Leading Teams in a Global Context

This assignment delves into the complexities of leading teams in a globalized environment. Students will analyze research conducted by JICA-RI on leading universities in East Asia, focusing on leadership styles and challenges within diverse teams. The assignment requires critical evaluation of various sources, including academic publications and online resources, to identify effective strategies for leading successful international collaborations. It emphasizes the importance of cultural intelligence, communication methods, and navigating differences in work practices.

Working with and
Leading People

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation to select and recruit a new member of staff.................................................1
1.2 Impact of legal, regulatory and ethical considerations to the recruitment and selection
process.........................................................................................................................................2
1.3 Selection process...................................................................................................................3
1.4 Own contribution to the selection process............................................................................3
TASK 2............................................................................................................................................4
2.1 Skills and attributes needed for leadership............................................................................4
2.2 Difference between leadership and management..................................................................5
2.3 Leadership styles for different situations..............................................................................5
2.4 Ways to motivate staff to achieve objectives........................................................................6
TASK 3............................................................................................................................................7
3.1 Benefits of team working for and organization.....................................................................7
3.2 Demonstrate importance of working in a team as a leader...................................................7
3.3 Effectiveness of the team in achieving the goals..................................................................8
TASK 4............................................................................................................................................8
4.1 Factor involved in planning the monitoring and assessment of work performance.............8
4.2 Plan and deliver the assessment of the development needs of individuals...........................9
4.3 Evaluate the success of the assessment process....................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
.......................................................................................................................................................12

INTRODUCTION
Human resources work with employees and employers in an organization. The main
purpose of human resources to recruit new and able employee in their business process. Every
organization have a proper team management which define effective work in business operation.
They provide best training for their employees to develop their skills and knowledge to perform
well in their business process so that they can achieve best goals and objectives in appropriate
manner. Present report is based on operation of business which is relates to United parcel
services (Managing and leading the team). It is one of the biggest firm which deliver best and
experience people with effective service. This report involves that how a leader motivate their
employee and staff in order to attain appropriate result. There are many benefits in organization
how a people works with a team to complete their task. This report also define basic qualities of
leader of a team who helps in getting best results.
TASK 1
1.1 Documentation to select and recruit a new member of staff
Select and recruit a new member of staff is very important for every organization. It
required lot of financial fund to recruit a right people for right and appropriate job in their
organization process. There are various process which include in documentation to select and
recruit a new employees for the organization:
 Job analysis
 Recruitment
 Selection Performance appraisal
Job analysis: It is a important process to define the whole detail of a particular job profile. It is
used to collection useful information regarding job duties and responsibilities. It is a systematic
activity to prepare of job description. Job analysis is complete for the organization in order to
understand specific qualities in an individuals to perform well in their process. It include
description of job task. There are some steps which helps in completing job analysis in effective
manner:
 Collect information regarding roles and responsibility of new employees about the job
duties.
1

 Revaluation on the collected information of job duties.
 Select specific position
 Verification of whole information of new candidates. Developing the job description in proper way.
Recruitment: It is a big process to invite large number of peoples to evaluate their qualities and
skills in job description (Equality Act). It define recruitment process which include analysing the
job, invite and attract candidates of particular job, selecting applicants and hiring new
employees in the organization.
Selection: This process start with evaluating qualities and skills of candidates. Selection process
is a systematic process to choosing and selecting suitable applicants in their business
organization. It also involve best abilities of candidates in order to perform the task in effective
manner.
Performance appraisal: In this process manager of the company evaluate the particular task
which is performed by the employees in order to Improve their performance level. It is a review
activity which provide opportunity to their employee which affect their performance.
1.2 Impact of legal, regulatory and ethical considerations to the recruitment and selection process
Selecting and recruiting process is very important to every organization. It define
effective process because selecting right people for right job will contribute in attain higher
success. If any business organization fails to recruit right candidate for right job than they can
not able to attain their goals and objectives. That is why it is more important for manager to give
best attention in recruitment process and select best applicant for job profile. To be effective thee
selection and recruitment process organization should fulfil the favourable criteria:
 Acquire profile for each and every job in an enterprise.
 Vacancy positioning.
 Measure the resumes of the applicant.
 Interview of applicant.
` in every organization all process of recruitment activity should fulfil legal framework
which is set by the government authority to run their business smoothly. If recruitment process
done with ethic manner sop that it can affect an enterprise in positive way. There are some legal
act which is follow by the enterprise to attain higher success:
2

Equality Act, 2010: This act is starts on 1 Oct 2010, which provide legal process to deflect
discrimination. It will helps in maintain equality in every organization. This act avoid
discrimination like age, race, belief, disability etc. In enterprise human resources management
check this type of issues in order to take decision.
Employment Right, 1996: This act is based on labour right act and it is important in business
process. It refers that every enterprise should give wages according to employee work.
Selection process is very important for every organization to select right people for right
job in order to attain success.
1.3 Selection process
It is effective process to recruit best and able applicant for job profile. There are some
step which are included in selection process:
Preliminary interview: It is the first step of selection process. In this step the manager of the
organization take interview in order to know about applicant. This is also called screening
process which pass by the less eligible criteria. It is conduct via phone and be Skype.
Application forms: After preliminary interview candidate fill form, in this form applicant fill
basic and common information about themself like age and qualification etc.
Written test: In this step of selection process it is done by the applicant which define written
skills and knowledge of candidates.
Employment interview: it is important step of selection process which is take by the interviewer
of the candidates. It is more formal process to evaluate the ability of the applicant of regarding
the job duties.
Appointment letter: this is last step of selection process which helps in selecti9ng able
candidates who have all qualities to perform the particular job and they pass all the step of
selection process and got appointment letter. This letter gives by the enterprise to selected
candidates.
1.4 Own contribution to the selection process
HR manager play important role in recruitment process of an enterprise. As a HR
manager of United parcel service, I was nominated for taking interview of applicant in order to
select best candidates in their process who all helps in achieving best results in appropriate
manner (Brookfield, 2010). In enterprise absence of HR manager recruitment process not gill
bets result in their organization process because they have specification to set job profile to all
3

candidates in order to perform well their job duties. The main responsibility of human resource
manager is to hire and recruit able candidates. They can manage better work in their business
process to attain best result. In selection process they can better evaluate to recruit right people
for right job. So that HR manager is more important to select eligible candidates in their business
process who perform well and get best result in appropriate manner. It will helps in developing
the recruitment objectives (Winn, 2013).
TASK 2
2.1 Skills and attributes needed for leadership
Leadership play vital role in enterprise. It helps in executing all task which helps in
attaining best results in appropriate manner. There are some effective skills and qualities which
is essentials for leader in effective manner:
Communication: this is the important and basic quality which should be there in leader in order
to attain organization objectives (Chen and et. al., 2014). This ability of leader helps in
communicate with its employees regarding business policies and process. If leader communicate
with employees regarding the task so that they can perform well and attain best results.
Positivity: It influence its employees to do their work in effective manner. Positivity in a team
leader create healthy environment in whole organization.
Responsibility: Leader should have responsibility for the result. They take best result in their
business process which assist in define effective way to perform best and get best result.
Motivation: It is more important which should be there in leader to motivate their employees in
order to perform well in their organization. To become a successful leader is have that skills
which will help in attaining best results in effective manner.
Confidence: It is a very important to every leader having confidence level. Leader solve every
problems in their team and organization. With the help of confidence they tackle every harder
situation effectively. When leader having confidence then employee also follow them and work
together to attain best result (Czabanowska and et.al., 2014).
Creative thinking: The leader of a team should have creative thinking which helps in bring new
and innovative ideas in order to attain higher success. With the help of new ideas they solve
obstacles so that work are more interesting and effective.
4

2.2 Difference between leadership and management
Leadership Management
 Leadership is more important for every
organization because it is a activity to
motivate their employees in order to
perform well.
 It is a narrow process (Dimovski and
Penger, 2011).
 Leadership focus on their employees
and motive them to done task in less
time with efficiency.
 Basically it is a part of management.
 Leadership motive influence their team
member.
 Leadership define new and innovative
ideas.
 Leadership solve all problems in
effective way.
 Management is a concept which
manage all activities of the business
organization in order to attain success.
 Management is big concept.
 Management focus on business process
and structure of its enterprise.
 But management is not a part of
leadership process.
 The main motive of management is
completing its task in effective manner.
 Management define and follow rules
and regulation of organization.
 Management concern regarding best
and maximum utilization of resources
(Fraley and et.al., 2011).
These are more important of UPS in order to attain goals and objectives. With the help of
leadership and management the problems which create in UPS can be solved by them in proper
management and get higher success.
2.3 Leadership styles for different situations
In business environment it include number of leadership style which helps in attaining
best result. Leadership style are essential to influence their employees to perform well. This style
define that how a leader motive an influence his employees. communication with staff and
employees is also important to the leader to solve their problems which create hurdles in
business objectives (Godfray and et.al., 2010). It is a leader style which providing directing,
5

implementing and motivation peoples in order to attain success. There are four types of
leadership:
Teamwork leadership: According to this leadership style leaders tries to maintain team
coordination. Leader motivate and provide better guidance to its employees to work in a team. If
every employees start their work in a team so that they can attain best result in appropriate
manner.
Autocratic leadership: In this type of leadership style leaders take all decision regarding
business process. They provide best direction and guidance to their its employees about its task.
They punished their subordinate, if they fails to achieve goals and objectives.
Free- rein leadership: In this type of leadership style, employees take best decision with their
own capability and leader play a very little role in this (Goetsch and Davis, 2014).
Participatory leadership: According to this leadership style leaders and subordinates both are
take best decision with mutual understanding. They all are communicate with each other before
taking decision in their business process which helps in getting best results in effective manner.
2.4 Ways to motivate staff to achieve objectives
Leader and manager of the company can motivate their subordinates which helps in
achieving organizational goals and objectives in effective manner. They use various style and
process to motivate and guidance its staff in order to increase their performance level. UPS
company use various steps in order to motivate their staff in effective manner:
 Set clear and creative vision which assist in performing well.
 Clear communication with subordinates to take best decision regarding their work
performance.
 Conduct employee development plan which evaluate by the manager of the company.
 Provide guidance regarding work and task (Goleman, 2010).
 In business process upward communication should be there so that employees define
their suggestion and ideas.
 Managers should involve their employees in decision making process.
 Give performance appraisals to their employees.
 Treat their employees with respect.
 Encourage their subordinates.
 Motivate their employees to face obstacles and find best way to solve it.
6

 Give opportunity to increase their performance level and growth (Gwyer, 2010).
With the help of these way leaders and managers can motivate their employees in order
to perform well in its organization process which helps in attaining effective result.
TASK 3
3.1 Benefits of team working for and organization
In every organization many peoples work together in a team so that they can attain
reliable result. Working in a team is more effective because every employee give different and
new ideas to face all kind of problems (Heath, 2012). Many peoples work in organization to
attain best result and earn more profits in effective manner. There are various benefits when
employees work in a team which are as follows:
Build trust: In organization when employees work in a team they can build trust with each other
so that they can put their best effort to attain best results. In a team every team members are
depend on other employees because all task are perform in a group so it is interlinked. It will
build strong relation with people and maintain their faith.
Encourages employees to take risk: Team members are encourage their members to take risk in
order to get best result. It can helps in motivating subordinates to face problems and give best
ideas to overcome.
Increased innovation: In organization, if many peoples work in a team then they share and
discussed regarding its experiences so that it assist in enhancing other peoples knowledge and
give innovative ideas to done organizational task in effective manner.
Better solutions of the obstacles: working in a team every workers give best way to face and
solve problems which arise in organization process. It assist in achieving better solution for
resolve it (Kuroda, Yuki and Kang, 2010).
3.2 Demonstrate importance of working in a team as a leader
According to leader, develop a team is very important to every organization to attain best
results. Motivate every peoples who work in a team is also essential for business. When many
peoples work in a team they give better solution and way to attain positive results in appropriate
manner. There are some points which will helps in understanding working in a team:
Ideas: In organization all team members are tries to solves issues by providing best and
innovative ideas in order to get positive result (Lev, 2013).
7

Support: It is a important benefits to working in a team. It can use effective supporting tools
which assist in increasing their performance level. Team member are helps in motivation their
workers and provide lot of opportunities which assist in increasing their personal growth and
their performance level in effective way.
Efficiency: In a big organization when a task performed by a team which assist in achieving task
with effectiveness (Mayfield, 2014).
3.3 Effectiveness of the team in achieving the goals
In order to make and effective team, one have to employee lot of efforts. Set achievable
objectives is a responsibility of a leader which influence their employee to perform well and
increase effectiveness in their business process. A effective team is a more important to the
success of the UPS company. In big company number of task are define and it performed by the
team member in order to increase efficiency in their team which is helps in facing problems and
give best ideas to resolve it (Mendenhall, 2012). In a team many peoples are work together so
main and important benefits if it that they motivate their subordinates to perform best manner.
Effective and positive results giving by a team, it can reduce operation cost of the company. A
team contribute in a success or company and provide best opportunities to put their best efforts in
order to attain success in appropriate manner. Manager should try to motivate their subordinates
who work in a team so that they give best advice to get positive results.
TASK 4
4.1 Factor involved in planning the monitoring and assessment of work performance
In organization, monitor of employees performance is essentials to improve their
performance level in order to achieving best results. Planning is effective process to forecasting
future aspect. Manager give lots of information in order to fulfil needs and demand of the
employees which enhance their skills and knowledge (Morgan, Paucar-Caceres and Wright,
2014). PerformancManaging and leading the teamEquality Acte assessment is more important to
increase effectiveness in business process. It means evaluate the employees performance in their
business activities in order to attain best success in appropriate manner. If assessment programs
successfully done in an organization which will helps in defining many benefits to its manager to
get effective result. There are some factors which assist in monitoring of work performance:
8

Observation of performance: UPS hire and appoint experience people and supervisors who
evaluate the performance of the employees which give results in company process.
Establishment of standards: performing standard is necessary in beginning of assessments
process (Stubbs and et.al., 2014). It will assist in judgement of current performance of the
subordinates so that they can improve their performance in order to attain success.
4.2 Plan and deliver the assessment of the development needs of individuals
UPS is biggest package delivery company in the world. This company focus on
customers satisfaction which helps in attaining success in appropriate manner (Nkomo and
Kriek, 2011). The company invest lots of funds in professional development of the subordinates
in order to get best results. An effective and best plan include some points which helps for
development of needs of individuals:
Effective goals: Best and achievable goals are set by the top level management for their
employees, which are set according to employees skills so that they can attain effectively.
Communication: Effective communication is essentials to provide the appropriate knowledge
that setting goals and objectives are achievable from him/ her.
Support: It is responsibility of leader to provide best support like optimum use of resources in
order to performing best and attain best result.
Performance assessment: Evaluation of workers activity should be done on continuous basis.
Activities of workers can be maximised through this (Offstein, Morwick and Koskinen, 2010).
Feedback: finding or results of assessment should be communicated with workers so that their
performance can be enhance.
Training: Proper training should be given to subordinates to increase their capabilities. This will
help an enterprise in maximize its performance and achieve competitive advantage in market.
Monitor staff development: with the help of continues monitor, manager can improve employees
skills and knowledge so that they can improve their performance level. Continues evaluation and
inspection of employees skills assist in the enterprise to provide opportunities to their employees
to increase their growth.
4.3 Evaluate the success of the assessment process
The assessment process development needs are important to every organization in order
to achieving goals and its objectives in appropriate manner (Peterson, 2011). With the help of
goals achievement mapping success of assessment is evaluate in easy way. It include direct and
9

indirect measure to define assessment of success. In direct measures define effective method
which is used by the employee and employers. In other hand indirect measure are related to the
individuals perception. The success of the assessment include some question and manger give
answers in effective manner:
Is purpose of assessment is clear or not: The purpose of assessment is well defines and
communicate with employees in order to achieve goals.
Are the methods which is used by manager is valid: Valid method should be used by the top
level management which give reliable outcome of assessment programme (Savikko and et.al.,
2010).
Biasses should not be there: Assessment programmes should be free from any king of partiality
which provide valid result to organization.
Feedback: Provide review and feedback of the employee to improve their performance.
Transparency of objectives and goals: It is main purpose of this assessment should be clear and
effective and communicate with the employees to perform effectively. It should be clear that
what the aim and purpose of assessment process in front of employees.
CONCLUSION
From above mentioned report can be concluded that employees abilities and qualities is
essentials for every organization in order to attain best results. It also conclude that how an
organization complete selection process of the people which assist in every people to perform
well. It is the important process to increase manpower in their activities to get best result. Best
result needed best guidance for the employees so that they can perform effectively. Leaders are
important to motive its team member to done all the task in best way. They use proper resources
to develop their activities and get best results.
10

REFERENCES
Books and journals
Brookfield, S., 2010. Leading democratically. New Directions for Adult and Continuing
Education. 2010(128). pp.5-13.
Chen, L.K and et. al., 2014. Sarcopenia in Asia: consensus report of the Asian Working Group
for Sarcopenia. Journal of the American Medical Directors Association. 15(2). pp.95-
101.
Czabanowska, K and et.al., 2014. Public health in the 21st century: working differently means
leading and learning differently. The European Journal of Public Health. 24(6).
pp.1047-1052.
Dimovski, V. and Penger, S., 2011. Virtual Management: A Cross-Section Of The Management
Process Illustrating Its Fundamental Functions Of Planning, Orga-nizing, Leading And
Controlling In A New Era Organization. Journal of Business & Economics Research
(JBER).1(10).
Fraley, R.C and et.al., 2011. The experiences in close relationships—Relationship Structures
Questionnaire: A method for assessing attachment orientations across relationships.
Psychological assessment. 23(3). p.615.
Godfray, H.C.J and et.al., 2010. Food security: the challenge of feeding 9 billion people.
Science. 327(5967). pp.812-818.
Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Goleman, D., 2010. Why leading sustainability matters more than ever. People & Strategy.
33(1). pp.7-9.
Gwyer, R., 2010. Leading in difficult times: what can we learn from the literature?. New review
of information networking. 15(1). pp.4-15.
Heath, H., 2012. How to optimise the registered nurse contribution in care homes: staff shortages
are leading some managers to review traditional patterns of working. But, as Hazel
Heath explains, any changes must not compromise the care essential to meet the choices
and complex needs of older individuals. Nursing older people. 24(2). pp.23-28.
Kuroda, K., Yuki, T. and Kang, K., 2010. Cross-Border Higher Education for Regional
Integration: Analysis of the JICA-RI Survey on Leading Universities in East Asia.
JICA-RI Working Paper. No. 26. Online Submission.
Lev, A.I., 2013. Transgender emergence: Therapeutic guidelines for working with gender-
variant people and their families. Routledge.
Mayfield, P., 2014. Engaging with stakeholders is critical when leading change. Industrial and
Commercial Training. 46(2). pp.68-72.
Mendenhall, M.E., 2012. Global leadership: Research, practice, and development. Routledge.
Morgan, L., Paucar-Caceres, A. and Wright, G., 2014. Leading effective global virtual teams:
The consequences of methods of communication. Systemic Practice and Action
Research. 27(6). pp.607-624.
Nkomo, S.M. and Kriek, D., 2011. Leading organizational change in the ‘new’South Africa.
Journal of Occupational and Organizational Psychology. 84(3). pp.453-470.
11

Offstein, E.H., Morwick, J.M. and Koskinen, L., 2010. Making telework work: leading people
and leveraging technology for competitive advantage. Strategic HR Review. 9(2).
pp.32-37.
Peterson, B., 2011. Cultural intelligence: A guide to working with people from other cultures.
Nicholas Brealey Publishing.
Savikko, N and et.al., 2010. Psychosocial group rehabilitation for lonely older people:
favourable processes and mediating factors of the intervention leading to alleviated
loneliness. International journal of older people nursing. 5(1). pp.16-24.
Stubbs, B and et.al., 2014. Meeting the drastic physical health disparity in people with
schizophrenia: a leading role for all physiotherapists (editorial). Physiotherapy. 100(3).
pp.185-186.
Winn, B., 2013. Leading Big Change and Employer Re-branding:" Is this still a great place to
work?": Recent Academic Research on People and Strategy. People and Strategy. 36(2).
p.20.
Online
Managing and leading the team, 2016. [Online]. Available through
<https://www.nottingham.ac.uk/hr/guidesandsupport/performanceatwork/pdpr/pdpr-
behavioural-competency-guide/managing,-leading-and-developing-others/managing-
and-leading-the-team.aspx>. [Accessed on 26th July 2017].
Equality Act 2010, 2010. [Online]. Available through
<http://www.legislation.gov.uk/ukpga/2010/15/contents?>. [Accessed on 26th July
2017].
12