manager This is to inform all the staff members that we are aware of the problems faced by you and are really concerned about it. In order to overcome these problems we request you all to come forward with your problems and share with us, so that we can take corrective actions as soon as possible. For serious problems, report to the senior manager through email or fax and the problems which are not of great importance could be reported to middle level manager through telephonic conversation as well as to lower level manager through face to face interaction. I hope that this will help in maintaining positive environment at the workplace. Sincerely, Lewis Matthew (human resource manager) 2.3Time Management Strategies of the Manager of Travelodge Hotel. Time management strategies at Travelodge hotel are: Prioritisation of the work load– The Manager of Travelodge Hotel manages their time according to the workload. For example, they try their best to finish the lengthy work first so that it gets completed on time(Problems at work,2019). They make a to-do list at the start of the day and then does the work accordingly which helps the Travelodge organisation to finish the work on time. They also set realistic deadlines for their tasks so as to avoid late completion of the tasks. Prioritisation aids the organisation in the effective completion of the work. Setting-up work objectives– Setting-up of work objectives helps the managers of the hotel to have a clear vision about the type of work they are supposed to do. It also improves the
efficiency of the employees of the Travelodge Hotel. And setting up the objectives of the hotel helps the organisation to finish the work on time. Making and keeping appointments– The managers of the Travelodge hotel keeps on making appointments as it helps in saving time and money because managing appointments' means managing time if a work gets completed before its deadline then the employees of the organisation can use the remaining time in other money-producing ways(Chan and et.al., 2018). Making and keeping appointments demonstrates the respect and honour the organisation have for its consumers, All these things further help the organisation to be the best in the lodging industry. Working steadily rather than erratically– Working steadily help the managers of the organisation in a number of ways. First of all, working on a regular basis help managers in the stability of their jobs in the Travelodge hotel. Because erratically working can lead to bad results and loss of time. An employee working steadily has more number of chances to complete the work before its deadline, whereas an erratically working employee will only lead to the wastage of time. TASK 3 3.1 The roles people play in a team and how they work together to achieve shared goals According to Belbin team role model, team roles identify the behaviour that can be recognized while working with others. This model is design to use the talents and personalities of team members. Coordinator:it refers to role which need to be matured enough to be confident about what they are doing. This role play by the new employees to understand what Travelodge company want and accordingly work on accomplishing organisational goals. It helps in reducing employee turnover by providing healthy working environment(Tsitskari, and et.al., 2017). Team worker:it as an important role in the company because it is the person who is actually part of handling team project effectively. In the Travelodge company this role increase the employee participation in team because team worker is needed competitive knowledge and skills for making healthy competition which increase the interest of employees towards the attainment of company’s goals. Implementer:it is also plays an important role in achieving Travelodge company’s goals because it is the reliable person who turns idea into action. But it also has weakness it might runs slow towards new possibilities (Abas and Imam, 2016).
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Specialist:it is the role which is played by the new employee as a single minded people who has skill and knowledge to handle the projects of Travelodge hotel company. It also plays a role as advisor to guide his employees for encouraging their interest towards company to contributing their best efforts in completing organisational goal(Trought, 2017). 3.2 Team dynamics According to Tuckman model of group development, team can not be perform well once it is not formed. As already have discussed in Travelodge hotel company, there employees are more interested in achieving individual goals instead of team goals and this has hampered the performance of team. It can be reduce through setting attainable goals and also clarifying the roles and task of employees(Chan And et.al., 2018). Forming stage:it is the first stage of group development which present the time in which group just starting to come together for working towards the attainment of group task. It increases the interest of Travelodge hotel companies employee in terms of achieving group goals by providing purpose of group and also determine how team is going to organise Storming stage:this step of group development is important concept in Travelodge hotel company for reducing employee turnover through maintaining good relationship among group members and it also helps in reducing causes of disputes and conflicts(Collet, Hine and DuPlessis, 2015). Norming stage:in this stage team members become more enjoyable and also interact with each other through open communication which ultimately helps in making healthy work environment. It also helps in reducing employee turnover because in this employee start resolving project related issues. Performing stage:the third step of group development is performing stage, it takes place when team member clear about their needs. The interest of employees towards the group goals of Travelodge company can increased through establishing sense of belongingness among team members and the focus of group remains on achieving group goals. Adjourning stage:it is final stage of group development, it takes place when task is completed. It retains team member of Travelodge hotel company in the group because it looks a team as a well-being of group members(Cottrell, 2015). 3.3 Alternative ways to complete task and achieve team goals motivation-
By providing different motivational factors to employees travel lodge is reducing the employees turnover as dissatisfied employees are not giving their best. Dissatisfaction among employees is due to unhealthy competition and lack of clearance of team roles(Trought, 2017). To manage all these problems travel lodge start using motivational factors which includes:- Offering competitive pay and benefits Travelodge is finding what its competitors are paying to their employees so employee of travel lodge do not find other company attractive. Research on competitive salary range and deciding the pay fr employees accordingly travel lodge is offering the best range to motivate the employees to remain in travel lodge for long run. Hence, reduction in employees turnover(Harun and et.al., 2017). Setting direction- Some employees of Travelodge are unclear about their team roles and getting dissatisfied which resulting in unhealthy competition and employee turnover. To avoid this, Travelodge is offering a completer set of direction to its employees so that they can work in the given direction and help to achieve the organisational and individual goal effectively. If some employees are stagnated in one job for too long, they start finding it boring and they may search another job where they can use their skills well with clearance of their roles and work path they will stop competing with other employees which resulted in unhealthy way for travel lodge(Jackson, 2015). So Travelodge is showing employees a career path which gives them a purpose and direction towards which they have to work. Travelodge is showing their employees a clear path and guiding them timely so that work can be continued in an efficient manner and reduction of unhealthy competition can be done., Responsive: To reduce Increased turnover and unhealthy competition Travelodge decide to assign some duties with the job to the employees so that they find job more attractive and work in direction of its goals(Messum and et.al.,2017). Employees find less interested if they have no responsibility towards their work and also they did not give their best to the job. Hence, to make employees retain in business for longer term trade lodge adding duties that increase responsibility which actually make jobs attractive and interesting to them(Trought, 2017).
TASK 4 4.1 Evaluate tools and methods for developing solutions to problems Various tool and methods that are used for developing solutions to problems are: Brainstorming method -under this method, efforts would be made to generate as many ideas as possible in order to solve the problem of unhealthy competition arising at the Travelodge between the teams by promoting the members of the team to generate as many ideas as they can to overcome the problem of unhealthy competition and then finally selecting the best solution from among the alternatives(Collet, Hine and Du Plessis, 2015). Drill down technique– it is a technique in which complex problems are broken down into smaller proportions for getting to the root cause of any problem. This method is adopted by the Travelodge in order to overcome the problem of miscommunication as with the help of this technique, the reasons which have resulted in miscommunication could be identified and then cured in order to run the hotel smoothly. Moreover, this method was also used to solve the problem of unclear roles of team members by defining the roles clearly in order to achieve the objectives. 4.2 Develop an appropriate strategy for resolving a problem of labour turnover In order to overcome the problem of labour turnover, Travelodge will motivate its employees by providing them various kinds of rewards such as 10% increase in salary, recognition such as employee of the year and bonus from time to time in order to boost their morale so that they retain in the hotel for a longer duration of time and will ultimately reduce the labour turnover rate (Howell and Martinez, 2017). Moreover, motivation helps in creation of job satisfaction in the mind of employees as it will help in developing the sense of belongingness in the mind of employees so that they will feel connected to the business and will leave no stone unturned to achieve objectives of Travelodge effectively and would also retain in the hotel. 4.3 Evaluate the potential impact on the business of implementing the strategy Potential impact on the business of implementing the strategy could be categorised into 2 parts. One is financial and the other one is non financial. Financial impact on the business Increasing profitability – by implementing the strategy labour turnover would be reduced which will help in increasing the profitability of business as an experienced member is
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
likely to contribute more towards the profitability as compared to an inexperienced member. Decrease in operational expenses and cost – it will help in decreasing the cost because if employee turnover is reduced than the cost of training and recruitment would also be reduced(Problem solving techniques for project managers,2019). Non financial impact Increased employee satisfaction – reduction in labour turnover is possible if and only if the employees are satisfied. Hence, adopting the strategy would have an impact on creation of employee satisfaction. Better working environment – adopting the strategy would have a positive impact on the working environment as it would help in creation of healthy culture by developing a sense of belongingness in the mind of employees. CONCLUSION From the above study it has been summarised that in order to solve the work related problems such as unclear team roles and unhealthy competition, the hotel has decided to define the roles of team members clearly as well as promoted ethical practices. Apart from that, a formal letter to the senior manager regarding problems faced at workplace was also written and a memo directed towards the staff members was also written to encourage them to come forward with their problems, so that the hotel can take initiates to solve them. Moreover, brainstorming and drill down technique was used to solve the problems encountered at the workplace and a strategy of motivating employees was formed in order to reduce the labour turnover rate. Also, the financial impact such as increasing profitability, reduced expenses and non-financial impact such as increase employee satisfaction, better working environment was evaluated.
REFERENCES Books and Journals Abas, M.C. and Imam, O.A., 2016. Graduates' Competence on Employability Skills and Job Performance.International Journal of Evaluation and Research in Education.5(2). pp.119- 125. Chan, S.W. and et.al., 2018. Employers’ perception on important employability skills in the manufacturing industry. Collet, C., Hine, D. and Du Plessis, K., 2015. Employability skills: perspectives from a knowledge-intensive industry.Education+ Training.57(5).pp.532-559. Howell, B. and Martinez, L.B., 2017. Developing Global Graduates with Portable employability Skills through and Industry engaged international student experience set with a" local" context. Ito, H. and Kawazoe, N., 2015. Active Learning for Creating Innovators: Employability Skills beyond Industrial Needs.International Journal of Higher Education.4(2).pp.81-91. Jackson, D., 2015. Employability skill development in work-integrated learning: Barriers and best practice.Studies in Higher Education.40(2). pp.350-367. Messum, D. and et.al., 2017. Senior Managers' and Recent Graduates' Perceptions of Employability Skills for Health Services Management.Asia-Pacific Journal of Cooperative Education.18(2). pp.115-128. Messum, D.G. and et.al., 2016. Employability Skills in Health Services Management: perceptions of recent graduates.Asia Pacific Journal of Health Management.11(1). p.25. Rowe, A.D. and Zegwaard, K.E., 2017. Developing graduate employability skills and attributes: Curriculum enhancement through work-integrated learning. Tsitskari, E. and et.al., 2017. Employers’ expectations of the employability skills needed in the sport and recreation environment.Journal of hospitality, leisure, sport & tourism education.20.pp.1-9. Online Problemsolvingtechniquesforprojectmanagers.2019.[online]availablethrough <https://www.project-management-skills.com/problem-solving-techniques.html>