Resort Operation Management

Resort Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1 ............................................................................................................................................3
A. Functions of resort operations ...............................................................................................3
B. Analyse the structure of the resort offices of different types of tour operators......................4
TASK2.............................................................................................................................................6
A. Examine the importance of an effective quality system in resort operations and monitor
quality procedures in managing conflicts and the legal issues...................................................6
B. Implementing an effective quality system has produced positive impacts on the operations
of the resort. ...............................................................................................................................7
TASK3.............................................................................................................................................9
A. Analyse a range of incidents that could affect the health and safety of customers and staffs
in a resort environment................................................................................................................9
B. Procedures implemented deals with various laws and legislations......................................10
CONCLUSION..............................................................................................................................12
REFRENCES.................................................................................................................................13

INTRODUCTION
Resort management is an important part of hospitality and lodging industry. It involves
different functions such as overseeing lodging operations, food services and recreational
facilities. Resort is an place where people visit in order to relax and spend quality time with their
family members or to celebrate events such as birthdays, marriage and anniversary (Ali and
Amin, 2014). In this report Aristi Mountain Resort is undertaken which is a complex stone of
building consisting of 18 rooms and Bulgari resort situated in London UK founded in the year
2012. It is situated in Bali 150m above sea level and offers sweeping views of the Indian Ocean.
This report will enlighten different functions as well as structure involved in resort operations.
At last It will highlight the effect of quality system in the organisation and will also give an brief
understanding of issues and incidents related to the management of the businesses.
TASK1
A. Functions of resort operations
In this part of the report the important function of Aristi Mountain Resort Hotel and Bulgari
resort Bali will be interpreted. As there are certain different activities that take place in a resort
on a daily basis for example providing accommodations to customers, food service, and other
some other functions such as sub lease and franchise etc (Ali, Hussain, and Omar, 2016). These
are distinctive in terms of nature and these resorts will have to perform different functions in
order to operate smoothly in the market. Which can be elaborated below:
 Communication: It is one of an important element in any given organisation Especially
in hospitality industry. As it comprises of people from different regional background
speaking different language it can become an difficult task for businesses to understand
and satisfy their needs because of the language issue. So in order to cope with these issue
organisation must hire professionals who can speak different languages so that customer
can feel a sense of comfort and they enjoy their overall stay in the resort, If there is a gap
in communication gap it will effect their satisfaction level and it also impact their
experience while staying in the resort.
 Coordination: Coordinating different activities in organisation can have a great impact
on its success. It is related with integration and synchronisation of different actions so
that already set goals of the organisation can be achieved. Coordination among activities

is usually established by top management in order to establish healthy formal and
informal relations among the work force. Coordination among different activities will
help the business to run efficiently for example tour operator will coordinate customers
reservation in accordance to the hotel room availability. Which will help the organisation
to plan their schedule dates and it will also help to enhance customer satisfaction level as
they can book services as per their needs and wants.
 Managing the health and safety issues- People are becoming more conscious about
their health which have forced organisation to ensure and maintain health and safety at
different level of organisation by adoption of several safety measures. As it also have
impacted employees as well by raising their expectation level in terms of health and
safety at workplace (Ali, Hussain, and Ragavan, 2014). Resort managers are responsible
for analysing the current provisions which are being adopted in the business related to
health and safety and if they are not up to mark they needs to adopt new provisions in
order to guarantee health and safety at workplace.
 Customer services: These includes different kinds of services provided by hotel such as
yoga room, swimming pool, Wi-Fi, cab facilities and room service. Every customer who
is visiting an particular place expect that he is provided with good customer services
Apart from this in order to increase the customer satisfaction to a higher level their
requirement should be fulfilled with immediate effect such as if they want to try different
variety of food chief should be able to full fill their demand. These should be provided in
accordance with the customer preference as it differs from one customer to another.
B. Analyse the structure of the resort offices of different types of tour operators.
Tour operators combines tour and travel components to create a package holidays packs
for customers in order to satisfy their needs. They use different strategies in order to increase the
sale of their products and services so that organisational goals can be achieved. Different type of
tour operators are as follows:
 Outbound operators: These includes promotion of travel from one country to another
that means they travel for tourism purpose. This types of tourism are often known as
international visitors (Amirudin and et. al., 2017). These are involved in promoting
foreign travel destinations which comprises of selling packages to the people of their own
country to for travailing in another country for a specific period of time. There job