Assignment on Resort Management

   

Added on  2020-12-18

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Resort Management1
Assignment on Resort Management_1
Table of ContentsINTRODUCTION...........................................................................................................................3TASK1 ............................................................................................................................................3A. ...........................................................................................................................................3B. ...........................................................................................................................................4TASK2.............................................................................................................................................6A. ...........................................................................................................................................6B. ...........................................................................................................................................7TASK 3............................................................................................................................................9A.............................................................................................................................................9B...........................................................................................................................................11CONCLUSION .............................................................................................................................11REFERENCES .............................................................................................................................122
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INTRODUCTIONResort management is the segment of friendliness in lodging sector which involvesvarious functions like overseeing lodging operations, recreational facilities and food services. Aresort is a place where people used to go for relaxation, recreation, vacation or now a days forfamily gatherings and events as well like marriages, etc. Organisation undertaken in this report isa Bulgari resort which was founded in 2012 in London, UK and provides services foraccommodation, food, etc. and also it is the most expensive hotel of London. This report willexplain the function and structure of resort operations (Amirudin and et. al., 2017). This will alsodescribe the importance of quality systems with procedures. It will also provide an understandingof the management and issues relating to the incidents. TASK1 A. This part will undertake the two resorts namely, Bulgari resort Bali and Aristi MountainResort Hotel and their relevant functions will be discussed. Resort operations are concerned withthe activities of any lessee, sub lessee, franchise, etc. which assures the recreational attractions,accommodations, foods and beverages, activities to their customers. They are distinctive innature and Bulgari resorts and Aristi mountain resort hotel will perform various functions whichare discussed below: Coordination and handling: This play a huge role in the success of an enterprise.Coordination is the combination, assimilation, synchronisation of the efforts of groupmembers to provide unity of actions in the pursuit of common goal (Armstrong andMcCarthy, 2014). It is generally practised by the top management and helps inestablishing formal and informal relations. Bookings are made by the tour operator onlyafter the suitable dates confirmed by the customers. The agent should enquire regardingthe availability of hotel before perusing further. Tour operators maintains good relationwith the manager of the resort and as a result, suitable services are offered to thecustomers.Communication: It is the most important function because being a hospitality industry,people of different countries may visit the hotel which can create the barrier of language.So, organisations must hire the individuals who have knowledge of different languages so3
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that the customers problems or requirements can be easily understood and fulfilled. Ifcompany lacks the effective communication, then this will lead to poor customersatisfaction.Customer services: Every customer who visit the hotel or resort for accommodation orany other purpose will expect an exclusive and effective customer service (Attinà andIrrera, 2016). It is because they paid for it. So, these restaurants must provide customerservices like providing them with facilities of pool, gym, meditation, gaming zone,internet, etc. Apart from this, they must be provided with different types of cuisinesoptions and their requirements must be fulfilled so that they can enjoy their trip.Managing the health and safety issues: It is the responsibility of the resort manager toassure that the place is safe for the tourists. Hoardings should be placed whereverrequired in the premises so that attention can be grab by the customers. This will help theusers to be aware of the particular risky area. The manager should ensure that electricalappliances are safe to use. Emergency procedures should be made aware to the guests.Contracts: These contracts will be constituted with the permanent employees bydefining the various terms and conditions of the employment which is required to benegotiated with the temporary employees. Agreement should be made by the resortmanagers for the purpose of booking rooms for the tourists by identifying the requireddemand and availability. B. Travel agents are increasingly becoming highly competitive and they work to accomplishtheir targets by operating in the international as well as domestic market. (Azam, Rashid andZainol, 2017). Therefore, Bulgari resort Bali and Aristi mountain resort hotel will have differentkinds of tour operators with various structures of the resort offices and they are discussed below:Inbound tour operator: They are also known as inward travel agents. These agents dealand manage the inbound foreign tourists which provides numerous services to the touristsfrom their arrival to their departures. They speculate trip packages by working with othertravel agents. These operators also organise the specialist programs like diving and musicevents for their customers to provide them with entertainment.Outbound tour operator: Tour operators who are involved in promoting foreigndestinations either for business or for leisure tour is called outbound tour operators. They4
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