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Assignment on the Implementation of Total Quality Management

   

Added on  2020-06-05

10 Pages3299 Words49 Views
TOTAL QUALITYMANAGEMENT
Assignment on the Implementation of Total Quality Management_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK...............................................................................................................................................1Brief introduction of BT..............................................................................................................1Quality system management used by company..........................................................................2Implementation method..............................................................................................................3Difficulties faced while implementation.....................................................................................4How the difficulties are mitigated...............................................................................................4CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................4
Assignment on the Implementation of Total Quality Management_2
INTRODUCTIONEvery industry in this world is trying to provide better products and services to theircustomers and for such, they are working hard. Although bringing innovation with creativity intheir work scenario make entity to serve great items to ultimate consumers (Sallis, 2014).Organisation has a responsibility to improve their management system and set such anenvironment in which improvement can be there on quality system on continuous basis whichcan help the firm to deliver proper goods and services to their customers. The report is based onBT telecommunication industry which was found in the year around 1969 and chairmen of firmis Jan Du Plessis. Assignment will include quality management system with implementationmethod used to evaluate in better manner and also difficulty which is included whileimplementing in proper way. TASKBrief introduction of BTBT telecommunication is that which provides a fixed line, mobile and broadband servicesin the UK and is in top position in ranking too. BT stands for British Telecommunication whichwas founded in the year 1969 and by Jan Du Plessis. Even firm is having his operations inapproximately 180 countries and also serve better services which is also making their customershappy and satisfied (Hoang, Igel and Laosirihongthong, 2010). Moreover, company is alsohaving his headquarter in London, UK. BT is among the oldest communication firm which isworking in better manner as well. In the year around 1912, a government department is that which worked hard and hasbecome a monopoly firm which served people of UK with their services related totelecommunication. Therefore, the entity is having a number of employees around 106,400.Normally, the BT telecommunication industry is such which also earns a revenue of almost£24.062 billion. Therefore, company controls various things which are related to largesubsidiaries too. Although, globally are such which supply telecom services to corporate andgovernment worldwide. Somewhere the organisation runs its major part with the telephoneexchange and with trunk network with local loop connection too and although they have a hugemajority to think over and also having a British fixed line telephones as well. Moreover, firm isalso somewhere responsible for approximately with 28 million telephone lines with GB. Thus,
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