Aviation Passenger Operation: Ground Handling & Legal Requirements at Amsterdam Airport Schiphol

AVIATION PASSENGER OPERATION
GROUND HANDLING & LEGAL
REQUIREMENTS AMSTERDAM
AIRPORT SCHIPHOL

Table of Contents
INTRODUCTION...........................................................................................................................3
PART 1............................................................................................................................................3
How ground handling procedures or facilities meet need of different airlines...........................3
PART 2............................................................................................................................................5
Examining legal and regulatory requirements at Amsterdam Schiphol airport for aviation
users with reference to passengers and airlines...........................................................................5
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Aviation operations and management encompasses business aspect of airline sector,
different types of business functions are working and performing their role under it in order to
satisfy passengers needs and to achieve objectives of airlines in effective manner. The current
report is based on Amsterdam airport, known as Schiphol airport. It is the main airport in
Netherlands and one of the busiest airports in the world in term of visitors traffic. This study is
based on two part, one part explain facilitate and procedure of ground handling that meets with
the needs of airlines, and part two is justified legal & regulatory requirements at Amsterdam
airport for aviation users refer to airlines and passengers.
Company over view
Amsterdam airport Schiphol is known formally as Schiphol airport. It is the main global
airport of Netherlands. This airport is located 9 Kilo meters south-west of Amsterdam, it
considered as third largest airport in Europe in terms of Busiest in nation and passenger volume.
Amsterdam airport play vital role in aviation industry, as they serve Randstad metropolitan
region. It contributes to generate profit margin for sector by serving range of passengers and
hosts them from over 50 regional and global airlines. The services of this airport are going well,
they will improve it more and show its concern towards consumers. But, due to weather changes
flights delays at airport affect consumer services. Further, rise frequency of electrical storms
through summer season is causing serious issues at airport, lead to more regular flight
cancellations and delays.
PART 1
How ground handling procedures or facilities meet need of different airlines
About handling facilitate of airlines-
Ground handling is broad range of services offer to facilitate an aircraft ground or flight
repositioning, preparation for conclusion of a flight which will add consumers services as well as
ramp service operations (Duda and Stojić, 2019). It considered as service that provided to an
aircraft when it is on the ground and when it parked at a terminal gate of a landing field. Ground
handling procedure meets then needs of different airline effectively, with the help of skilled
labour. Workers within this process perform efficiently, as they are accountable for sorting
freight and baggage, their roles include determination of luggage ultimate destination and

moving it to the right place. Ground handling staff is able to meet the needs and requirement of
airlines, because they are capable to unload and load luggage’s of passenger and work different
odd roles to prepare planes for flight.
Procedures adopt by ground handling staff for airlines-
There are different types of services included in ground handling procedure such as cabin
service, ram, catering, passenger and field function. It also includes distribution and preparation
of flight documents, balance calculations, transmission of all operational information &
notification of all related functions and communication between ground and aircraft services. All
above services offered by this department in order to meet the requirements and needs of airlines.
They want to provide the best services to its passengers and make them feel more comfortable
while long journey. The various facilitates of ground handling are described below-
Load/unload freight & luggage-
The main role of ground handling workers is to load and unload the freight of its
passengers. Traveller wants to get the best facilities when they enter into airport area from the
begging to the end. By providing this service, ground handling department enhance their
experience level in better way, they take luggage and transfer it to right place, this procedure low
down the heavy load of baggages over passengers and allow them to feel free from it. In
additional to it, employees with in this section also observe good care in handling fragile cargo
as it reduce damage risk (Shen, Peng and Tu, 2019). Baggage handling care of staff increase the
motivational level of passenger, it shows the concern of airport towards their visitors. The care
will be taken to assure that loading of cargo and aircraft is accomplished in according to load
planners instructions and that dangerous products are appropriately handled. Good and effective
relationships between ground handlers and airlines are essential for achieving turnaround aims
and objectives.
Monitor safety of travellers-
Another way to meet needs of airlines is monitoring safety of number of passengers, it is
one of the most important thing that provide greater satisfaction to people while travelling. When
visitors aboard ramp or staircase of plane at Amsterdam airport Schiphol, it is the role of and
accountability of ground handlers to assure their safety and guide them courteously. With the
help of getting appropriate directions and guidance, passenger safely reach at flight without any
harm, it meets the need of airline effectively and retain its consumers with them for longer.