Employability Skills Assignment : Travelodge hotel limited
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Added on 2021-01-02
Employability Skills Assignment : Travelodge hotel limited
Added on 2021-01-02
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Employability skills
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1.1 Own responsibilities and performance objectives..........................................................1P1.2 own effectiveness against objectives..............................................................................3P1.3 Make recommendations for improvement.....................................................................5TASK 2............................................................................................................................................7P2.1 Develop solutions to work-based problems...................................................................7P2.2 Communicate in a variety of styles and appropriate manner at various levels atTravelodge..............................................................................................................................9P2.3 Effective Time-Management strategies.......................................................................11TASK 3..........................................................................................................................................12P 3.1 Analysis of roles people play in a team to achieve shared goals................................13P3.2 Analyse Team Dynamics.............................................................................................15P3.3 Alternative ways to complete tasks and achieve team goals........................................17TASK 4..........................................................................................................................................18P4.1 Tools and methods for developing solution to problems.............................................18P4.2-strategy for resolving the problem of labour turnover.................................................19P4.3 The potential impact on the business of implementing the strategy............................20CONCLUSION..............................................................................................................................21REFERENCES..............................................................................................................................22
INTRODUCTIONEmployability skills means the capability of getting and keeping satisfactory work. Itincludes the understanding, capability and personal attributes that make employees and managermore likely to gain determined goals and employment.Travelodge hotel limited is a private company which operates in the hotels andhospitality industry throughout the UK. There are about 11,000 employees working with thisbrand. . This study explains the ability of manager to determine own responsibilities andperformance for identifying the problems which are a barrier in achieving the determinedgoals(Aguenza and Som, 2018). Study will also develop set of responsibilities for HR managerand make recommendations for the improvement of same. Report also develops solutions towork based problems which Travelodge is facing. Study highlights effective time managementstrategies. It lays emphasis on the various roles of employees which is been played in team.Report will also suggest alternative ways to compete the task. After the identification of problemit adopts some tools and methods for resolving that problems. It also defines the problems andfinds out the method and tools for solving the issues. TASK 1P1.1 Own responsibilities and performance objectivesI am working as a HR manager in Travelodge, my responsibilities and objectives are-Personal Responsibility: It is the idea which an employee needs to choose or instigate inorder to complete the desire actions. Importance of own responsibility As a HR manager it is important to have own responsibility and set of objectives as ithelps in transferring the personal or professional mission or vision into the reality(Clokie andet.al., 2016). ResponsibilitiesPersonal responsibilitiesAs a HR manager my personal responsibilityin Travelodge is to ensure the dailyfunctioning of departments and employees and have the ability to learn and develop new1
changes. I have responsibility of managing both, resources and man power. Supervision ofpurchasing and supplying of inventories.Managing own time: As a manager I need to manage my own time so that all the activities can be completedaccording to the given deadline. Effective communication:I also need to posses effective communication skills so that relationship with my sub-ordinates will be improved. Interpersonal skill:As a manager I need to have strong interpersonal skill which means I need to beempathetic to others, I need to understand the emotions behind what they are trying to say. Employment rights and responsibilitiesAs a HR manager I need to take care of rights of all the employees working in anorganization. Like for example I must provide them with a safe and better working conditions.It's my responsibility to fulfil the expectations of Travelodge which includes establishment ofmanpower requirements, interviews, hiring, training, developing and performance appraisals ofnew and existing employees for the organization.Workplace ethicsDeliberately create a good culture and ethics that is accurate and which emphasizes onthe vision, mission, values and principles of the organization.Direct and indirect relationships As an HR of Travelodge it's my duty to maintain employee relations by maintaining theirworking schedules which includes job movement, holidays, development, paid time off, work athome, covering absenteeism and schedule overtime(Bolden, 2016).Decision makingI need to take effective decision so as team members can work on achieving commongoals. I have confidence in my employees that they are efficient enough to achieve the giventargets on time and with accuracy. Also, I authorize them tasks according to the needs ofdepartment.2
Performance ObjectivesEnhance communication:Enhancing my communication not just only Travelodge but me and my whole team aswell. We all know that poor communication reduces productivity, so this would be always mypriority to enhance my communication skills, for this I would be surely investing in trainingprograms to be concise and clear with verbal and non-verbal interactions(Cottrell, 2015).Motivator:I have to become a good motivator to run my team efficiently for working in Travelodge,because motivating team members is a most important skill for HR managers. And because ofdemotivated employees my business will suffer in form of low productivity and confidence(Driskell and et.al., 2017).Improve retention:I have to be that leader in Travelodge who is able to maintain the work process well andcan create a supportive environment and also able to accept changes.P1.2 own effectiveness against objectivesTraffic light skill auditKEYPOORAVERAGEVERY GOODInterpersonal skillI effectively deliver clear messages and instructions to the team. I am comfortable in communicating with team members.Time ManagementI am able to finish the task before deadlines.I accurately manage to deliver on time services to customers.AdaptabilityI adapt myself with different situations in my service industry.EmotionalIntelligenceI could not recognize the need of my employees. I cannot able to assesstheir needs that motivates them to work.Leadership skillsI am good at distributing the responsibilities to employees. I cannot mouldmyself according to the needs of employees. I am too detail oriented which3
may sometime cause frustration among employees.Technical SkillsI have poor technical skills. I cannot access the existing technologies andsoftware with considerable speed and accuracy.Importance of evaluating own skills As a HR manager it is important to Evaluate own performance which can help inimproving time management, ability to meet deadlines and prioritise work, self-confidence,motivation and morale, among other things. It is importantto assess skills based on definedcriteria and to monitor and acknowledge progression towards these criteria. It will also bebeneficial for organisation as the firm objectives after that can be achieved easily and efficiently(Finch and et.al., 2016).Own effectiveness against objectivesDuring my tenure I have analysed that Effective communication is necessary to operatethe business smoothly and also leads to improved company performance. I am also having aneffective knowledge and quality of work to complete my work efficiently which motivates myemployees. Because of my communication power my employees listen to me and neveroverhears me. Being a motivator I empower my employees in Travelodge, offer themopportunities for growth, provide incentives, praise them publicly and correct them privately,make them aim-full and believe in them. And to motivate them I must be working on myself toimprove knowledge. I prefer to set short term goal for particular session (Jackson, 2015). I havealso identified that my interaction and staffing skills are weak which results in high attrition ofemployees. In order to improve the morale, productivity, loyalty of employees I as an HRmanager can engage in taking various measures like appraising them with bonus and incentives.Also,providing them with right pay off, flexible working schedules, comfortable environmentand culture at workplace, advice on career path can support employees of Travelodge to beeffective. Also, the effectiveness of performance of employees can be improved by making useof various methods like paired comparison which develops competitive spirit in the mind ofemployees and motivates them to perform better. It is the most important rule of Travelodge tobe consistent, one must have ability to reward, discourage and treat every employee with equalityand balanced view. An HR have to encourage their employees and should be actively involved indiscussions and making efforts for improvements in customer service skills (Aguenza and Som,2018).4
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